Park Inn By Radisson Nairobi Westlands

Park Inn By Radisson Nairobi Westlands

Lobby lounge at the Park Inn
Traveller (279)
Room & Suite (93)
Dining (74)
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About

4.5
#34 of 244 hotels in Nairobi
4.3 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Our newly built hotel is only 5 kilometers from Nairobi city center, within a major commercial and economic district. We're conveniently located right off the A104 motorway and about 22 kilometers from Jomo Kenyatta International Airport (NBO).
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Pool / beach towels
Rooftop pool
Plunge pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shared lounge / TV area
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Great View
Business

Location

Waiyaki Way Chameleon Lane, Nairobi 00800 Kenya
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 84 out of 100
84
Jomo Kenyatta Intl Airport
15.7 km
See all flights
Wilson Airport
4.5
4.5 of 5 bubbles454 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Park Inn by Radisson Nairobi Westlands is often celebrated for its spacious and well-kept rooms that provide comfort and lovely views, according to guests. Reviewers frequently commend the hotel's cleanliness and the diligence of its staff, who contribute to a spotless environment. The amenities, including the rooftop and gym, receive positive remarks, though some guests feel in-room provisions could be enhanced. While the central location is praised for convenience, the service is generally considered exceptional, notwithstanding a few notes on efficiency and security.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Good
Cleanliness
Immaculate
Service
Attentive
Amenities
Satisfactory

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454Reviews3Q+A30Room tips
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Detailed Reviews
maina jonn wrote a review May 2021
Nairobi, Kenya2 contributions
5.0 of 5 bubbles
I was so amazed by the superb services offered at Park inn. The rooms are awesome, super clean and have all the essentials one would want in a vacation. The staff are so calm and helpful and make every effort to make you feel comfortable. I highly appreciate customer services offered by Nelius and Jesca. For the 2 days, they made my stay worthwhile by helping me choose meals that fit my preference, constantly checking on me, while being so calm and polite. Even though my initial plan was to stay for a day, their awesome services and friendliness made me extend an extra day. I am definitely coming back soon!!
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Date of stay: May 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: some rooms have a city view while others have a mountain view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercy Njiru, Marketing at Park Inn By Radisson Nairobi Westlands
Responded May 23, 2021
Dear Jonn, Thank you for taking the time to leave this review and share you experience. It is wonderful to receive this amazing feedback as it strengthens our commitment in creating memorable moments for all our guests! Our friendly staff are indeed our greatest asset, and it is most heartwarming to see that Nelius, Jesca exceeded your expectation with their exemplary service. We sincerely appreciate your feedback. We look forward to hosting you again. Best Wishes, Videar Kwoba Act.General Manager
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Gee K wrote a review May 2022
Johannesburg14 contributions3 helpful votes
5.0 of 5 bubbles
I travel to Nairobi often and love staying at the Parkinn, the rooms are great, the service is top notch but it’s greatest asset is the staff, each visit is like returning home.

I am grateful to the food and beverage team that go out of their way to make my long stays enjoyable especially Chef Bernard he makes a magnificent steak.

The ladies at the front are always ready with beautiful smiles to see you off in the morning and welcome you back I miss that when I go home.

Housekeeping fully understand my room requirements and the maintenance manager ensures everything is working.

It’s lovely to meet the GM Dominic on the floor everyday serving and interacting with guests, good old fashioned hospitality.

Amazing rooftop my favourite place to unwind and take amazing pics

I am a business traveller who has found my nook in the city that I call home.

I highly recommend this gem in Westlands. Karibu Nairobi
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercy Njiru, Marketing at Park Inn By Radisson Nairobi Westlands
Responded May 25, 2022
Dear Geek819, Thank you for the amazing recomendation, feedback and for taking the time to share your experience. We love that you always have a positive experience. I will certainly pass your review to the team for their exceptional service. We look forward to welcome you back to Park Inn by Radisson Nairobi Westlands for all your future visits. Best regards, Dominic Prendergast General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Richard wrote a review Jan 2022
61 contributions1 helpful vote
5.0 of 5 bubbles
We visited Nairobi for a few days over and the Park Inn was the perfect city centre spot to stay.

The hotel had arranged a shuttle pick up from the train station which removed the stress of driving or commuting across an unfamiliar city and when we arrived we soon realised we'd made an excellent choice.

The room was perfectly appointed, comfortable and clean and with the bustling area of Westlands just a couple of minutes walk it was a great base. A lovely and plentiful breakfast and a very reasonable rooftop bar with views across Nairobi.

The staff were incredibly accommodating and helpful - offering useful advice on where to visit, the names of good local restaurants and bars and even arranging the necessary PCR test before our departure.
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Date of stay: January 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Perfect hotel and location for a few days enjoying Nairobi and Westlands.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercy Njiru, Marketing at Park Inn By Radisson Nairobi Westlands
Responded Jan 17, 2022
Dear Guest, Thank you so much for sharing your feedback and recomendation. It is always a great pleasure to receive great feedback. I will ensure your feedback is passed on to the team as it helps in motivating all of us to keep creating memorable moments for our guests. Providing our guests with amazing experiences and ensuring that they are happy is always our top priority. We look forward to welcoming you back in the not too distant future, and the team here remains on standby to serve all of your requirements once again! Kind Regards, Dominic Prendergast General Manager
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jay u wrote a review Oct 2020
4 contributions2 helpful votes
2.0 of 5 bubbles
Pros: good location, but preferably choose rooms in the upper floors, facing away from the rood, staff also great, friendly and quite helpful.
Cons:rooms are a bit tiny and thus cramped, in the shower could only get warm water, though they sent someone to fix, it worked once then reverted to just lukewarm, breakfast choice is very thin (can only equate to a 2 star on this), only shower gel provided in the bathroom, no lotion or shampoo, no stationery in the room, no bathrobe or slippers, some of the sockets in the room were spoilt and i couldn't plug into them.
Having stayed in other Radisson hotels, this was definitely not what i expected from a Radisson brand.For what it offers, it is definitely over-priced,
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Date of stay: October 2020
1.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercy Njiru, Marketing at Park Inn By Radisson Nairobi Westlands
Responded Oct 25, 2020
Dear Mr. Jay, Thank you for staying with us and taking the time to share your feedback on your recent stay. Our staff will be glad to hear of the great feedback on their exemplary service. We regret to also read that you had a disappointing experience as highlighted in your review. We would like to confirm that extra room amenities required are upon request as per the Park Inn by Radisson brand standard. We are happy to confirm that we have made a note in your profile to ensure that our housekeeping team take extra care by providing the amenities during your next stays with us. We would also wish to apologize for the shower issues, spoilt sockets and this has since been addressed with the team . We do appreciate your feedback and we hope that you will give us another opportunity to make it up for this stay. Looking forward to hosting you again. Kind Regards, Videar Kwoba Acting. General Manager
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Stephanie M wrote a review Jun 2023
5 contributions3 helpful votes
1.0 of 5 bubbles
Unfortunately I can only write a bad review for this hotel. After checkout I realised I had left my expensive headphones in the room. I went back to reception less than an hour after checking out to ask if I could go back to the room to check for the headphones. The staff asked housekeeping to check if they had been found, and surprisingly they had not. At 7pm before leaving for my flight I again asked if they had been found and they had not. They allowed me to go check the room which had now been cleaned and the headphones were no longer there, however, the location on the headphones were showing they were still at the hotel so I can only assume they were kept and not handed in. This is a really disappointing end to my trip and I wouldn't recommend this hotel to others.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercy Njiru, Marketing at Park Inn By Radisson Nairobi Westlands
Responded Jun 30, 2023
Dear Stephanie, Thank you for bringing your concerns to our attention. We take all feedback seriously and are currently investigating the matter to gain a comprehensive understanding of the situation. We apologize for any inconvenience caused. Customer satisfaction is of utmost importance to us, and we strive to provide a seamless and exceptional experience for all our clients. While our investigation is underway, we kindly request your patience and understanding as we follow up this matter. Please accept our sincerest apologies for any disappointment you may have experienced. We genuinely value your feedback as it helps us improve our services and ensure a better experience for future travelers. We remain committed to following this matter. Thank you for your understanding. Kind Regards, Dominic Prendergast General Manager
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Joshua Awilli wrote a review Nov 2020
Mombasa, Kenya16 contributions
5.0 of 5 bubbles
I stayed here for one week.
I was happy with the high level of health and safety protocols on measures put in place to comply with the government of Kenya’s Ministry of health and WHO guidelines. They offer complete comfort and high levels of hygiene at the hotel. The staffs are well trained and are very cautious about their wellbeing and that of the hotel guests. 

The hotel is well kept and clean. Beautiful ambiance of the lobby area, rooms, and the restaurant.

Staffs were always happy to serve me and extend to me alternative offers to make my stay memorable.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercy Njiru, Marketing at Park Inn By Radisson Nairobi Westlands
Responded Nov 8, 2020
Dear Joshua, We appreciate the time taken to share your experience. Kindly note that we value every guests' feedback as this motivates us to improve. We are delighted to know that you enjoyed your stay and our happy staff lived up to our promise of happiness guaranteed to all our guests. Once again thank you for choosing to stay with us and we look forward to another opportunity to be of service to you, hopefully, in the near future. Kind Regards Videar Kwoba Acting, General Manager
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Ben B wrote a review Jan 2022
Lavington, Kenya7 contributions1 helpful vote
5.0 of 5 bubbles
We looked around local hotels in Nairobi on New Years Eve and we saw their offer of accommodation and so we booked.

From check in to check out we were offered extremely professional service and a caring attitude.

The room and amenities were all perfect, comfy bed, tea and coffee, iron, hot water, good hygiene products, easy to navigate TV, fridge...it was all there.

The road construction and the informal Matatu station was busy outside, but the soundproofing prevented us from hearing anything at all.

We enjoyed great food up at the roof top bar, proper cocktails and happy service.

The pool is small, but it does have a brilliant view and the gym is well equipped.

The breakfast was first class with a great selection and superbly presented.

Overall, this is a great place to stay in Nairobi.
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Date of stay: December 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercy Njiru, Marketing at Park Inn By Radisson Nairobi Westlands
Responded Jan 17, 2022
Dear Ben, We are glad that you had a wonderful and comfortable stay with us in our hotel and we were able to meet with your expectations. Providing our guests with amazing experiences and ensuring that they are happy is always our top priority. I have shared your feedback with all our team members as it is always encouraging to receive positive feedback on our facilities and services as this goes a long way in motivating all of us, and we are looking forward to welcoming you back soon to continue exceeding your expectations! Kind Regards, Dominic Prendergast General Manager
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gwanja90 wrote a review Dec 2022
Nakuru, Kenya1 contribution
4.0 of 5 bubbles
The room was good and the staff were nice. The property itself is quite clean and beautiful, with very good location in the Westlands area near major shopping malls, restaurants, night life etc. For travelers, the hotel also has a screen with updates on international and domestic flights in/out of JKIA which is nice.

However, gaining access to the hotel main gate from the highway is an absolute nightmare especially if you are not familiar with the area. Also, provision of some accessories (shower caps, toiletry set etc) in the bathroom is not a given, you have to call reception to be provided. Not too bad, just a bit annoying especially if you are tired and just looking to a quick shower and some sleep.

Overall, decent hotel.
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Date of stay: December 2022
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercy Njiru, Marketing at Park Inn By Radisson Nairobi Westlands
Responded Jan 4, 2023
Dear Gwanja, Thank you for taking the time to leave your review of your experience with us. We appreciate guest feeback as it helps us improve on our services. It is wonderful to receive this amazing feedback as it strengthens our commitment in creating memorable moments for all our guests! We look forward to hosting you again. Regards Dominic Prendergast General Manager
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bkipyegon wrote a review Mar 2020
Mombasa, Kenya1 contribution
5.0 of 5 bubbles
The exeperience was out of this world, like the outomation of most of the services, gate openning and power saving by use of the card to control. water saving also by reuse of the towel. this show the hotel is trying to capital and maximize the use of the limited resource.
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ParkInnNairobi1, General Manager at Park Inn By Radisson Nairobi Westlands
Responded Mar 6, 2020
Dear bkipyegon , Thank you for taking the time to write a review around your experience of your recent stay with us. Feedback such as this is always encouraging and assists us in our efforts to consistently make every moment matter for our guests. I do look forward to welcoming you back to the Hotel upon your future travels to Nairobi, Westlands. With best wishes, Carsten Wappler, General Manager
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nobengnkrumah wrote a review Jun 2022
Accra, Ghana1 contribution
5.0 of 5 bubbles
I will recommend this hotel to people visiting Nairobi and needing a place to spend the night. I liked the way the hotel paid attention to room details. For example, I arrived to my room and see beautifully designed card telling me which channels are available on the TV and how to access them. Then I see other beautifully designed cards telling me of the room services available and the prices of each meal. The phone in the room already has illustrations on the dials informing that this dial is restaurant and that is for the reception and etc. That was really cool. The room ambience was magnificent. The bed had semi-automated light all of it that gives you a sense of club feeling in the room. Coming from Ghana, I experiences quite a lot of things in this hotel that i dont get in Ghana for the same amount of money. Oh yes, I nearly forgot. The room card is super sensitive. Even in its paper pocket, you only have to show it to the door from any direction, and the door opens. I also find this hotel very safe. For example, you cant use the left without you key card. You need to have the key card on you before you the lift will respond to your touch. That means that people without permission cant come in. The internet here was also super turbo. Immediately you are checked in you automatically have access to the internt. Woww, that was graet.
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Date of stay: June 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercy Njiru, Marketing at Park Inn By Radisson Nairobi Westlands
Responded Jul 8, 2022
Dear nobengnkrumah, Thank you for the detailed amazing recommendation and feedback and for taking the time to share your experience. We love that you had a positive experience. We look forward to welcome you back to Park Inn by Radisson Nairobi Westlands for your next visit. Best regards, Dominic Prendergast , Thank you for the amazing recommendation and feedback and for taking the time to share your experience. We love that you had a positive experience. We look forward to welcome you back to Park Inn by Radisson Nairobi Westlands for your next visit. Best regards, Dominic Prendergast
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Answer from herweg5
Buffalo, New York85 contributions27 helpful votes
Only for hotel guest. It is on the 11th floor and very small.
nikhil_malhotra asked a question Nov 2018
New Delhi, India224 contributions112 helpful votes
Are there irons in the room to press clothes.
Answer from Globalalb
Poole, United Kingdom51 contributions36 helpful votes
Not sure sorry
Answer from Occhioallallocco
Italy169 contributions130 helpful votes
Yes
Tewodros G wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Improve your IT support (maybe capacity too)."
Read full review
Adriana B wrote a tip Apr 2024
1 contribution
4.0 of 5 bubbles
"The neighborhood is not safe for foreigners to walk in. Overall Nairobi isn't really safe for foreigners to walk in"
Read full review
bronagh l wrote a tip Jan 2024
Gosport, United Kingdom2 contributions
1.0 of 5 bubbles
"No point "
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Ade T wrote a tip Nov 2022
1 contribution
5.0 of 5 bubbles
"Excellent environment and proximity to shops"
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Minayounan wrote a tip Oct 2022
Cairo, Egypt158 contributions85 helpful votes
3.0 of 5 bubbles
"They have underground car parking, close by there is a very good Brazilian restaurant fugo gaucho"
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Not the right property for you?
There are more places to choose from in the Nairobi area.
PRICE RANGE
C$176 - C$220 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNairobi
NUMBER OF ROOMS
140
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Park Inn By Radisson Nairobi Westlands - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Park Inn By Radisson Nairobi Westlands
Which popular attractions are close to Park Inn By Radisson Nairobi Westlands?
Nearby attractions include Sarit (0.3 km), Mulberry Project at The Alchemist (0.4 km), and Scott Travel Group (0.4 km).
What are some of the property amenities at Park Inn By Radisson Nairobi Westlands?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Park Inn By Radisson Nairobi Westlands?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Park Inn By Radisson Nairobi Westlands?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Park Inn By Radisson Nairobi Westlands?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Park Inn By Radisson Nairobi Westlands?
Conveniently located restaurants include INTI - A Nikkei Experience, Bambino Kitchen & Bar, and Mercado - Mexican Kitchen & Bar.
Are there opportunities to exercise at Park Inn By Radisson Nairobi Westlands?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Park Inn By Radisson Nairobi Westlands have airport transportation?
Yes, Park Inn By Radisson Nairobi Westlands offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Park Inn By Radisson Nairobi Westlands?
Yes, dry cleaning and laundry service are offered to guests.
Does Park Inn By Radisson Nairobi Westlands offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Park Inn By Radisson Nairobi Westlands?
Many travellers enjoy visiting Dedan Kimathi Statue (3.1 km), Brite Afrika Safaris (2.8 km), and The Galton-fenzi Memorial (3.3 km).
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