From the point of check in, it was an absolute disaster. Another customer was very upset at reception when I was checking in (he was complaining about the bad service). Unfortunately, I have experienced the same. At check in, I was advised that if I did not like the room, I could have an alternative room as there was plenty of availability and to just take a look at the room first. When I returned to reception a few minutes later after taking a look at the room to say that I would prefer a more quiet room (the original room was facing the Carpark), I was told that I would need to pay 25USD for a different room by a different check in staff. I then reiterated that I am not asking for an upgrade in the type of room but simply a quieter room which I was originally assured that there was plenty of availability in the same category. After some discussion, this was finally done. At dinner, I had issues of not being able to charge to the room because the check in staff did not pre authorise my card (again another failure in the check in team). I did not carry my wallet at the time as normally this would not be necessary especially when one has informed the check in team that they are having dinner at the Lebanese restaurant. Instead of handling the issue in a respectful manner, I was told that I would be ESCORTED to make payment as though I am some criminal rather than a guest at the hotel!! The team at the Lebanese restaurant/reception staff could have easily sent someone to my room in 10-15mins to make payments or it could have been handled in a more respectful manner. I am not even due to check out until tomorrow morning. It is not as though I am going to forfeit the night of accommodation that I have paid for in order to escape paying for dinner!! Furthermore my company hold a contract with the hotel and our staff normally stopover at this hotel before flying out. Th duty manager was also less than helpful in her approach when the complaint was made. Instead of asking me directly what the issue was or even acknowledging me, she resorted to talking to Lebanese restaurant staff and started to make calls. Only after that did she acknowledge my presence. I would highly advice anyone against staying in this hotel. For the same price (or less), I would rather stay at the Hilton or Novotel nearby which has much better service and none of the stress as experienced here. I would be providing feedback to my company to consider an alternative hotel chain for future staff use.…
Checked in to two rooms. First was at 28 degrees with heating on and lights in corridor not working. Asked to wait until it cooled down but of course the ac was broken. Having fixed that the electrician needed to come and fix the lights. This in a hotel at perhaps 5% capacity so perhaps they could offer a room which functions correctly. The other room is an interconnected room ( though not to my other room for some reason) and reception have put a crying baby there which I can hear extremely loudly as the room soundproofing is very poor. Again in a hotel with hardly any guests why would you do this? Excellent Lebanese restaurant in hotel.
We did not stay very long on the morning of Dec. 26 between the Air France flight arriving late (midnight), the long wait for our luggage and the 7 a.m. flight to Aswan but the reception was very pleasant, the room very comfortable, the bathroom spotless, and the bell boy helpful. The hotel is tricky to reach when you walk from Terminal 2 to Terminal 3 and you have to go through security both at the entrance of T3 and the hotel entrance but perhaps we did not find the best way (it was 2 a.m. by then). On the other hand walking to T3 for our flight to Aswan was very easy and took 5 mn.
I was in a visit to Cairo and i stayed in meridian and was a great day specially the live sports bar the service was excellent Special thanks to sedeek and muhsin for the professional attitude they really made my day And any day i should come back no place for me better than meridian Airport
Thanks alot to all members of one of the best hotels i d visited in my life .they give you a true hospitality with passion .you can feel it , the always care about your safty throughthe Precautions of covid 19. always there is some one ask and care about your accomidation & your comfort. thats is what make a good memories. special thanks to mr ,Mohsen the bar manager of live Sports bar, mr,Fady .the night managr. miss,Soha the sweet angle. actualy every thing is as expected. the rooms, the reception crow. the service . from my heart i recommend this hotel to every one .specialy the busnises men . hopfuly to visit this hotel again and agin . see you soon .