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New Garden Palace Hotel

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73 Reviews from our TripAdvisor Community

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Showing 50: English reviews
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Reviewed 4 weeks ago via mobile

I arrived with a group of friends at the hotel at night. On the website they said they'd have parking facilities. When in wanted to park the car they told me there were no parking options even though there was space on the premises. When I pointed out that I was not happy, the owner decided to insult me and...

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1Thank Chris-92nl
Alexandria, Egypt
Reviewed 7 October 2016 via mobile

Recommended only for solos to go there if u have anything to do in the nearby area (Kasr eleiny street and Mounira district), Not recommended for families or foreigners at all Price of room is convinient but the bathroom and the air conditioning were terrible and the staff werenot helpful!

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3Thank Ayman M
Reviewed 4 August 2016 via mobile

Very dirty stupid staff very bad rooms i donnot if this is a hotel!! Ni ratiing even one star is very big fir thus kind of hotels really i cannot imagin if the owner of this hotrl is a human being like us

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4Thank Lyla H
Berlin
Reviewed 16 March 2016

I am always suspicious when I read so many bad comments about an hotel. So I decided to check by myself. I was not disappointed... It started upon check in when they tried to cheat me on the rate of the room booked through booking. They only tried to double the price mentionned on the booking confirmation. No need to...

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4Thank Travelpress
Cairo, Egypt
Reviewed 10 February 2016 via mobile

I stayed in this hotel before it was ok but i came back in january 2016 and there is a new managment in the hotel and they really make a diffrence than before i was really surprised the staff is new and manager is new even the restaurant was always closed now its open and staff in uniform and service...

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6Thank Amir L
Reviewed 1 February 2016

Mo'men (manager) and the staff (Ahmed and Magdy) called me crazy and told me they will put me prison and hang me because I asked for a refund after I saw the FILTHY, DIRTY ROOMS. Full of cockroaches, dirty, stained bedding and carpet, dirty towels, no soap, no heater or air conditioner and no Wifi. They have no respect for...

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6Thank salma r
Lebanon
Reviewed 15 December 2015

Stepping into this " Hotel " is like going back in time to the late seventies , every thing inside this place is history from reception to rooms, nothing works , really nothing is working in the room offered to me , only a roof bulb light is working , fridge is an insects farm , no Internet , an...

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3Thank Georges K
Reviewed 3 December 2015 via mobile

I booked this hotel and send email "I will be arriving in the middle of the night due to my flight, please don't give my room away". I had paid the room in advance. So, I arrived at the "hotel" at 04:00am. In the reception they just said they don't have the room anymore, because I hadn't checked-in at the...

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3Thank Jani H
The Netherlands
Reviewed 4 October 2015 via mobile

We had a reservation at booking.com. When i made a reservation fore the check in at 09:00 i get a convermation. But when we arrived we had to wait 2 ouhrs. Me and my partner had to trow up. There was poep on the toilet seat. There were sigarrets at the carpet. We booked a room with airco nooo airco....

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4Thank Anoeska D
London, United Kingdom
Reviewed 31 August 2015

HELL. awful. awful. awful awful Awfulllll... cracked bath, cockroaches, mice have eaten the phone wire in the room, so phones do not work, air conditioning smells of burning and leaks water , Hotel said they would send a taxi to the airport, this did not show, got to the hotel with my booking.com form and they refused to give the...

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3Thank anominous2015

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Villa De Angelis is provided with a parking area, a nice garden, among lemon groves, and in the garden you find tables, sun chairs and children games, ideal to relax after a day spent on the beach or visiting sites of cultural interest. Services: reception, breakfast from 8:00 to 10:30, daily cleaning of the rooms, midweek change of the linen, car park. Restaurants, shops and bars less than 3 km distance. City center, railway station, harbor, post office and banks less than 5 min. drive. ... more   less 

Additional Information about New Garden Palace Hotel

Address: 11 Modareat Al Tahrir St. | Garden City, Cairo 02, Egypt
Region: Egypt > Cairo Governorate > Cairo
Price Range: $27 - $67 (Based on Average Rates for a Standard Room)
Number of rooms: 80
Also Known As:
New Garden Palace Cairo
Hotel Style:
#19 Spa Hotel in Cairo
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Questions & Answers

Here's what travellers have asked, with answers from New Garden Palace Hotel staff and other travellers.
2 questions
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Questions? Get answers from New Garden Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't go.”
 of 5 bubbles anominous2015, 31 Aug 2015 | Read review
“Lower floors that face the side street are quieter.”
 of 5 bubbles OneWeirdGlobe, 13 Apr 2015 | Read review
“They try to give you the worse room when you book it from internet, because they do big offers by internet. You don't need to accept. Keep calm and kind (it is important), ask and wait to another room and they will give you.”
 of 5 bubbles marta_aguiar_brasil, 25 Feb 2013 | Read review
“rooms on the 9TH FLOOR”
  • dusty headboard
  • rotten door frame
  • more ROT
  • dirty edges
  • Dirt and dust in the corner
  • corner behind the curtains
  • Damp ceiling
  • pipe sticking out above seat level
 of 5 bubbles R33nap, 11 Sep 2012 | Read review
“10th floor if you want internet”
 of 5 bubbles jbenkato, 25 Jul 2011 | Read review
5 of 5