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Fairmont Heliopolis

Fairmont.comUS$119*
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#15 of 137 Hotels in Cairo
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Fairmont Heliopolis
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712 Reviews from our TripAdvisor Community

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Showing 552: English reviews
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nashik
Reviewed 2 days ago NEW

the location is close to the airport . travelling to the city takes 1 hr. but the lobby is beautiful and the wifi here is good and free. the rooms spacious and well appointed. the staff is courteous. there is a choice of 7 speciality restaurants including an Indian one. the gym n spa are very good. the pools are...

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Helpful?
Thank babuchNashik
Greenville, South Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

The Fairmont is only 15 minutes from the Cairo Airport and they have a shuttle bus that runs every hour, so arrival and departure is very easy. The staff welcomes you to the hotel like an old friend even on the first visit. We had several meetings in the hotel and the staff took care of all arrangements on a...

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Thank JohnTalon
About Hotel's Favourite Review
kassemsara, Manager at Fairmont Heliopolis, responded to this review

Dear JohnTalon, We would like to thank you for your precious time taken in posting this review and would like to cordially thank you for your complimentary feedback. We are so pleased to know that you enjoyed your most recent stay with us. Looking forward to see you again at your second home. Regards, Fairmont Team

Alexandria, Egypt
Reviewed 1 week ago NEWvia mobile

When I made check in I told them that I need a double room with king bed size and extra bed , one of them told me we don't have charge for extra bed sorry !!!!! I told him how ?!he told me our policy !!!!the other one told me with 200 egp madam ,another one told me with 250...

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Thank hebaaaZ
Reviewed 1 week ago via mobile

I had a great time at Fairmont. They have a friendly staff, excellent and quick service, and good food at suitable prices. A great place for family vacations near a lot of malls and near the airport. If you want to escape from traffic and jam its the best place in Cairo to stay at...

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Helpful?
Thank Loulou L
Sara K, Manager at Fairmont Heliopolis, responded to this review

Dear Loulou L, We are so pleased to know that you enjoyed your most recent stay with us. Looking forward to welcome you soon again. Regards, Fairmont Team

Reviewed 2 weeks ago via mobile

Excellent service. However the pillows in the room have to be the most uncomfortable pillows I've had the misfortune of using. The restaurants in the hotel serve some amazing food. The Raj was definitely a favorite for me.

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Helpful?
1Thank Neo M
Sara K, Manager at Fairmont Heliopolis, responded to this review

Dear Neo M, Thank you for your valuable feedback. We are sorry to hear that the pillows were uncomfortable, this comment has been communicated to the concerned department to take a very good care of it and make it up to you by the next stay. We are happy that you like Raj restaurant. Looking forward to welcome you soon....

Dubai, United Arab Emirates
Reviewed 2 weeks ago

The is actually 2 hotels in one. there is the Heliopolis, the old part of the hotel and there is the Towers???, the new part. They have a common arrival but when you enter, there are 2 receptions. The AC did not cope, and it was only April. you can see dehumidifiers in the corridors, indicating that there are issues...

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Helpful?
Thank mm_wizzard
Sara K, Manager at Fairmont Heliopolis, responded to this review

Dear mm_wizzard, Thank you for your valuable feedback. We regret any inconvenience that have happened during your stay. Kindly contact us on this email sara.kassem@faimront.com for further inquires. Sincerely, Sara Kassem Digital Marketing Manager

Nairobi, Kenya
Reviewed 2 weeks ago

Had a great experience with the staff and the hotel. Stayed at the older wing but it was quite nice - rooms could have been slightly bigger. The housekeeping team and front office staff were quite efficient. Location is good as there are nice places to visit close by. Would definitely stay here again!

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Helpful?
Thank foodie121212
Sara K, Manager at Fairmont Heliopolis, responded to this review

Dear foodie121212, We are pleased to hear that you enjoyed your stay at our hotel. Your feedback is valuable to us. Looking forward to welcome you soon. Sincerely, Fairmont Team

Reviewed 2 weeks ago via mobile

We had to stay for one night in Cairo close to the airport and some friends recommend fairmont Heliopolis. It is a very luxurious hotel with nice and luxurious rooms. The serve food 24 per day which is really good and tasty. All people are very polite and helpful. We enjoyed our stay. Highly recommend!!

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Helpful?
Thank AnnaMaria K
kassemsara, Manager at Fairmont Heliopolis, responded to this review

Dear AnnaMaria K, We are so pleased to know that you enjoyed your most recent stay with us. Your valuable feedback is highly appreciated. Thank you for choosing Fairmont Heliopolis and looking forward to see you. Regards, Fairmont Team

Tokyo
Reviewed 3 weeks ago via mobile

..... the breakfast is terrible! Quality of any tipe of food is poor, particularly bread and cold cuts. I stay in this hotel once every month, and when I'm waking up in the morning I start feeling depressed for the upcoming breakfast.... No word to describe the dark water they call coffee! Overall the hotel is ok. Rooms are regular...

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Helpful?
Thank Gigio1968
Sara K, Manager at Fairmont Heliopolis, responded to this review

Dear Gigio1968, We would like to thank you for your precious time taken in posting this review and would like to cordially thank you for your feedback. We highly apologize for the inconvenience occurred during your respected stay. This is not definitely reflecting Fairmont Service. We will contact your good self for further follow up. We would like you to...

Cairo, Egypt
Reviewed 3 weeks ago via mobile

This Hotel took the service to a new level of excellence not only you get a service of a five star hotel but a more personal one which make you feel that you are so pampered, I will share the positive and negative points( very few) for our stay; First the positive, you only have to tell them what your...

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Helpful?
Thank Sherif E
kassemsara, Manager at Fairmont Heliopolis, responded to this review

Dear Sherif E, Thank you so much for your time taken to post reviews for Fairmont Heliopolis. We are so pleased to know that you enjoyed your most recent stay with us. your motivational and valuable feedback are highly appreciated. . And rest assured that your comment is delivered to our management to take a very good care of it...

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Heliopolis King Room (25)
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Heliopolis Suite (37)
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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about Fairmont Heliopolis

Address: Al Uruba, Heliopolis, Cairo 2466, Egypt
Region: Egypt > Cairo Governorate > Cairo
Price Range: $188 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Heliopolis 5*
Number of rooms: 588
Reservation Options:
TripAdvisor is proud to partner with Fairmont Hotels, Booking.com, Travelocity, Expedia, Hotwire, Hotels.com, Cancelon, Evoline ltd, TripOnline SA, HotelQuickly and HRS so you can book your Fairmont Heliopolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Heliopolis Hotel Cairo
Fairmont Hotel Heliopolis
Fairmont Hotel Cairo
Cairo Fairmont
Hotel Style:
#14 Business Hotel in Cairo
#15 Luxury Hotel in Cairo
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Heliopolis staff and other travellers.
5 questions
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Questions? Get answers from Fairmont Heliopolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have less traffic noise.”
JohnTalon, 17 May 2017 | Read review
“In the new hotel, the one called Tower. the rooms in the Heliopolis are small and tired.”
mm_wizzard, 9 May 2017 | Read review
“Get A room in the 6th floor to be away from the street noise”
H2714CYmohameds, 23 Mar 2017 | Read review
“Enroll in Fairmont club,it is worth it.”
  • bedroom in the suite
  • living and dinning
  • living and dinning
roz_6610, 19 Mar 2017 | Read review
“choose small digit rooms , avoid long walk to room”
MohamedG557, 17 Mar 2017 | Read review
5 of 5
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US$119* /night
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Prices are for 1 room, 2 adults
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