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InterContinental Citystars Cairo

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#2 of 138 Hotels in Cairo
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InterContinental Citystars Cairo
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1,186 Reviews from our TripAdvisor Community

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Cairo, Egypt
Reviewed yesterday NEW

people and place are really amazing, the food and beverage staff is so kind and helpful and the food are tasty and manifold which changed daily. we enjoyed the pool which is big and spacious room and view.

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Helpful?
Thank amgadrefaat
San Francisco
Reviewed 2 days ago NEW

I can't say enough of how wonderful my experience was at this property. From the check in, to the rooms, to the amenities, the grounds, etc. Everything was top notch. The check in rep was very accommodating and helpful. We got a beautiful suite in the annex. The room was very clean with great amenities. Housekeeping went overboard to make...

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Helpful?
Thank Ronin28
CitystarsComplex, Public Relations Manager at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, Thank you for choosing InterContinental Cairo Citystars, We are delighted that you enjoyed our facilities and services. Hope we have the opportunity to welcome you back in the near future. Kind regards, Sherine Nakhla Director of Public Relations InterContinental Cairo Citystars sherine.nakhla@ihg.com

Reviewed 2 days ago NEWvia mobile

Not just the location is amazing( FYI all city view) but staff are great, easy access to the city stars mall. Food and experience are amazing, for sure one of the best places you can stay in Cairo. Make sure to enjoy the great coffe shop.

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Helpful?
Thank Sami K
CitystarsComplex, Public Relations Manager at InterContinental Citystars Cairo, responded to this review

Dear Mr. Sami, Thank you for choosing InterContinental Cairo Citystars, We are delighted that you enjoyed our services. Hope we have the opportunity to welcome you back in the near future. Kind regards, Sherine Nakhla Director of Public Relations InterContinental Cairo Citystars sherine.nakhla@ihg.com

Reviewed 5 days ago NEWvia mobile

I Truly Appreciate You all for Your distinctive service , The Best I have ever meet in the middle East . My Sincere Thanks to the Guest Relation Team for Their Outstanding Performance, as Well The FrontOffice Team for the Prompt Response of GUESTs Requests & Most Notably the Ambassador Desk well Trained for the Job handed to them. Ending...

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Helpful?
Thank yasser M
CitystarsComplex, Public Relations Manager at InterContinental Citystars Cairo, responded to this review

Dear Mr. Yasser, It is real pleasure to read your comments on TripAdvisor. I am very happy to learn that our team was up to your expectations and that you enjoy staying with us. Your pleasant compliments will be shared with all the team members you mentioned in your comments. They join me in thanking you and assuring you that...

Reviewed 1 week ago via mobile

From check in to departure it was a great experience and friendly efficient staff. Reception housekeeping and breakfast staff from the buffet Restaurant extremely helpful. Thank you and congratulations.

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Helpful?
Thank Mohamed F
CitystarsComplex, Public Relations Manager at InterContinental Citystars Cairo, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards Sherine Nakhla Director of Public Relations InterContinental Cairo Citystars sherine.nakhla@ihg.com

Dubai, United Arab Emirates
Reviewed 1 week ago

I travel regularly to Cairo on business and InterContinental CityStars is always my favored hotel. The hotel is itself within a huge complex and has CityStars shopping complex; one of the most famous shopping centers in Cairo. Hotel security is always alert taking prime importance of tenants/visitors/customers. Hotel has the best rooms, always neat and clean, excellent and very friendly...

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Helpful?
Thank ayyagariramesh
CitystarsComplex, Public Relations Manager at InterContinental Citystars Cairo, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards Sherine Nakhla Director of Public Relations InterContinental Cairo Citystars sherine.nakhla@ihg.com

Reviewed 1 week ago

I reached hotel, paid money for my stay and went in my room. The room was used and wasn't clean. I had to struggle along with my luggage to get another room. "First impression is the last impression." The good thing which happened was I found my lost phone, thanks to hotel staff.

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Helpful?
Thank mohammad f
CitystarsComplex, Public Relations Manager at InterContinental Citystars Cairo, responded to this review

"Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,...

Dubai, United Arab Emirates
Reviewed 1 week ago via mobile

Great service with amazing dedicated staff. Highly recommend this hotel for business or visiting as a tourist. Clean rooms and friendly hotel staff. Great restaurants too. If your kids love swimming they have one of the best pools and also excellent health spa facilities. Being connected to a mall makes it convenient for shopping. Overall I recommend it if you...

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Helpful?
Thank skash72
CitystarsComplex, Public Relations Manager at InterContinental Citystars Cairo, responded to this review

Thank you so much for your review of our hotel. We appreciate your valuable feed back I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in,Thank you again and we hope to see you again Sincerely, Sherine Nakhla Director of Public Relations InterContinental Cairo Citystars sherine.nakhla@ihg.com

Manila, Philippines
Reviewed 1 week ago

Now that's what I'm talking about. We had rebooked from another supposedly "5 star" hotel by a known international brand and were horridly disappointed. Intercontinental kept their end of the bargain and finally had a true luxury experience in Egypt. - We had been feeling slightly bummed as everything that was advertised as "5 star" to us prior to our...

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Helpful?
Thank LuisArcangel
CitystarsComplex, Public Relations Manager at InterContinental Citystars Cairo, responded to this review

Thank you for choosing InterContinental Cairo Citystars, We are delighted that you enjoyed our facilities and services. We always strive to provide guest satisfaction. Once again, thank you for your valuable feedback and hope we have the opportunity to welcome you back in the near future. Kind regards, Sherine Nakhla Director of Public Relations InterContinental Cairo Citystars sherine.nakhla@ihg.com

Ottawa
Reviewed 1 week ago

Excellent hotel, with friendly efficient staff. Only slight problem was that several of the employees we spoke to in the lobby area and in the restaurant had limited communication skills in English. One other small negative comment is that the room had only one pair of bedroom slippers. How they knew who wanted to wear them is puzzling. Taxi service...

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Helpful?
Thank EdOtt
CitystarsComplex, Public Relations Manager at InterContinental Citystars Cairo, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us, and thank you for bringing to our attention the slight issues occurred during your stay kindly be informed that We will share your feedback with our staff and make the necessary changes, and we hope to see you again Sincerely,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
InterContinental Cairo Citystars is part of the Middle East s largest retail and entertainment complex, giving you direct access to 550 stores and an indoor theme park. The hotel is ideally located seven minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo.Named Cairo s best business hotel by Business Traveller Magazine, it is also close to free time destinations such as the Egyptian Museum, Sakkara and the Giza Pyramids and Sphinx. ... more   less 

Additional Information about InterContinental Citystars Cairo

Address: Omar Ibn El Khattab Street, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Price Range: $211 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Citystars Cairo 5*
Number of rooms: 824
Reservation Options:
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Also Known As:
Intercontinental Citystars Cairo Hotel Cairo
Intercontinental Cairo
Hotel Style:
#2 Luxury Hotel in Cairo
#3 Family Hotel in Cairo
#4 Business Hotel in Cairo
#8 Romantic Hotel in Cairo
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Citystars Cairo staff and other travellers.
11 questions
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As Sulaymaniyah, As Sulaymaniyah, Iraq
Cairo, Al Qahirah, Egypt
New York City, New York
Portland, Maine
1 month ago

See all questions (11)

Questions? Get answers from InterContinental Citystars Cairo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a suite in the annex building next door. More quiet and larger rooms with kitchenette. Higher floors for less noise.”
Ronin28, 22 Apr 2017 | Read review
“floors and rooms are neat and clean, quiet and most of them are sunny; so a very tough choice to differentiate between floors and rooms.”
ayyagariramesh, 16 Apr 2017 | Read review
“Choose pool facing room for the view”
mohammadf326, 14 Apr 2017 | Read review
“I believe even a deluxe room would hit the spot.”
LuisArcangel, 13 Apr 2017 | Read review
“Ask for non smoking room if you are not a smoker”
mohamed_fahim, 9 Apr 2017 | Read review
5 of 5