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JW Marriott Hotel Kuwait City

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JW Marriott Hotel Kuwait City
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287 Reviews from our TripAdvisor Community

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Showing 254: English reviews
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Reviewed 6 days ago NEWvia mobile

Just arrived at the hotel, queuing for checkin, not enough staff at the desk. Despite reclamation the answer is "you have to wait", absolutely not up to decent standards. Not a good introduction to a Marriott Hotel!

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Helpful?
1Thank Vincent R
Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City, responded to this review

Dear Vincent R, Thank you for sharing your experience with us. We apologize that the check-in service was not up to your expectation and caused inconvenience to you. We were running on high occupancy due to which we were short of staff that day. We would like to inform you that we have shared your comments with the concern department...

Midway, Utah
Reviewed 1 week ago

I stay here quite often and love this hotel. The staff is tops! The rooms are incredibly nice, and the hotel is joined with the mall which is nice to go shopping. This is an incredibly Nice hotel. Very generous people there. There was nothing at all to complain about and I've stayed here many times.

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Helpful?
Thank TWRoyal
Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City, responded to this review

Dear TWRoyal, Thank you for taking the time to write this wonderful review. We are happy that you enjoyed your recent stay at the JW Marriott Kuwait City Hotel and that you liked the services and amenities provided, including the direct access to Salhia mall. We hope to welcome you again. Best Regards, George Aoun Cluster General Manager Kuwait Marriott...

Reviewed 2 weeks ago via mobile

They are always generous,welcoming and helpful. As a marriott reward member I always get the most of the membership there. They renovated the resultant for breakfast it became modern and offers good food with good seating setup. This hotel is attached to al salhia shopping mall which offers top fashions,accessories for both men and women,jewelry and many coffee shops are...

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Helpful?
Thank Abdulraouf A
Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City, responded to this review

Dear Abdul Raouf, We are delighted to learn your recent stay at the JW Marriott Kuwait City Hotel was nice and you enjoyed the Crossroads restaurant’s breakfast buffet. We would like to thank you for highlighting the positive points about the location of the hotel and the direct access to Salhia mall. We hope to welcome you again. Best Regards,...

Geneva, Switzerland
Reviewed 17 March 2017

I am very picky, and I stay all over the world. This is the first time I have not been able to find a single thing to complain about. I had a lovely two-room suite. The room is dead quiet. Both bathrooms were well appointed and spacious. The wifi is flawless and you can stream. The cable includes BBC and...

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Helpful?
Thank lordbyron59
Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on Tripadvisor. We are delighted to learn your stay was no less than perfect. I appreciate your many positive comments about the facility and services, especially the clean spacious and well-appointed rooms including the comfortable bedding and the high-speed internet. Since its opening Crossroads restaurant is a...

South Jordan, Utah
Reviewed 14 March 2017 via mobile

What more can I say? Yet another great stay at the Kuwait JW. Extremely helpful and cheerful staff throughout, everyone greeted me warmly. Stand out employees of Shirley at the front desk, Irene in the Executive Lounge, Racquel in the fitness center always go above and beyond to make guests feel welcome. I look forward to my next visit here!

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Helpful?
Thank CHlava
Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience with us on Tripadvisor. It is a pleasure to learn that your stay was wonderful. I appreciate your feedback regarding the many positive elements of your stay; especially acknowledging the high level of service provided by our employees. We look forward to welcome you again. Best Regards,...

Abu Dhabi, UAE
Reviewed 26 February 2017

Amazing service. Impeccable from all aspects. The check in was a breeze. Talaat was excellent, courteous, polite and very welcoming. We were immediately whisked to our room. Very nice room. All amenities, not the best amenities especially since it is a JW Marriott, but everything you need. Check out once again was with Talaat and again extremely pleasant. The breakfast...

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Helpful?
Thank Hussamuae
Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City, responded to this review

Dear Valued Guest, Thank you for taking the time to write this review. We are delighted to learn that you enjoyed your stay including the services and amenities provided. We are happy to learn that you enjoyed the breakfast buffet and the personalized service at the Crossroads Restaurant. I regret that the concern of security caused you inconvenience, please be...

Sydney, Australia
Reviewed 25 February 2017 via mobile

I've stayed at this hotel for many years and it continues to provide the best service of any hotel I stay at globally. The staff are great - Marie-Anne and Shirley in particular. Rooms are excellent. Lounge is also lovely to go back to of an evening. Food is fantastic and the breakfast range is as good as you'll see....

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Helpful?
Thank AS_IT_IS_24
Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City, responded to this review

Dear Valued Guest, Thank you for taking the time to write this review. We are pleased to learn you liked the services provided and appreciate our staff. We appreciate that you liked the well-appointed rooms and the lounge including the breakfast buffet selection. It is with comments like these we are able to deliver the excellent service to our guests....

Reviewed 24 February 2017 via mobile

Just stay in JWM in Kuwait City,I'm really happy to revive such a good service,the lobby anytime ready to assist you,the restaurant with good attentions for the customers,the food is ok,spacious room,may be little be old style but good. As I work in FB business what I loved is the way work the staff,is Very well trained for make your...

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Helpful?
Thank Checco C
Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City, responded to this review

Dear Valued Guest, Thank you for taking the time to write this great review. We are happy to learn that you enjoyed your stay, including the various services and amenities. We appreciate that you like the meet and assist and restaurant services. We hope to welcome you again. Best Regards, George Aoun Cluster General Manager Kuwait Marriott Hotels

Reviewed 15 February 2017 via mobile

Staff are wonderful .. food is one of the best in my opinion .. very nice gym .. massive rooms .. quite expensive .. massive mall attached .. mobile shops opposite are all not honest with fake products

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Helpful?
1Thank Fady S
Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City, responded to this review

Dear Valued Guest, Thank you for taking the time to write this review. We are happy you enjoyed your stay and the services provided. It is great to learn you like the food and the spaciously luxurious room. The direct access to Salhia shopping mall is amongst our forte and appreciated by our guests. We hope to welcome you again....

Bracknell, United Kingdom
Reviewed 13 February 2017 via mobile

Having travelled to many parts of the world with work I must say the welcome & friendly staff make this one of my favourite hotels. Excellent food & service. A true 5* experience. If you visit this part of the world it's in a great location. Give it a try.

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Helpful?
Thank Brendanjon
Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City, responded to this review

Dear Valued Guest, Thank you for taking the time to write this great review about JW Marriott Kuwait City Hotel. We are delighted to learn you enjoyed the hospitality and services provided. It is with positive comments like these we are able to deliver the excellent service to our guests. We hope to welcome you again. Best Regards, George Aoun...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about JW Marriott Hotel Kuwait City

Address: Al Shuhada Street | P.O.Box 26302, Kuwait City 13124, Kuwait
Region: Kuwait > Kuwait City
Price Range: $406 - $552 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Kuwait City 5*
Number of rooms: 315
Reservation Options:
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Also Known As:
Jw Marriott Kuwait City
Marriott Safat
Kuwait City Marriott
Kuwait City Jw Marriott
JW Marriott Hotel Kuwait City
Hotel Style:
#7 Business Hotel in Kuwait City
#8 Spa Hotel in Kuwait City
#14 Luxury Hotel in Kuwait City
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Questions & Answers

Questions? Get answers from JW Marriott Hotel Kuwait City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not standart room, check the view first”
737beatar, 24 Jan 2017 | Read review
“Executive floor if you can afford it”
jodystephens, 4 Jun 2016 | Read review
“Take front road facing rooms”
NitinD_13, 15 May 2016 | Read review
“Street side rooms have better views.”
AS_IT_IS_24, 20 Mar 2016 | Read review
“choose sea view rooms”
marriott967, 28 Dec 2015 | Read review
5 of 5