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Ole Sereni

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Ole Sereni
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1,206 Reviews from our TripAdvisor Community

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Showing 1,122: English reviews
Durban, South Africa
Reviewed 24 July 2016

Not the place to be when you are looking for a good night sleep! The walls are wafer-thin so you can hear your neighbour brushing his teeth. Not to mention the night housekeeping staff setting up their station at the end of the hallway whilst having a jolly good time at your expense until way after midnight. Also, if you...

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Helpful?
Thank C6699SFmichaels
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I regret the noise pollution you experienced and we will ensure this is dealt with right away and we look forward to welcoming you back.

Landstuhl, Germany
Reviewed 23 July 2016

This is definitely the first choice of hotels to stay at if you are over-nighting between flights. It's quite close to the airport, the rooms are clean, the beds comfortable, and the restaurants and bars are quite nice. The best part is the view of Nairobi Game Park from the downstairs and upstairs venues. The pool and gym are very...

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Helpful?
Thank r0dneylc
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive experience. I am very pleased to learn that your stay was a pleasant one. I have taken note of your concern on noise pollution and we will address it right away. We look forward to welcoming you back.

Portsmouth, United Kingdom
Reviewed 23 July 2016

Through no fault of their own, the hotel weren't expecting me when I turned up at 5am last Friday. Not a problem; the helpful and friendly receptionist found me a room. I jokingly asked if I would see any wild animals from there and she promptly changed that room to one at the back of the hotel, overlooking the National...

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Helpful?
Thank CSK33
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your experience. Surely you are the lucky few who spotted animals in the park and I am glad we were able to assist you. We look forward to welcoming you back.,

Lillehammer, Norway
Reviewed 21 July 2016

Situated close to Wilson Airport this is a nice hotel to overnight on way to Maasai Mara or other national park reserves. Having breakfast on the balcony with a view over Nairobi National Park is excellent. Good food end nice rooms. Nice shop for safari clothing and souvenirs as well...

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Helpful?
Thank Arnfinn J
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive experience. I am pleased to learn that your stay was memorable and we look forward to welcoming you back.

Mauritius
Reviewed 20 July 2016

i appreciate the wonderful staff at this amazing hotel. I am here every month , it it always 100 per cent on point , service , food , and reliability I never stay at any other hotel in Kenya , thanks to shadrack, Antony, katana, Edith Beth junet,, and all the other awesome Crew that make this place work

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Helpful?
Thank andrewwaller
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive experience. It's always very gratifying to hear from a satisfied guest and we look forward to welcoming you back.

Reviewed 20 July 2016 via mobile

Stayed for 5 days. Excellent location, facing the national park, close to the airport. The breakfast had everything you could think of and starts at 6am which is perfect for business people. Was there on a Thursday evening and the management team mixes with guests to get their feedback. Much better than just writting something on a piece of paper...

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Helpful?
Thank Paolo M
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive experience. I am very pleased to learn that your stay was pleasant and you enjoyed our small gathering. We look forward to welcoming you back.

Mogadishu, Somalia
Reviewed 18 July 2016

Service not always very good. Waited 45 min for a minute steak one morning. Waiters mostly very slow in helping a person. In general a good hotel, very neat and clean. Some areas need attention, but otherwise a pleasant stay

Review collected in partnership with this hotel
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Helpful?
Thank rowlandd232
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your experience. I have taken note of your concern and we will address it right away. We look forward to welcoming you back.

Gauteng, South Africa
Reviewed 18 July 2016

Bad service at reception, waiting too long. The room not properly cleaned and the food was not up to standard. The hotel transfer was also a disappointment, not willing to assist with bags at the airport.

Review collected in partnership with this hotel
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Thank tshepish0m
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your feedback. I regret to learn about your experience. Please allow us to contact you to further learn about it.

Reviewed 17 July 2016 via mobile

Went for the buffet as we were short of time (had a plane to catch) . It took 30 minutes to get drinks served. Asked for bill which took another 30 minutes. Food was OK against much higher expectations - not good value for money. Best thing to say is that the view from the patio is by far the...

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Helpful?
Thank Martin T
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your experience. I regret to learn about the inconveniences you faced and ensure they are rectified right away. We look forward to welcoming you back.

Reviewed 13 July 2016 via mobile

Hotel is situated near the National park. From your hotelroom you can have a view on the park. Rooms are clean, coffeemaker available en fridge. Food in the restaurant is very nice, poolbar menu not many choices, but if you have special requests. The staff in the hotel is so friendly and helpfull

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Helpful?
Thank Linda Z
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive feedback. I am very pleased to learn about your experience and we look forward to welcoming you back.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Region: Kenya > Nairobi
Price Range: $283 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#9 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#14 Luxury Hotel in Nairobi
#15 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Ole Sereni staff and other travellers.
13 questions
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Rotterdam, The Netherlands
Indianapolis, Indiana

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Questions? Get answers from Ole Sereni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request room with view of Nairobi National Park.”
 of 5 bubbles GBoese, 21 Mar 2017 | Read review
“ask for a room with a national park view”
 of 5 bubbles AgBryn, 12 Mar 2017 | Read review
“Get park rooms”
 of 5 bubbles maggy20002017, 11 Mar 2017 | Read review
“Make sure you have a park-view room. And ask for a la carte menus during the buffets.”
 of 5 bubbles PostcardPress, 27 Feb 2017 | Read review
“best views and accesibility”
 of 5 bubbles Dan_ndambuki, 20 Feb 2017 | Read review
5 of 5