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Hotel Prima Palace

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229 Reviews from our TripAdvisor Community

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Showing 186: English reviews
Spring Valley, New York
Reviewed 10 March 2015

Where do I begin? the hotel employees have a massive chip on the shoulder and have a could not care less attitude towards the guests. When I came i saw the hotel parking was full so I asked the manager where to park and he told me to wait 45 minute when the shift cases and the employees leave,I then...

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Helpful?
2Thank Lee H
Motty N, General Manager at Hotel Prima Palace, responded to this review

Dear Guest, Thank you for taking the time to post a review. I am sorry to hear that the hotel was not with your expectations and you were not satisfied with the service you got. We never promise parking, our parking is free of charge and it is upon availability. Hope to see you again among our guests. Motty.

Reviewed 1 March 2015

I made a wedding the day of the snow in Jerusalem. Thank you prima palace , feisel, the event coordinator, and Mutty for being so wonderful when we decided to move up the wedding by five hours. They made the wedding hassle free. I have married off children in Jerusalem , this was by far the best experience, even in...

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Helpful?
Thank inspirationplus
Motty N, General Manager at Hotel Prima Palace, responded to this review

Thank you so much for taking the time to write a review. Our team works very hard to ensure top levels of customer service at all times including the wedding the day of a snow in Jerusalem. Thank you for choosing our hotel to celebrate the wedding. Mazal tov for the young couple !! We look forward to welcoming you...

New York City, New York
Reviewed 11 February 2015

The room was clean and breakfast was fantastic. Beds are very narrow and mattresses are lumpy. Atmosphere was warm and welcoming and the staff filled requests promptly. The bathroom was modern and up to date with plenty of hot water and good water pressure. We had a wonderful stay and would definitely stay here again.

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Thank Sara T
Motty N, General Manager at Hotel Prima Palace, responded to this review

Dear Guest, Thank you very much for having taken the time to share with us your experience! It was an honor for all of us to create positive memories for you and we are delighted to hear that you will visit us again in the future. We will have the pleasure of welcoming you back in Jerusalem once again. With...

Lakewood, New Jersey
Reviewed 10 February 2015

As part of a group returning this January for our third year, once again I was very impressed for the way that the entire hotel staff bent over backward to accommodate each and every one of our needs. I would especially like to acknowledge the front desk staff of Racheli, Yisraela, Ahmad and Tal for really taking care of everything...

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Helpful?
Thank acheinu1
Monique W, Front Office Manager at Hotel Prima Palace, responded to this review

Thank you for taking the time to post such a wonderful review. We are very pleased that you and your group choose our hotel year after year. We are glad to read your comments about the front office staff service and we will make sure to forward your review to them. We look forward seeing you again next year. Monique

Spring Valley, New York
Reviewed 5 February 2015

The hotel is known with its excellent customer service. and the breakfast is served with a smile by YOSSI.... keep it up. and weekend meals are served by the best head waiter. the prices are reasonable.

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Helpful?
Thank Moshe H
Motty N, General Manager at Hotel Prima Palace, responded to this review

Thank you for taking the time to post your kind words. We are glad that enjoyed our hotel, and hope to see you again soon at the Prima Palace Jerusalem. Thank you, Motty Nahmias General manager.

New York
Reviewed 20 January 2015

Me and my wife stayed at the hotel on the weekend of January 16th. We liked that the hotel located close to the Kotel, Mahane Yehuda market and other sites. The room was very clean and organized, the service was realy good and professional. The Shabbos dinners were very Delicious and fresh and the Waiters were polite and helpful. Realy...

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Helpful?
Thank david A
Monique W, Front Office Manager at Hotel Prima Palace, responded to this review

Thank you for taking the time to post such a pleasant review . We are very pleased to know that you enjoyed your stay at the Prima Palace and your stay in Jerusalem. Hope to see you on your next visit to Jerusalem. Monique Weizman

Reviewed 31 December 2014

We had a fabulous time at the hotel. The rooms were homy, pretty and neat. A few of our rooms had a porch and we loved sitting outside looking at the view. The breakfast had lots of delicious choices to fill each one of our family's individual taste. The staff was courteous and helpful throughout our stay, attending to each...

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Thank N.D. K
Monique W, Front Office Manager at Hotel Prima Palace, responded to this review

Thank you for taking the time to post such a wonderful review . We loved having you and your wonderful family among our guests.We will be happy to welcome you again on your next trip to Jerusalem. Thank you again, Monique

Reviewed 29 December 2014 via mobile

Israela and the entire staff are so helpful and nice. They will do anything to make you happy. Whenever I go to Jerusalem I stay at prima Palace and I will always go back there. Very nice and relaxing.

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1Thank Mark F
Motty N, General Manager at Hotel Prima Palace, responded to this review

Thank you for posting your kind words about our hotel. We will forward your kind words to Israela from the reception and to our other staff. We are glad that you enjoyed your stay at Prima Palace and hope to see you again in our hotel. Thank you Motty Nahmias G.M.

Reviewed 25 December 2014

The hotel has an events hall which had a celebration one night and was very noisy though it stopped before midnight. Overall service was good. Room was clean. They wouldn't bring breakfast to the room. We enjoyed the location and the small soaps smelled delicious.

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Helpful?
Thank Chaya G
Monique W, Front Office Manager at Hotel Prima Palace, responded to this review

Thank you for taking the time to post your kind words . We are glad that you enjoyed your stay,our staff service,hotel's location and our amenities. Your comment about the breakfast is very unusual . Our staff are trained to provide helpful and friendly service. We will be happy to welcome you back to the hotel on your next trip...

London, United Kingdom
Reviewed 15 December 2014

My wife and I spoent a very enjoyable week at this hotel. The staff are all very friendly and the hotel is well located being close to Machne Yehuda, the world famous market in Jerusalem, and just a few minutes away from all transport. This not only includes buses, but also the Light Railway. We have been guests of this...

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Helpful?
Thank Sally G
Monique W, Front Office Manager at Hotel Prima Palace, responded to this review

Dear Mr & Mrs Bloom , Thank you for kind words about our hotel. One of the nicest things for a hotel to hear is that guests enjoy their stay ,our service and hotel facilities . We ,at Prima hotels,are doing the best to make our guests feel at home away from home and we are glad that you keep...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hotel Prima Palace in Jerusalem offers a unique blend of modern amenities with a tradition atmosphere that gives an authentic feel to a stay in the Holy City. Within walking distance to the Western Wall, Old City, and many other famous Jerusalem attractions. Located in Mea Sharim, the Hotel works to cater to more observant visitors, with a certification of Glatt Kosher Bagadat Israel, Netilat Yadim ( hand washing sinks) in rooms, an on-site synagogue, seperate men’s Mikva, and separate dining rooms for Dairy and Meat. Additionally, there is Daf HaYom readings daily and a large library of books for guests. Our 76 room Hotel offers Free Wi-Fi in all rooms and all public areas of he hotels. The rooms also include: Courtesy Tea & Coffee making facilities in room• Mini refrigerator in room• Multi channel cable flatscreen TV • Safe deposit box in room Made from Jerusalem stone and with a large patio, the Prima Palace is an experience in itself. The Hotel is a perfect place for life’s celebrations; bar-mitzvahs, weddings, shabbat chatans and more. ... more   less 

Additional Information about Hotel Prima Palace

Address: 2 Pines Street, Jerusalem 91280, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: $130 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Prima Palace 4*
Number of rooms: 76
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Also Known As:
Prima Palace Jerusalem
Hotel Style:
#28 Family Hotel in Jerusalem
#29 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Prima Palace staff and other travellers.
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are staying for Friday night ask for a room away far away from the Shabbat elevator as it beeps loudly all night.”
 of 5 bubbles SarahT380, 5 Jan 2017 | Read review
“never except a room next to the elevator”
 of 5 bubbles shlomot502, 13 Jul 2016 | Read review
“Deluxe rooms are larger and rooms to the back quieter. Third floor has most of the larger rooms.”
 of 5 bubbles CJL6346, 15 Jun 2016 | Read review
“great hotel”
 of 5 bubbles jsrh20, 6 Jun 2016 | Read review
“low floor, especially for families with small children.”
 of 5 bubbles shimlash, 22 May 2016 | Read review
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