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Makkah Clock Royal Tower, A Fairmont Hotel

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Makkah Clock Royal Tower, A Fairmont Hotel
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1,790 Reviews from our TripAdvisor Community

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Showing 1,093: English reviews
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Dubai, Dubai, United Arab Emirates
Reviewed 3 days ago NEW

For Prayer: The location of the hotel is fantastic- not just because it is SO close to the Haram, but also, that it's own prayer area on level S2 is considered being part of the Haram - so if you are with kids, or even alone, you can quickly hop down to S2 level and be part of the Jamaat....

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Helpful?
Thank Saman S
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest. Thank you for the lovely review, We are glad you experienced luxury at its finest and we hope those moments will turn into memories. We are looking forward to welcoming you again at your home away from home. Regards,

Colchester, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 24 December 2016

We spent two night at this hotel, we booked a junior king suite. The view was breathtaking. over looking the kaaba & the holy mosque. The hotel was clean calm especially at this time of the year. The entrance was in the tunnel under the main road but the other entrance which is the most important one was from the...

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1Thank Jewel75
About Hotel's Favourite Review
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear guest, Thank you very much for the lovely review, We are glad that you enjoyed staying at our locations and rooms. Makkah Clock Royal Tower, A Fairmont Hotel staff at your disposal. We are looking forward to welcoming you again at your home away from home. Best regards,

Reviewed 1 week ago via mobile

Hi, I have visited this hotel with my wife. First, I had to wait for more than 1 hour to find a free room for me even so I had arrived at 3:00 . However, be aware that check in timing is 5:00 p.m for this hotel. Service is too slow when I ask for dental kit and universal adaptor...

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Helpful?
Thank RASHED A
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for reviewing us. We are glad you enjoyed staying at our location and rooms. Furthermore, we will be sharing your comments with the relevant department and rest assured your next stay with us will be next to flawless. Regards,

Amman, Jordan
Reviewed 1 week ago

I stayed in Makkah Clock Royal Tower two years ago with my family and it was great and so we decided to stay in the same hotel this year as well. I checked in -9 people including my family and friends- last Friday but unfortunately, it was not the same great experience we hoped for. the A/C unit was on...

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Helpful?
Thank Maha H
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for reviewing us . We apologize for unconvinced caused from our side. Please send us your contact details as a private message to better understand and resolve the issues you faced. Rest assured your next stay with us will be a more memorable one. Regards,

Kuwait City, Kuwait
Reviewed 1 week ago

I was living in part-view of Haram. It was amazing experience to watch Al-Haram from your room. I wish If I can go again inshallah. It's better if you can get higher floors to get better view for Al-Haram.

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Helpful?
Thank EsamEltanbouly
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest. Thank you for the lovely review, We are glad you experienced luxury at its finest and we hope those moments will turn into memories. We are looking forward to welcoming you again at your home away from home. Regards,

Reviewed 1 week ago via mobile

I would have given 5 stars if they had payed attention to the following: 1st breakfast very poor in quality and variety for a chain like Fairmont I felt like I was having breakfast in a 2 stars restaurant 2nd room maintenance is very very poor, AC is always cold temp is not warmer than 20c Celsius 3rd room wasn't...

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Helpful?
Thank YASSIN A
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for reviewing us. We are glad you enjoyed our services. Furthermore, we will be sharing your comments with the relevant department and rest assured your next stay with us will be will be a more memorable one Regards,

Khartoum, Sudan
Reviewed 1 week ago

The bed sheets wasn't clean while check in, and they didn't change it while the stay. Kabba view appear closer in booking pics than reality. You have to walk and take two lifts from ground to your room. The beds were too high for old guests. No free wifi even for booking.com genius.

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Helpful?
Thank Abdelrahman H
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for reviewing us. We will be sharing your comments with the relevant department and rest assured your next stay with us will be next to flawless. Regards,

Johannesburg, South Africa
Reviewed 1 week ago

We stayed in the 2 bedroom executive suite on the gold floor from 27th Jan to 3rd Feb.The service was the best I received in all my stays at Fairmont.The reception on the 28th floor was great and they were eager to fulfil any request we had.Mr Mohammed at the gold reception was superb.The butlers were also great serving us...

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Helpful?
Thank Muhammad A
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest. Thank you for the lovely review, We are glad you experienced luxury at its finest and we hope those moments will turn into memories. We are looking forward to welcoming you again at your home away from home. Regards,

Karachi, Sindh, Pakistan
Reviewed 2 weeks ago

i stayed in this hotel from 17th to 19th Jan and 26th to 31st Jan with a family of 4. not very much satisfied with the service quality and breakfast location just keeps on changing on a daily basis. i think this place is severely over crowded. Elevators are very difficult to catch, Some of the staff (internees and their...

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Helpful?
Thank WaqasMKhan
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for reviewing us . We apologize for unconvinced caused from our side. Please send us your contact details as a private message to better understand and resolve the issues you faced. Rest assured your next stay with us will be a more memorable one. Regards,

Tangerang, Indonesia
Reviewed 2 weeks ago

Love the food.. The view is amazing since we had Ka'bah view.. The room is modern and the bathroom is spacious.. The best thing is when you go to ground floor, it is already a mall, so we could go for shopping easily..

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Thank LizaJayadilaga
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest. Thank you for the lovely review, We are glad you experienced luxury at its finest and we hope those moments will turn into memories. We are looking forward to welcoming you again at your home away from home . Regards,

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Near Makkah Clock Royal Tower, A Fairmont Hotel

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Just steps away from the holiest site in Islam, Makkah Clock Royal Tower, A Fairmont Hotel is the iconic symbol of hospitality for people from around the globe who have gathered to worship, reflect and contemplate. Standing as the tallest concrete building in the world with 76 floors, Makkah Clock Royal Tower is the focal point of the Abraj Al Bait Complex, part of the King Abdulaziz Endowment project. Its soaring height and proximity to Al Masjid Al Haram allow guests to enjoy unmatched breathtaking views from 945 rooms and suites, while 76 elevators provide easy access to and from Al Masjid Al Haram. The hotel also offers 10 delicious dining options ranging from innovative Asian fusion to the first five-star Saudi restaurant in Makkah. Other amenities include: a female and male fitness center, a Kids Corner playroom, a 24-hour business center, more than 3200 meter squared of flexible function space, and eight state-of-the-art meeting rooms. For the height of exclusive service and privacy, Fairmont Gold promises guests a ‘hotel within a hotel’ experience through a range of privileges like a private reception and 24-hour butler service.. A seamless fusion of Arab hospitality, modern comfort and signature Fairmont service, combine to create an unforgettable experience in this divine setting. ... more   less 

Additional Information about Makkah Clock Royal Tower, A Fairmont Hotel

Address: King Abdul Aziz Endowment, Abraj Al Bait Complex | P. O. Box 762, Mecca 21955, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: $215 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Makkah Clock Royal Tower, A Fairmont Hotel 5*
Number of rooms: 945
Reservation Options:
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Also Known As:
Makkah Clock Royal Tower, A Fairmont Hotel Mecca
Hotel Style:
#5 Romantic Hotel in Mecca
#6 Family Hotel in Mecca
#12 Luxury Hotel in Mecca
#27 Best Value Hotel in Mecca
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Questions & Answers

Here's what travellers have asked, with answers from Makkah Clock Royal Tower, A Fairmont Hotel staff and other travellers.
22 questions
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Emirate of Sharjah, United Arab Emirates
over a year ago

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Questions? Get answers from Makkah Clock Royal Tower, A Fairmont Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Kaaba view is the best”
 of 5 bubbles 532samans, 20 Feb 2017 | Read review
“city view rooms are cheaper.”
 of 5 bubbles WaqasMKhan, 5 Feb 2017 | Read review
“Ka'bah views”
 of 5 bubbles Sadaf_Farooqi, 28 Jan 2017 | Read review
“Choose lower level floors else you will have to wait a little longer in the lifts.”
 of 5 bubbles AyeshaB786, 18 Jan 2017 | Read review
“"Excellent location", "Good rooms", "Comfortable beds", "Daily room service", "Shopping mall", "Less than 10 minutes from Haram",”
  • View of Haram and Kaaba from the 29th Floor restaurant
 of 5 bubbles Abba_Ji, 6 Jan 2017 | Read review
5 of 5