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Al Massa Hotel

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1 room 2 adults 0 children
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Al Massa Hotel
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50 Reviews from our TripAdvisor Community

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Showing 43: English reviews
Surat, Gujarat, India
Reviewed 22 October 2016

Extremely opportunist attitude of the management and a very bad experience of staying, we were here for 16 days after Haj but the housekeeping was very bad you have to slip in money to get the job done, security and reception staff were very rude the linen was average and bathrooms need renovation very soon. No view from rooms

Thank easycomm
Lucknow, Uttar Pradesh, India
Reviewed 18 September 2016 via mobile

Hotel is located very close to Grand Mosque HARAM on Ajyad Road. Hotel can be accessed from Ajyad gate of Haram Hotel Facade is very basic and cheap Hotel had 5 very efficient and fast elevators/lift Hotel had no concierge desk Receptionist could barely speak and understand english I stayed for 5 days during my 2016 Haj at Suite Room...

Thank Mohammad_Abrar
Reviewed 14 September 2016 via mobile

I came for hajj and stayed here i didnt mind my stay it was ok but what i did mind was the beds they were folding ones and my bed ended up having a screw loose and that screw sliced my arm open. Pros and cons Pros: Good food Nice lobby Fast wifi Close to haram Cons: Rude staff Ac...

Thank Arslan K
Reviewed 8 July 2016

Booked through Cosmic Tours of Mumbai who have block book some rooms for peak season. The hotel location is excellent for these peak seasons as its very close to the various access points ti enter the Haram (note in Ramadaan these access points were opened. Not sure outside Ramadaan). Cosmic managed the check in process as smooth as they could...

Thank ZMR
Reviewed 15 June 2016

Receptionist not friendly.stuck up.caused inconvenience to change room the 2nd night.1st night small double bed room.window no view.2nd room just ok .small window.we paid like vvip room.restaurant sevice we have to wait before allowed to have our iftar.staff still packing food everytime we were at the restaurant.look we pd so much n we get such a service.lights in the room...

Thank merahsdd
Al Jubail, Saudi Arabia
Reviewed 3 May 2016 via mobile

I consider this hotel as 2.5 star in terms of services. I also feels that the price is too high for 3 nights stay in order to perform Umrah. The hotel is very close to God house (Ka'abah) and other shopping malls which is positive. The hotel staff are not helpful at all. The room service is totally poor. No...

Thank anwarsaeed2710
National Capital Territory of Delhi, India
Reviewed 24 April 2016

One of the two Rooms was good with Haram view. Location excellent since it was just across the road to Al-Haram. Service was extremely poor. I had booked my room through Hotels.com but the hotel had no information with the reservation code provided by the website. I had pre-confirmed my reservation with the hotel before stay but when we arrived...

Thank AftabAalam
Reviewed 27 March 2016

HORRIBLE is one way to summarise our stay at this hotel. Our tour operator had booked us in and we finished Umrah really late so crashed at night. I was already sick when I landed and the hotel room didn't make things better, it was dusty with wallpaper ripped off and stains in the washroom, the tiles were dirty. The...

Thank 494asiyak
London, United Kingdom
Reviewed 3 January 2016 via mobile

This Hotel looks great as an image on a catalogue with it's supposed 4 star rating and contemporary lounge area... However do not be fooled, the customer service here is appalling. The rooms are ridiculously tiny and they cramped 5 beds in a twin room! The bathrooms are disgusting with mould and dirt everywhere and a bathtub which a minion...

3Thank HashTag8
Kuwait, Al Kuwayt, Kuwait
Reviewed 13 November 2015 via mobile

The check in process took forever and the guys were clueless. They had no idea what they were doing. Rooms have no kettle or tea service. Bathroom was a joke with the pot behind the door and the bath tub behind the sink. Really disappointed with the quality of this place and disregard for quality and service.

3Thank Nidal T

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  • Restaurant
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Laundry Service

Additional Information about Al Massa Hotel

Address: Ajyad St dam | 90 meters to the Haram al-Sharif, Mecca, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: $211 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Al Massa Hotel 4*
Number of rooms: 249
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Also Known As:
Al Massa Mecca
Al Massa Hotel Makkah/Mecca
Hotel Style:
#44 Luxury Hotel in Mecca
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Questions & Answers

Here's what travellers have asked, with answers from Al Massa Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ensure you get Haram facing rooms for the view and size”
 of 5 bubbles ZMR, 8 Jul 2016 | Read review
“Wifi not available all the time.signal strenght always poor..”
 of 5 bubbles merahsdd, 15 Jun 2016 | Read review
“Difficult to say since there is no link between booking and actual allocation of room.”
 of 5 bubbles AftabAalam, 24 Apr 2016 | Read review
“HORRIBLE! Please don't stay here!”
 of 5 bubbles 494asiyak, 27 Mar 2016 | Read review
“Choose the rooms having view of the Haram”
 of 5 bubbles 130mudassirk, 28 Sep 2015 | Read review
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