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Hilton Beirut Metropolitan Palace

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104 Reviews from our TripAdvisor Community

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Showing 88: English reviews
Santa Ana, California
Reviewed 29 June 2016

WOW, don't stay here unless you like a really bad hotel. I sincerely believe I was the only person staying there. 2 days and never saw another guest. Arrived and asked He said go over but called first and it was closed. Finally they said go to the sister hotel and they have the 31st floor open. Have to walk...

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Helpful?
1Thank chris0951
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear chris0951, Thank you for taking the time to share your experience about your recent stay at our hotel. Our hotel is committed to providing our guests with the highest quality services and facilities and I regret to read your disappointment. We apologize that we fell short of your expectations and you were not able to enjoy your time with...

Gatineau, Canada
Reviewed 26 June 2016

helpful staff, mind blowing breakfast and a great gym. the laundry service is almost always same day and the cleaning staff is extremely hard working. the only complaint is the length of time it takes to pick up laundry and the quality of the WIFI.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Tarek A
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Tarek A, thank you for sharing with us this lovely review and for your beautiful comments about our team members, breakfast and other services. We look forward to hosting you back soon. Best Regards, Naif Zureikat, Cluster General Manager.

Dubai, United Arab Emirates
Reviewed 20 June 2016

This time I choose the other one... Hilton Metropolitan. This one very calm vs Grand Habtoor, which has mall, restaurants, Spa and bar. Service is much personalized in Metropolitan, lobby and view is amazing. prefer higher floor to have uninterrupted view of the city and mountains. Be ready to walk through the bridge for most of the amenities if you...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank ashu9262
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear ashu9262, thank you for sharing with us your beautiful review and for recommending our hotel to other travelers! We are very happy you appreciated our dedicated service and amazing city view from your room! Thank you for your complimenting comments about our team members and especially Rami who was delighted to receive them! Best regards, Naif Zureikat.

Salmiyah, Kuwait
Reviewed 19 February 2016

The location was fantastic, the staff were helped : Ahmad Baydoun & Ihab from Concierge, Bassem from the front desk,my room was great the breakfast was amazing every things was great & fantastic completely

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Helpful?
Thank Amirah M
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Amirah M, thank you for sharing with us this perfect rating on Tripadvisor and particularly for praising efforts of our Team members on their outstanding service. We are looking forward to welcoming you back among us in the near future. Naif Zureikat, Cluster General Manager

Englewood
Reviewed 18 February 2016

Outstanding stay at this welcoming property. The service was fantastic. Ihab and Hussain at the Concierge Desk were extremely helpful and accommodating. Suewyln at the Reception Desk met our every need. A special shout out to Zaid and Cynthia, who made our daily breakfasts a treat to look forward to-- they made us feel so welcome. Each morning Zaid went...

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Helpful?
Thank DMJ123
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Hello DMJ123, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you appreciated the professionalism of our team members at the Front Office as well as our devoted breakfast team. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able...

Dubai, Dubai, United Arab Emirates
Reviewed 4 January 2016 via mobile

An outstanding experience at 5 stars Hilton hotel. It started with an excellent smooth check in with a gentleman, his name for the credit is Suleiman who knows how to treat Hilton guests well in general and how to give you all other upgrades as Hilton diamond member in specific. The concierge guy Hassan was so helpful and welcoming as...

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Helpful?
1Thank Lady Rima Y
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Lady Rima Y, thank you for sharing with us this amazing review and for this great recommendation to other travelers. At Hilton Hotels Beirut, we are always committed to providing exceptional service, and it is our promise to every guest to make him feel cared for valued and respected. Zaid and his team are truly glad to have made...

Lebanon
Reviewed 7 November 2015 via mobile

Worst valet parking service ever !! Personnel not trained at all .. They scream .. Not formal at all .. Bad attitude and bad language .. Not recommended to anyone !! There's better and nicer place to visit !! Will never come back again to this chaotic place !

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Thank leamak
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Lea Maksoud, I truly regret to learn that your recent experience with the Valet Parking at Hilton did not meet your expectations. Please accept our most sincere apologies for the inconvenience caused, and on that note I would like to point out that the Valet is only a third party company we are dealing with. Although corrective measures will...

Dubai, Dubai, United Arab Emirates
Reviewed 6 August 2015

Rooms are very spacious well furnished mine was with Jacuzzi, premium location just beside the mall. good sleep quality and nice view if you book an upper floor Delicious buffet breakfast. The lounge wasn't a good experience though

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Helpful?
Thank Lady Rima Y
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Dear Lady Rima Y, Thank you for staying with us and for taking the time to write this lovely review. It makes us really happy to learn that you valued our location, amenities and quality of food. Yet we apologize if your experience at the lounge didn’t meet your expectations. We’d be more than happy to receive further details about...

Greve, Denmark
Reviewed 5 February 2015

Located in the heart of the Sin El Fil district. Just ten minutes from Beirut Rafic Hariri International Airport (BEY). Stylish suites and penthouse collection. Onsite health club and spa with swimming pool. Take in stunning views of Beirut from every Guest Room at the Hilton Beirut Metropolitan Palace hotel. Modern hotel overlooks the striking city skyline. Great food and...

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Helpful?
1Thank Lythen
NZureikat, General Manager at Hilton Beirut Metropolitan Palace, responded to this review

Hi Lythen, thank you for choosing Hilton Beirut Metropolitan Palace during your last visit to Beirut and for taking the time to share your opinion with us on Tripadvisor. Allow me to thank you first of all for your impressive review! I am really proud to learn that we have marked an excellent stay in your calendar, having appreciated our...

Dubai, United Arab Emirates
Reviewed 24 June 2014

The staff is extremely friendly and it always feels like home when i'm staying in the hotel. Both mohammads on the reception have a very positive attitude and assist in solving any issue we have no matter what i takes. Thank you Hilton Team! M. Sabha

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Thank MSabha
EugeneMaroun, Public Relations Manager at Hilton Beirut Metropolitan Palace, responded to this review

Hi MSabha, thank you for staying with us at Hilton Beirut Metropolitan Palace and for sharing with us such an excellent review on Tripadvisor! It makes me really glad to read your superb review above and learn about your recommendation to the Hilton Hotels in Beirut. I am delighted that you enjoyed your time with us and had a nice...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Stay at the remarkable Hilton Beirut Metropolitan Palace and enjoy stunning views of Beirut from all guest rooms. Enjoy authentic Italian cuisine at Venezia, sample all-day dining in Al Shindagah offering an international selection, savor Asian dishes in Summer Place or retire for the evening in the hotel's lobby lounge Tea Garden. Situated in the heart of Sin El Fil and overlooking the city skyline, this Beirut hotel has a health club and spa. Visit Beirut's attractions like the Mohammad Al-Am Mosque and the National Museum or take a stroll in the famous Beirut Souks. Shopping is easy at Le Mall which is within walking distance of the hotel offering a wide range of shops and entertainment. The Mediterranean beaches are just a short drive away and the ski slopes of Faraya can be reached within an hour. Jeita Grotto and many historical sites are in easy reach too. Hilton Beirut Metropolitan Palace has nine function rooms for 2-800 guests, including six multi-purpose meetings rooms practically located on one floor, a 24-hour business center and a dedicated Meetings Manager. The hotel boasts an Executive Lounge and wireless internet access in all public areas. All Hilton Beirut Metropolitan Palace hotel rooms are equipped with the very latest facilities, including wireless internet access and flat screen televisions. This Beirut hotel offers 20 elegant suites ranging from one-bedroom suites to the ultimate in luxury - the four-bedroom Penthouse Suite boasting spacious lounges, dining room, kitchen and a private terrace. All suites and Executive Rooms have exclusive access to the Executive Lounge with complimentary food and beverages served throughout the day. Beirut City Center is only a five-minute drive away from the hotel. ... more   less 

Additional Information about Hilton Beirut Metropolitan Palace

Address: Dimitri Hayek | Sin El Fil - Horsh Tabet, Beirut, Lebanon
Region: Lebanon > Beirut
Price Range: $183 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Beirut Metropolitan Palace 5*
Number of rooms: 185
Reservation Options:
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Hotel Style:
#9 Spa Hotel in Beirut
#28 Business Hotel in Beirut
#32 Luxury Hotel in Beirut
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Questions & Answers

Questions? Get answers from Hilton Beirut Metropolitan Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suite, very spacious.”
 of 5 bubbles ShirlMeister, 22 Jan 2017 | Read review
“Higher rooms have a more nice view over Beirut”
 of 5 bubbles K309NJahmada, 22 Jan 2017 | Read review
“Ask about the construction noise across the street.”
 of 5 bubbles daver487, 2 Jan 2017 | Read review
“i think all the rooms are equally good; at least the one I stayed was perfect one.”
 of 5 bubbles emilvassilyan, 18 Dec 2016 | Read review
“Ask for Cynthia”
 of 5 bubbles memerson99, 18 Nov 2016 | Read review
5 of 5