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Crowne Plaza Nairobi

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Traveller (187)
Room & Suite (92)
Dining (39)
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Overview
  • Excellent45%
  • Very good40%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“upper hill”(32 reviews)
“the club lounge”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (693)
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Traveller rating
281
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281
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69
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17
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All reviewsbaraka restaurantupper hillthe club loungepillow menubusiness hotelihg memberfitness centerbusiness triproom servicethe hotel is cleanmain restaurantcomfortable roomsairport transfertaxi serviceconference facilitiesspecial thanksbreakfast buffet is
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1 - 5 of 650 reviews
Reviewed yesterday

About Ms. Kidiga, a waiter at the hotel. Very cool, calm and collected. Attention to detail, quick to respond to needs and understands instructions well. Execution of instructions is prompt. She ensured the meetings went on flawlessly the entire week.Such a hardworker.

Thank aidahbunoro
Hotel's Favourite
Reviewed April 1, 2018

Went in Kenya for work, running a workshop that happened in the hotel. I got there all I need both for the workshop (20+ people) and myself : a outlet adaptor that I had forgotten at home, a nice gym with a pool, a rower,...More

Thank Philippe D
Response from Makandi L, Marketing Manager at Crowne Plaza NairobiResponded April 2, 2018

Dear Philippe, Thank you for taking time to review us, your 5 star review and high recommendation. We’re elated to read that you enjoyed your Crowne Plaza Nairobi experience and the friendly and attentive service. We strive to provide our guests with amenities and services...More

Reviewed 2 days ago

The hotel service is amazing, right from the time I arrived, to check in, the cozy rooms and nice food in the restaurant, both breakfast and other meals. Stayed two nights. Wish I could stay longer. I would recommend this hotel to anyone visiting NairobiMore

Thank Edyth K
Response from Makandi L, Marketing Manager at Crowne Plaza NairobiResponded 2 days ago

Dear Edyth, Thank you for sharing your great review with us. We're happy that you found the hotel service amazing through out your entire stay; from check in to check out. We do wish you could have stayed longer too however, we will be ready...More

Reviewed 3 days ago

went there with my boyfriend last night for our first date and the service from the beginning to the end was superb,the food was delicious,the employees were friendly and amazingly fast and helpful, the surprise they pulled on me for my birthday was well planned...More

Thank Pauline K
Response from Makandi L, Marketing Manager at Crowne Plaza NairobiResponded 2 days ago

Dear Pauline, Thank you for sharing your great 5-star review with us. We're excited that we made your surprise birthday and first date great! Nothing is more rewarding to us than to note that your first date was superb from beginning to the end. Its...More

Reviewed 4 days ago via mobile

Nothing was working in room including A.C, TV and other arrangements. Instead solving issue hotel staff was defending always. Hotel wasted nearly 2 hours trying to solve problems but no luck. to change the room Not recommending this hotel to any one.More

Thank mohitsoneji
Response from Makandi L, Marketing Manager at Crowne Plaza NairobiResponded 4 days ago

Dear Guest, Thank you for taking the time to share your experience at Crowne Plaza Nairobi. We sincerely care about your experience and apologize that your recent stay did not meet expectations. We take guest feedback seriously and I'm sad to hear that your issue...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$152 - US$243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#12 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#20 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$152 - US$243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#12 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#20 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (187)
Room & Suite (92)
Dining (39)
Pool & Beach (6)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
l7hgw
June 9, 2018|
AnswerShow all 2 answers
Response from MoKad | Reviewed this property |
Isn’t terribly close to the airport, just to be aware
1
Vote
goodkaiya
February 6, 2018|
AnswerShow all 3 answers
Response from aakbarali00 | Property representative |
Hi, we have a reverse osmosis system for all water at the hotel. This purifies all the water. Thank you for your enquiry
1
Vote
mygutierrez7
August 23, 2017|
AnswerShow all 6 answers
Response from danielmbaabu | Property representative |
Yes we do but depends on the time. From 1 am to 5 am, you have to pre-book.Thereafter they will be an extra charge.
1
Vote
Room Tips
"Their new accommodation block are quieter"
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"If you wish to see the city then anywhere above the 5th floor"
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"Ask for a room with a view of the city"
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"The place to be when out of home. Fifth floor, corner room, large with an outside view"
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