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NH Collection Bogota WTC Royal

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NH Collection Bogota WTC Royal
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404 Reviews from our TripAdvisor Community

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Showing 103: English reviews
Santiago, Chile
Reviewed 23 June 2016

one lift was not working (supposedly for a long time, nobody warned me) enormous waste of time wating for the other lift ... gym was in sorrowful shape ... windows were dity on the exterior ... etc etc

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Helpful?
Thank Tomas G
MariaBogotaRoyal, Director de Relaciones con Clientes at NH Collection Bogota WTC Royal, responded to this review

Dear Mr Tomas, We apologize in advance for the inconveniences, but we truly thank your comments; we are in steady improvement. The issues with the elevator are temporary as we are getting new and better ones, it is a shame it happened while your stay. Best regards, Maria Patricia Carreño Customer Service

Guatemala City, Guatemala
Reviewed 9 June 2016

It's a really nice place to stay for business, quiet, friendly staff and good food which is included in the room's rate. the location is really nice if you're working around the area. lobby personnel, laundry services and room's request are some things that hotel needs to improve.

Review collected in partnership with NH Hotels
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Helpful?
Thank jamesB7647CH
MariaBogotaRoyal, Director de Relaciones con Clientes at NH Collection Bogota WTC Royal, responded to this review

Dear Mr. James, Thank you for your statying with us! We really appreciate your comments regarding our need to improve in those areas, we will make our best effor to work on them: customer satisfaction is our main goal! We look forward to having you back at our hotel. Best regards, Maria Patricia Carreño Customer Service Manager

Reviewed 3 June 2016

For a fast bussines trip. Location is good, spa not so good. One of the elevator was broken all my trip. Employees have an excellent attitude of service, the bed and pillows very good. The food is good but maybe they should add options to the menu

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Helpful?
Thank Arturo K
MariaBogotaRoyal, Director de Relaciones con Clientes at NH Collection Bogota WTC Royal, responded to this review

Dear guest, We want to thank you for your time , and live us your comments. We are working to fix it as soon as possible. Also we follow our menus to improve and have more variety. Hope to see you soon. Regards!!!! Maria Patricia Carreño Customer Service.

Thousand Oaks, California
Reviewed 2 June 2016

I was here for 4 nights on business. Pros: nice hotel, good food, friendly staff, good security presence. Cons: Fitness room is very small and have to go outside hotel and climb stairwell to get to 12th floor. Room temp was very warm, you cannot set it below 24C; I asked for a fan for the room and was brought...

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Helpful?
Thank Doug K
MariaBogotaRoyal, Director de Relaciones con Clientes at NH Collection Bogota WTC Royal, responded to this review

Dear Guest We apologize for the inconvenience during your stay,and these were reviewed . Your nh points are already underway for them to be accredited as soon as possible . We hope you have a better experience on your next visit We hope to see you soon. Regards! Maria Patricia Carreño Customer Service

San Pedro de Macoris, Dominican Republic
Reviewed 28 May 2016 via mobile

In general the hotel is good , the room 211 is excellent , enough space , facility, the Colombian people are friendly and hospitality. The only thing that they need improve is the cook , the mead there aren't enough variety and some time the meal is not good.

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Helpful?
Thank HALCANTARA
MariaBogotaRoyal, Director de Relaciones con Clientes at NH Collection Bogota WTC Royal, responded to this review

Dear guest, We want to thank you for your time , and live us your comments. we follow our menus to improve and have more variety. We hope to see you soon. Regards! Maria Patricia Carreño Customer Service

Camarillo, California
Reviewed 19 May 2016

This hotel was awesome from check-in to check-out! That's what I look for in a great hotel experience. Service is top of mind for the native Colombian ppl. While I do not speak Spanish, there was always someone available who did. Check-in was a breeze, and I had an awesome room with a view of the city. Breakfast was wonderful...

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Helpful?
Thank W S
Reviewed 5 May 2016 via mobile

I had a great time here. The restaurants and food were great. The rooms are clean and spacious. I ended up getting sick due to the altitude and they immediately sent medics to my room that were able to prescribe medication. The hotel staff also took my prescriptions to the pharmacy and delivered them to me within the hour. I...

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Helpful?
Thank Curly L
MariaBogotaRoyal, Director de Relaciones con Clientes at NH Collection Bogota WTC Royal, responded to this review

Dear Guest , We appreciate your comments , we hope you have recovered and feel much better. It is always an honor to have you here in the hotel, and we hope to see you soon. Best regrads! Maria Patricia Carreño Customer service manager

Kingston, Ontario
Reviewed 1 May 2016

The staff in this hotel are very friendly and helpful. Located against a shopping mall, it is a short walk from the restaurant district where there are many excellent pubs and restaurants in a lovely and safe neighbourhood. The rooms are basic but spacious, clean and comfortable. The WiFi is reliable and fast and the room has a mini bar...

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Helpful?
1Thank Weerobbie
David L, Director de Recepción at NH Collection Bogota WTC Royal, responded to this review

Dear guest Mr Weerobbie: many thanks for your time and yur comments. Thanks for your words about our Wifi, minibar and breakfast. I promise you, that from today we will begin to be focus on our waiters in breakfast service to get a better service for our guest. Ate

Reviewed 25 April 2016 via mobile

The hotel room is really nice, good quality stuff. The food in the restaurant is not that good, the most expensive ones are ok, the least are even bad. The place is really small, but near where I need to go. For the high price tag per night, I was expecting way more.

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Helpful?
Thank Fermin Q
David L, Director General at NH Collection Bogota WTC Royal, responded to this review

Dar guest Fermin: First of all, I want thankyou for yoou time and your comment about us on triapdvisor. For us your opinion is very important and it helps us to keep getting better day by day. Im going to check our restaurant menú, and im sure that next time you will chenge your opinión about our restaurant offert. Ate

Reviewed 30 March 2016 via mobile

This is the second time we spent a weekend with my wife and is a great place to stay. Friendly staff, good food, we took the Colombian Gastronomic Tour and we tried food from 10 different regions of the country... The portions a bit big for us but worth the effort. In general I recommended.

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Helpful?
Thank Juan B
MariaBogotaRoyal, Director de Relaciones con Clientes at NH Collection Bogota WTC Royal, responded to this review
Google Translation

Estimado Huésped, Queremos agradecerle por dejarnos sus comentarios, estamos muy felices de saber que su estadía cumplió con sus expectativas....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
Official Description (provided by the hotel)
Our Bogota Royal Hotel is located within the World Trade Center Complex, offering cutting edge technology, comfort and security that will make your business trip a success. Our hotel combines a classic atmosphere with a modern design. We have 142 spacious guest rooms and 11 meeting rooms designed for your meeting requirements. Unwind at Café Royal for a business or casual meal, chose from our different buffets serving the best of our country`s gastronomy and relax at our sports bar that offers a variety of cocktails, sushi bar and live entertainment. ... more   less 

Additional Information about NH Collection Bogota WTC Royal

Address: Carrera 8A No. 99-55, World Trade Center, Bogota 094077, Colombia
Region: Colombia > Bogota
Price Range: $112 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Bogota WTC Royal 4*
Number of rooms: 142
Reservation Options:
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Also Known As:
Bogota Royal Hotel Bogota
Hotel Style:
#5 Luxury Hotel in Bogota
#27 Business Hotel in Bogota
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Questions & Answers

Here's what travellers have asked, with answers from NH Collection Bogota WTC Royal staff and other travellers.
1 question
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Delray Beach, Florida
6 months ago

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Questions? Get answers from NH Collection Bogota WTC Royal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Ask for tower, ask for back side of hotel”
 of 5 bubbles Kashilin, 17 Aug 2016 | Read review
“Go elsewhere.”
 of 5 bubbles Ob3ron, 26 Mar 2016 | Read review
“Rooms in new tower are the best at this location”
 of 5 bubbles Cholupo, 31 Jan 2016 | Read review
“07 and 08 rooms are right on the street corner and can be noisier”
 of 5 bubbles sunluvit, 9 Sep 2015 | Read review
“Well isolated rooms (no street noise, even facing Calle 100, a busy street). For better view, I prefer floors 8 to 11.”
  • View from room (just arrived)
  • View from room (another angle)
 of 5 bubbles jose_a_rojas, 13 Apr 2015 | Read review
5 of 5