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Sheraton Seoul Palace Gangnam Hotel

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#90 of 468 Hotels in Seoul
Certificate of Excellence
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Sheraton Seoul Palace Gangnam Hotel
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454 Reviews from our TripAdvisor Community

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Showing 233: English reviews
Ridgmont, United Kingdom
Reviewed 19 February 2016

Nice hotel with great breakfast convenient but not pretty location spoils by front desk staff .... Their first answer is no. Now ask the question. Can I get an early breakfast in my room for 6:00 am departure .no you can have a lunch box !!!!!😯 Can I get milk for the tea bags in my room no.... Unless you...

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Helpful?
Thank Ralph C
The_Palace_Seoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear Ralph C, First of all, thank you very much for your valuable feedback regarding your stay with us. I would like to express my sincere apologies for not being able to meet your expectations during your stay with us. Please be rest assured that your comments have been discussed with all concerned teams, and we will make sure to...

Hong Kong, China
Reviewed 9 February 2016

The hotel is within 5 minutes walk from the metro station, the airport bus station is just outside the hotel, but it is surrounded by buildings and nothing to do nearby. The room is clean, the decor is luxurious, it is an ideal hotel for business trips.

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Helpful?
Thank Dennis L
The_Palace_Seoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear DennisLee1023, Thank you so much for your valuable feedback regarding your stay at The Palace Hotel Seoul. We are glad to hear that you had a pleasant experience during your time with us. I am sure your positive feedback will be helpful to other guests who are planning to visit us. We look forward to welcoming you back to...

Bengaluru, India
Reviewed 8 February 2016

Stayed here in the third week of Jan 2016 .Found the rooms very comfortable. The breakfast is also good with a mix of local and continental menu. The staff was found to be very courteous and helpful. Keep it up

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Helpful?
Thank Kariath
The_Palace_Seoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear Kariath, Thank you very much for your valuable comments and we are delighted to hear that you enjoyed your stay with us. We will continuously make all efforts in providing our customers with great experiences during their time at The Palace Hotel Seoul. I look forward to welcoming you back on your next visit to Seoul. Best Regards, Brian...

Reviewed 2 February 2016

I always stay in this hotel during my business visits to Seoul. It is located in Gangnam and in the proximity of a shopping center and a nice neighborhood with plenty of good place for food or a drink. The hotel can easily be reached from the airport with the limousine bus, also Seoul central train station is about 10-15min...

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Helpful?
Thank Jeroen R
The_Palace_Seoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear Jeroen R, Warm Greetings from The Palace Hotel Seoul! Thank you for choosing us as your accommodation and the precious feedback of your experience. It is truly heartwarming to know that you enjoyed your every stay at our hotel, and our overall facilities and service reached your expectations. This will make all our associates encouraged and bring more challenges...

Goleta, California
Reviewed 29 January 2016 via mobile

I am in the middle of a three night stay at this hotel which has a great location in Seocho near Gangnam. I have stayed here twice before and it is the preferred hotel for my company which is based less than 2 km from the hotel. I recommend the executive club floor package which includes access to a well...

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Helpful?
1Thank TomSulp
The_Palace_Seoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear TomSulp, First of all, thank you very much for being our loyal guest. We deeply appreciate your valuable comments and it is very glad to hear that we were able to meet all your needs during your stay and the overall experience at our hotel reached your expectations. I am sure your sincere feedback will definitely enlighten our future...

Brisbane Region, Australia
Reviewed 26 January 2016 via mobile

Husband and I stayed for 2 nights - easy transfer using KAL limousine from airport . Most front desk staff speak some English however restaurant staff have virtually none which makes ordering food and giving buffet info challenging !! Rooms very clean - comfy bed & great comfy bath . Food at buffet amazing variety and quality - food and...

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Helpful?
Thank PaulRobynhappytravel
The_Palace_Seoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear PaulRobynhappytravel, First of all, thank you so much for your valuable comments regarding your stay with us and I would like to express my sincere apologies for not being able to meet your expectations. Please be rest assured that your comments have been discussed with all concerned teams and we will continue to put effort to improve our quality...

Singapore, null, Singapore
Reviewed 20 December 2015

I have just returned from my Korea trip and it was a wonderful experience. Throughout my journey, i had spent 3 nights in this very one and only palace hotel in seoul. The location of the hotel was good because firstly it is located in gangnam district, hence shopping at places like COEX mall, garosul-gil, Shinsegae and Lotte world etc,...

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Helpful?
1Thank KW_SIM
Yee Nam K, Executive Assistant Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear KW_Sim, Thank you for staying with us at The Palace Hotel and taking the time to provide us your valuable comment on Tripadvisor. We are very pleased to hear that you enjoyed your stay especially with the hotel location and our overall Service. Our hotel is located in Gangnam Area with easy access to subway (Line No. 3, 7,...

Reviewed 15 December 2015

I spent four days there for a business meeting, staying on the 9th floor, a "club level" room that was about $230 USD per day. There is a separate airline-club-like lounge on the 12th where you check in with two concierges. The lounge has a very complete buffet for breakfast and a pretty good one for dinner included with the...

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Helpful?
1Thank Robert B
Yee Nam K, Executive Assistant Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear Mr. Robert B Warm greetings from The Palace Hotel! We are pleased to hear that you enjoyed your stay and satisfied especially with our room facilities and breakfast. Though the renewal process, newly renovated room and facilities are prepared to provide our guest with the most comfort and concern. Related to the price for lunch, I will share your...

Reviewed 10 December 2015 via mobile

Bath room its not close well (by side of the door is not covered well ) , its still can looking by outside, this will be problem if we stay with friends or our family. Daughter or son. I hope this hotel can fix the transparant view near the bath room door. Room is small, its not we expected when...

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Helpful?
Thank Engaktaudeh
Yee Nam K, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear Engaktaudeh, Warm greetings from The Palace Hotel Seoul. Thank you for your recent stay with us and for your review on Tripadvisor. Regarding the room size, we have guest rooms ranging from 25 to 119 sqm with different room type. We would appreciate that if you give us another chance to be able to meet your expectation with newly...

Seoul, South Korea
Reviewed 8 December 2015

I had a great stay at The Palace Hotel Seoul. The bed was comfortable and the room was clean and modern. The only thing that was frustrating was trying to locate the Pool. There wasn't any signs anywhere (even on the elevator) telling you where it was at. However, in the end I will say this worked to my advantage...

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Helpful?
Thank K1 R
Yee Nam K, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear K1 R, Thank you for staying with The Palace Hotel Seoul and sharing your valuable review on Tripadvisor. We are pleased to hear that you enjoyed your stay with us. And thank you for considering us “Nice Hotel”. In regards to the sign of the Pool, please be rest assured that your comment was noted and we took steps...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Experience exquisite and world-class service only fit for Sheraton's reputation at Sheraton Seoul Palace Gangnam (previously The Palace Hotel Seoul) at the heart of cultural trends and business districts. Sheraton Seoul Palace Gangnam is located near government offices such as courts and prosecutor's offices, international convention centers including COEX and SETEC, Seoul Arts Center, Central City, Seoul St. Mary's Hospital, and more. It offers guests a quality, cultural experience and safe retreat. With subway lines 3, 7, and 9 nearby, which connect to key tourist sites throughout Seoul, and a nationwide bus terminal just five minutes away, guests have easy access to business, shopping, touring, and leisure. With its convenient location, Sheraton Seoul Palace Gangnam is ideal for holding small business meetings, seminars, weddings and conferences with nine different banquet halls including two grand ballrooms. Visitors can recharge in the hotel's 341 rooms including 22 suites, Club Lounge, fitness center with advanced equipment, indoor swimming pool with an expansive view, world-class spa, and other renovated facilities. The hotel offers the finest cuisine with four restaurants including famous Japanese restaurant "TA BONG" and Chinese restaurant "SUH GOONG" in addition to nearby restaurants and trendy tourist spots such as Seorae Village, Itaewon, and Garosugil. As Gangnam's first luxury hotel, Sheraton Seoul Palace Gangnam provides a special experience that you will remember through its innovative and detailed service with a systematic expertise that belongs to Sheraton's brand and long history. ... more   less 

Additional Information about Sheraton Seoul Palace Gangnam Hotel

Address: 160, Sapyeong-daero, Seocho-gu, Seoul 06578, South Korea
Region: South Korea > Seoul
Price Range: $184 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Seoul Palace Gangnam Hotel 5*
Number of rooms: 345
Reservation Options:
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Hotel Style:
#24 Spa Hotel in Seoul
#35 Business Hotel in Seoul
#57 Luxury Hotel in Seoul
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Seoul Palace Gangnam Hotel staff and other travellers.
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Questions? Get answers from Sheraton Seoul Palace Gangnam Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“DO NOT agree to stay in the "new" part of the hotel. Ask for a room not facing the road.”
 of 5 bubbles rdinbj, 7 Feb 2017 | Read review
“Go for the Sheraton Club floor!”
 of 5 bubbles annep807, 22 Dec 2016 | Read review
“Higher rooms have a nice view over the city. Great Club Lounge but only serves complimentary food and drink at certain times.”
 of 5 bubbles GordonBennettLdn, 12 Dec 2016 | Read review
“Rooms on the south side are quieter, North side have better view”
 of 5 bubbles edirisinghe52, 8 Nov 2016 | Read review
“this is not for business”
 of 5 bubbles Hazycheung, 7 Nov 2016 | Read review
5 of 5