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Jerusalem Gardens Hotel & Spa

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Jerusalem Gardens Hotel & Spa
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551 Reviews from our TripAdvisor Community

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Showing 309: English reviews
Canton of Geneva, Switzerland
Reviewed 17 May 2015

We appreciate the breakfast and the pool indoor et outdoor.We join a convention in a hotel close to Gardens . IT was very practical to be near. The light train is very close and drove to the old city in 20 '.

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Helpful?
Thank Michel D
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you so much for taking the time and writing a review of our hotel. We put great effort into providing our guests with a positive experience and so It is very pleasing to see that you enjoyed your stay with us. We look forward to hosting you on your next visit to our beautiful city. Thank you,...

Haarlem, The Netherlands
Reviewed 13 May 2015

An okay hotel. Noisy and far away from the Old City, which was contrary to the information on the website f the hotel. Parkingspace of the hotel is very limited and other places have to be bought. You have to carry your luggage yourself, no help, and upon the stairs.

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Helpful?
Thank mariaj679
Yael D, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Sir, thank you for taking a moment to do a comment of our hotel , we try to improve in any ways, If you decide to return to our hotel, Ii will be happy to assist you anytime . Best Regards Lorena Mizrachi Guest Relations

Reviewed 7 May 2015

Jerusalem prices are usually very high for food and accommodation, so for 90 USD a night I got a great value deal at this property including breakfast (excellent variety), wifi, parking, and spa access, which included a gym, sauna, steam, whirlpool and indoor swimming. Had a quiet night of sleep on the 9th floor on new mattresses and shower had...

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Helpful?
Thank Phdgus
Yael D, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Sir, Thanks for your great reviews the hotel, we are very pleased to know and feel that our guests have had a great experience. We hope to see you soon again. Best Regards Lorena Mizrachi Guest Relations

somewhere in the Mediterranean
Reviewed 18 April 2015

We decided at the last minute to go to Jerusalem for the weekend and found a good deal online for this hotel which included Friday night dinner. We arrived at about 11.30 on Friday morning and managed to get the last space in the fairly small covered car park belonging to the hotel. We were prepared to leave our luggage...

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1Thank VeniceVirgin2010
Yael D, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank You for sharing your opinion of the hotel. We appreciate that you tuck a moment to share you experience, is very important for us you review since that is the best way to feel and take a note of how our guest feel during the stay and so to overcome and raise the level of hotel. and...

Jerusalem, Israel
Reviewed 16 April 2015

I have stayed at many hotels in jerusalem and i was very pleasantly surprised as was my entire family by the absolute spotlessness of the rooms. even the grout in the bathrooms was white. looking for a lost favorite toy we checked under the bed and behind the minibar - clean. We were there with our children and grandchildren -...

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2Thank susan l
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you so much for taking the time to write a review of our hotel. I am very glad to see that you enjoyed your stay with us. I know that there are many choices of hotels in Jerusalem and I am very glad that we were able to provide you with an enjoyable, comfortable stay. Thank you...

London, United Kingdom
Reviewed 7 April 2015

This is a decent hotel with a very good price, nice staff. The level of service in general is OK but the atmosphere seems frozen in the 80's, and I would define it as a "budget luxury hotel". All needs improvement but it is fine. More a good three star hotel than a 5 star hotel - as its price!

Review collected in partnership with this hotel
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Helpful?
Thank Professor_Camel
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking time from your schedule and writing a review of our hotel. As the management team at the hotel are always looking for ways to provide our guests with a positive experience during their stay, your comments are very helpful. Thank you for choosing our hotel for your visit to Jerusalem, we look forward to...

Austin, Texas
Reviewed 7 April 2015

Great food and amenities! I stayed with a birthright group and was very impressed. The only inconvenience was how the pool area was only open to men for several nights during out stay. I understand that the religious reasons, but this was not fair to the women in my group. I was also not a fan of having to pay...

Review collected in partnership with this hotel
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Thank Jeremy H
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear guest, Thank you for writing a review of our hotel. I am glad to see that you enjoyed your stay with us. I just want to address the separate swimming hours: We do provide hours of separate swimming to men and women on different evenings of the week. I understand the frustration but please understand that we do this...

Buenos Aires, Argentina
Reviewed 7 April 2015

everything was fine, average hotel, nothing extraordinary really. The downside is that there is free wi-fi only in the lobby, and for an hour. To have wi fi in the rest of the hotel you need to pay...

Review collected in partnership with this hotel
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Helpful?
1Thank shei211
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. I am glad to see that your experience at Jerusalem Gardens was positive. We make an effort to provide our guests a comfortable, enjoyable stay at an affordable price. I am happy to say that we are always looking for ways to improve our guests...

Scarsdale, New York
Reviewed 31 March 2015

We arrived at the hotel excited to be in Jerusalem; however, there was no bell hop, and no ramp to bring our heavy suitcases up into the hotel. My father has two torn menisci's and had to carry the heavy suitcases up a steep flight of stairs to enter the lobby, as me, my sister, and my dad's girlfriend were...

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5Thank Dknafs
James H, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. Firstly I must apologize for the treatment you and your family experienced at our hotel. I was not there and cannot speak for those who were involved. We do not have a bell-hop, but we expect our security and service providers to help with guests...

Orlando, Florida
Reviewed 25 March 2015

The hotel is old, very small rooms, NO air conditioning in guest rooms, painted very dark colors in hallways, and very small elevators. This place needs to be renovated ASAP. I cannot believe people even stay there, but we were part of a tour group and had no choice. Our Travel Agent in the US had booked us there for...

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Helpful?
Thank Lindacjn
JerusalemGardens, Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Linda Thank you for taking the time to share your experience at Jerusalem Gardens Hotel. Please accept our apologies that we were unable to provide you with the wonderful experience as you expected. Some remarks you mentioned will help us improve our self. Some are part of the hotel, such as the elevator size, but that as you know,...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Jerusalem Gardens Hotel & Spa

Address: 4 Kiryat Moshe, Jerusalem 9610204, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: $117 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Jerusalem Gardens Hotel & Spa 4*
Number of rooms: 180
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Hotel Style:
#13 Spa Hotel in Jerusalem
#31 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Jerusalem Gardens Hotel & Spa staff and other travellers.
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Questions? Get answers from Jerusalem Gardens Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are neat , clean and elegant”
DeeDeldum18, 5 Apr 2017 | Read review
“All rooms are good.”
sarahhL6587LW, 7 Mar 2017 | Read review
“A room at a high storey will be perfect to see parts of Jerusalem !”
habiballah, 1 Mar 2017 | Read review
“not sure wich side is best but the room was luxury to my opinion”
bosmateh, 16 Jan 2017 | Read review
“Go to another hotel”
IzzyPacket, 9 Jan 2017 | Read review
5 of 5