Holiday Inn Nairobi Two Rivers Mall

Holiday Inn Nairobi Two Rivers Mall

Traveller (114)
Room & Suite (54)
A splash of fun in the Nairobi sun
Pool & Beach (10)
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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About

4.5
#34 of 245 hotels in Nairobi
4.7 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.7 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Nestled in the heart of Nairobi, Holiday Inn Nairobi Two Rivers Mall welcomes you with a harmonious blend of local charm and global hospitality. Our 171 rooms promise a comforting stay, while our versatile meeting rooms make business seamless. What truly sets us apart is our team, always on hand to guarantee your stay is memorable. From the thoughtful design of our rooms to a suite of amenities, we're committed to offering everything you need for a splendid stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Wine / champagne
Vending machine
Car hire
Meeting rooms
Salon
24-hour security
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Room service
Bath / shower
Complimentary toiletries
Safe
Seating area
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Trendy
Great View
Languages Spoken
English, French, Swahili
Hotel links
Special Offer:Up to 24% off, members save even more

Location

Off Limuru Road Two Rivers Mall, Nairobi 00621 Kenya
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 54 out of 100
54
Jomo Kenyatta Intl Airport
19.1 km
See all flights
Wilson Airport
11.9 km
See all flights
4.5
4.5 of 5 bubbles108 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in a tranquil location with a direct connection to Two Rivers Mall, the Holiday Inn Nairobi is celebrated for its spotless rooms and pristine environment. Guests frequently commend the hotel's service, noting the staff's friendly and professional approach that ensures a welcoming stay. While the hotel's amenities, including a pool and gym, contribute to its VIP ambiance, some suggest there's room for improvement. The atmosphere is consistently described as relaxed with a tropical vibe, though a rare critique mentions bathroom door privacy concerns. Overall, the hotel is considered a great value for its offerings.
Location
Convenient
Atmosphere
Relaxed
Rooms
Comfortable
Value
Fair
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed

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108Reviews0Q+A20Room tips
Traveller rating
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  • 17
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  • 2
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Detailed Reviews
Siddharth Patel wrote a review Jun 2023
Nairobi, Kenya67 contributions5 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
A very beautiful hotel with one of the best customer service.
Mr. Amit, the general manager is very welcoming and ensures the customers are comfortable. Special mention to Michael (the F & B manager) and his team especially Milkah and Austine, who were great in attending to our needs. The food is great and a good variety options for breakfast.
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Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Sharma, General Manager at Holiday Inn Nairobi Two Rivers Mall
Responded Jun 14, 2023
Thank you so much for your review of our hotel and for your compliments. Thank you also for highlighting the outstanding performance of Michael, Milka and Austine.  It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Amit S. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Douglas G wrote a review Jan 2020
Abuja, Nigeria43 contributions10 helpful votes
5.0 of 5 bubbles
My family with its two preschool boys visits Kenya every six months. We’ve stayed all over the country with different kinds of accommodations and this is by far the best hotel for our family. The hotel is the cleanest in Kenya and has excellent customer service. They accommodated our out of town guests in the restaurant for tea. We stayed during the new year celebrations and watched firework shows from our window. The proximity to the mall allowed us to stock up on groceries and supplies, get our medical appointments, and other shopping through an easy walk to the mall and office towers. With a location on the outskirts of Nairobi, we easily took trips upcountry and family could visit us by avoiding the worst of Nairobi traffic. The area also has the cleanest air in Nairobi and is located in a beautiful tree lined part of the city. The mall has a small amusement park to assume children and dancing fountains similar to the ones in the UAE. It is also an easy walk from the only magic planet in Africa South of the Sahara. This place is perfect for families.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Madge wrote a review Mar 2020
1 contribution
5.0 of 5 bubbles
Once you arrive at the hotel the concierge welcomes you with warm arms, they open your car door and get your luggage. Thereafter, you head to the reception and a beautiful lady greets you with a colgate smile. She checks you in. You take the elevator to your room and you are blown away by the cleanliness and freshness that hits you when you open the door. After a shower, you head out to explore the amenities within the hotel. You discover they have a state of the art gym and an outdoor pool. You let loose and have fun. The following morning, you wake up to a buffet breakfast. This is a synopsis of a stay at CITY LODGE HOTEL.
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Date of stay: March 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Youssouf K wrote a review Dec 2023
1 contribution
5.0 of 5 bubbles
From the reception I felt already like at home. Agents at reception warm and very personalized welcoming was an excellent entry point. I was immediately directed to restaurant, which was about to close, but arriving there I clearly understood that I was awaited thanks reception agents (Nancy/Kelvin) who alerted the restaurant team. Finishing my lunch, I arrived at my room and was surprised to find that all my luggage were already placed in room and room service on standby awaiting for me to check if room was at my satisfaction. It is simply amazing to feel treated as a VIP in this hotel.
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Date of stay: November 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Sharma, Owner at Holiday Inn Nairobi Two Rivers Mall
Responded Dec 7, 2023
Thank you so much for your review of our hotel and for your compliments. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Amit S. General Manager
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Mo G wrote a review Dec 2023
Mombasa, Kenya139 contributions12 helpful votes
4.0 of 5 bubbles
Didnt disappoint, i would have rated it 5* if they had bidet in the bathroom, otherwise simply awesome. In the Two Rivers area, hence we enjoyed shopping and rides at the games arcade. Food courts on 3 levels at the mall. Very secured parking and great security checks when entering the hotel. Nicholas, Laventer and the Reception team did a great job and secured us nice inter-connecting rooms overlooking the mall, Thank you. Breakfast was delightful, my kids excessively loved the danish pastry, the labelling of food, especially the bacon was appreciated as its very important for us, we are a practicing Muslim family and my kids love Beef bacon, Chef Jaffer, Lavender, Rosalina, Esther and the rest of the Restaurant crew we very helpful, Thank you from my family. We didnt get to enjoy the swimming pool due to the weather not favourable for us. The rooms were very clean, bathrooms massive with hot water.
We will hopefully be back here soon. Thank you.
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Date of stay: December 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Sharma, Owner at Holiday Inn Nairobi Two Rivers Mall
Responded Dec 26, 2023
Thank you so much for your review of our hotel and for the compliments. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Amit S. General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
George T wrote a review Mar 2023
3 contributions2 helpful votes
4.0 of 5 bubbles
They have great staycation offers which will certainly improve on domestic tourism. The room is decent and we found it a good touch from them to offer items that one may have forgotten to pack -for free. The breakfast is also good and filling. More options would definitely be appreciated The staff are amazing and the proximity to the mall is also an added bonus.
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Date of stay: February 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Sharma, General Manager at Holiday Inn Nairobi Two Rivers Mall
Responded Mar 3, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Amit S. General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
fred3116 wrote a review Feb 2020
Miami Beach, Florida64 contributions81 helpful votes
5.0 of 5 bubbles
. Everything was perfect. Very nice decor. Great quality of sleep. I was very impressed by the quality of service, and the staff was more way professional and caring. They arranged me a very late check-out at the front desk, which is very exceptional and was more than appreciated. Food was excellent, I ordered a nice breakfast, although they were about to close, they managed to find something. The chicken burger is very delicious. Highly recommended. Very great location. Pretty closed to the mall, and the eye of Kenya .
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Date of stay: February 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ian k wrote a review Jun 2023
1 contribution
5.0 of 5 bubbles
I enjoyed the hang out vibes, from the set up at the pool to the views from the pool area.The sharing snacks were delicious though too little for 4 people that we had to buy more to make it filling.The service was at times slow but the staff were great. Appreciating Ivy for checking on us through out the event
The DJ set was fun. Would highly recommend anyone to attend the next one
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Date of stay: June 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Sharma, General Manager at Holiday Inn Nairobi Two Rivers Mall
Responded Jun 28, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your experience with us. It's something our staff takes great pride in, so we value your feedback. I wish to apologize that at times you experienced slow service. We will work to ensure it does not recur. We hope you will visit us again. Sincerely, Amit S. General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Prateek S wrote a review Jan 2023
Dublin, Ireland666 contributions113 helpful votes
+1
4.0 of 5 bubbles
Good hotel in awkward location.

The hotel itself is quite nice with clean comfy rooms and a decent breakfast.

The staff is very helpful and the manager Amit Sharma personally checked in on us, which was great. What I also liked was the individual ACs in the room - although old school, it allows the guest to control the temperature of the room.

The only issue we faced was the hotel not existing on the Uber map and taxi drivers finding it very hard to get there - then also being in a mall, there is the additional process of paying for parking tickets etc which added about 10 min to every time we wanted to go anywhere.

It's a great property if you have your own vehicle or plan to stay in the hotel.
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Date of stay: January 2023Trip type: Travelled on business
Room Tip: If you'd be frequently going in and out of the hotel and using Uber, then it might not be the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Sharma, General Manager at Holiday Inn Nairobi Two Rivers Mall
Responded Jan 25, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Thank you also for your feedback regarding our hotel not existing on Uber and please accept our sincerest apology. Rest assured that this issue will be looked into. As a hotel guest, your taxi is entitled to a complimentary parking ticket courtesy of the hotel. Our hotel security and reception are at hand to assist. Once again apologies for the inconvenience caused. We value your comments and welcome the opportunity to serve you again. Sincerely, Amit S. General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AMAII V wrote a review Mar 2024
3 contributions
5.0 of 5 bubbles
We had a meeting here on 07/03/24 at conference room Amboseli and a lady called Njeri (if i'm not wrong) helped us really well. She deserves a hearty 👏
We loved her service and her dedication to making sure our meeting went smooth. The Ambience of the hotel is also amazing.
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Date of stay: March 2024Trip type: Travelled on business
Room Tip: Highly recommended for business meetings
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Sharma, Owner at Holiday Inn Nairobi Two Rivers Mall
Responded Mar 20, 2024
Thank you so much for your review of our hotel. I am pleased to hear you meeting went very well with us. It's something our staff takes great pride in, so we value your feedback. Thank you also for highlighting the outstanding performance of Njeri. We will share your feedback with her and recognize her. We hope you will visit us again. Sincerely, Amit S. General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David O wrote a tip Jun 13
1 contribution
5.0 of 5 bubbles
"Hope the ongoing construction works gets done quickly "
Read full review
Wasim S wrote a tip Jun 11
5 contributions
5.0 of 5 bubbles
"Connected to a mall, very safe, very clean, if your sport is swimming the pool is a bit small but very nice to chill"
Read full review
Andreia M wrote a tip Jun 9
1 contribution
5.0 of 5 bubbles
"The things that bothered me was the other door in my room and the noise because of te construction."
Read full review
celso M wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Have a private bar, not in the restaurant area"
Read full review
Dickson K wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"Holiday inn is the best in terms of sevices"
Read full review
Not the right property for you?
There are more places to choose from in the Nairobi area.
PRICE RANGE
C$137 - C$196 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
City Lodge Hotel at Two Rivers
LOCATION
KenyaNairobi
NUMBER OF ROOMS
171
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Holiday Inn Nairobi Two Rivers Mall - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Holiday Inn Nairobi Two Rivers Mall
Which popular attractions are close to Holiday Inn Nairobi Two Rivers Mall?
Nearby attractions include Funscapes Two Rivers Theme Park (0.1 km), Two Rivers Mall (0.1 km), and Banana Hill Art Gallery (0.5 km).
What are some of the property amenities at Holiday Inn Nairobi Two Rivers Mall?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Nairobi Two Rivers Mall?
Top room amenities include air conditioning, a desk, and a seating area.
What food & drink options are available at Holiday Inn Nairobi Two Rivers Mall?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Nairobi Two Rivers Mall?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Holiday Inn Nairobi Two Rivers Mall?
Conveniently located restaurants include Fonda NBO, Mama Rocks Gourmet Burgers - Riviera, and Han Ji’s Corner.
Are there opportunities to exercise at Holiday Inn Nairobi Two Rivers Mall?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn Nairobi Two Rivers Mall have airport transportation?
Yes, Holiday Inn Nairobi Two Rivers Mall offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Nairobi Two Rivers Mall?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Nairobi Two Rivers Mall?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Nairobi Two Rivers Mall offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
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