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Al Massa Hotel

15/06/2017 16/06/2017
1 room 2 adults 0 children
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55 Reviews from our TripAdvisor Community

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Showing 48: English reviews
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Reviewed 4 weeks ago via mobile

I was there with my wife for Umrah from 12th to 19th thru Cosmic Tour. Hotel is good but not great. Ask for front rooms, amenities are okay in such important place. Cleanliness okay. Food mostly provided by tour operators so hotel has no role. Biggest +++ is the proximity to Haram which is what counts. All other things like...

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Thank Masania M
Reviewed 24 March 2017 via mobile

This hotel quite close to Masjidil Haram. And near to supermarket, other store if we want to buy anything. After Subuh pray, we can find people sell clothes or pashmina in front of Hotel, with lower price. The room a little small, the toilet ok. The food ok, all you can eat. But the room service almost not know English...

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Thank isma azis r
Reviewed 23 February 2017

The hotel is close enough to the Mosque, however it is situated on a hill, so pilgrims returning from the mosque may find a rather steep climb back to their rooms. The room is rather tastefully decorated, but rather cramped. Fitting Umra/Hajj standard 4 pax is not suitable for the obviously-designed-for 2 pax room. Cleanliness is subpar, especially when it...

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Thank Dya A
Malang, Indonesia
Reviewed 20 February 2017 via mobile

Glad we spent 3 nights here, good location, near to Masjidil Haram, around 100 m, the food taste is not bad. The minus is the room not spacious enough for us, and need more lifts, because it's very long to wait in the hectic hours.

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1Thank riszaldi
Bandung, Indonesia
Reviewed 28 January 2017

I've spent 4 days at this hotel for January 2017 Umrah Trip. So glad that the travel agent book us this hotel as this hotel is one of the closes one upon the ajyad road, literally you can see the hotel from the Mosque ground. The room was a little crampy, but overall everything was ok. The bathroom is adequate....

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Thank Chitrairachitra
Surat, Gujarat, India
Reviewed 22 October 2016

Extremely opportunist attitude of the management and a very bad experience of staying, we were here for 16 days after Haj but the housekeeping was very bad you have to slip in money to get the job done, security and reception staff were very rude the linen was average and bathrooms need renovation very soon. No view from rooms

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1Thank easycomm
Lucknow, Uttar Pradesh, India
Reviewed 18 September 2016 via mobile

Hotel is located very close to Grand Mosque HARAM on Ajyad Road. Hotel can be accessed from Ajyad gate of Haram Hotel Facade is very basic and cheap Hotel had 5 very efficient and fast elevators/lift Hotel had no concierge desk Receptionist could barely speak and understand english I stayed for 5 days during my 2016 Haj at Suite Room...

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2Thank Mohammad_Abrar
Reviewed 14 September 2016 via mobile

I came for hajj and stayed here i didnt mind my stay it was ok but what i did mind was the beds they were folding ones and my bed ended up having a screw loose and that screw sliced my arm open. Pros and cons Pros: Good food Nice lobby Fast wifi Close to haram Cons: Rude staff Ac...

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Thank Arslan K
Dubai
Reviewed 8 July 2016

Booked through Cosmic Tours of Mumbai who have block book some rooms for peak season. The hotel location is excellent for these peak seasons as its very close to the various access points ti enter the Haram (note in Ramadaan these access points were opened. Not sure outside Ramadaan). Cosmic managed the check in process as smooth as they could...

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Thank ZMR
Malaysia
Reviewed 15 June 2016

Receptionist not friendly.stuck up.caused inconvenience to change room the 2nd night.1st night small double bed room.window no view.2nd room just ok .small window.we paid like vvip room.restaurant sevice we have to wait before allowed to have our iftar.staff still packing food everytime we were at the restaurant.look we pd so much n we get such a service.lights in the room...

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Thank merahsdd

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15/06/2017 16/06/2017
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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service

Additional Information about Al Massa Hotel

Address: Ajyad St dam | 90 meters to the Haram al-Sharif, Mecca, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: $206 - $1,072 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Al Massa Hotel 4*
Number of rooms: 249
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Also Known As:
Al Massa Mecca
Al Massa Hotel Makkah/Mecca
Hotel Style:
#48 Luxury Hotel in Mecca
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Questions & Answers

Here's what travellers have asked, with answers from Al Massa Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Considering the Umra/Hajj crowed, the lower level rooms are recommended.”
dyaa2015, 23 Feb 2017 | Read review
“Ensure you get Haram facing rooms for the view and size”
ZMR, 8 Jul 2016 | Read review
“Wifi not available all the time.signal strenght always poor..”
merahsdd, 15 Jun 2016 | Read review
“Difficult to say since there is no link between booking and actual allocation of room.”
AftabAalam, 24 Apr 2016 | Read review
“HORRIBLE! Please don't stay here!”
494asiyak, 27 Mar 2016 | Read review
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Prices are for 1 room, 2 adults
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