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Sankara Nairobi

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#11 of 163 Hotels in Nairobi
Certificate of Excellence
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Sankara Nairobi
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796 Reviews from our TripAdvisor Community

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Showing 760: English reviews
London, United Kingdom
Reviewed 16 November 2015

The hotel is in Westlands near some fun bars and restaurants - and was the perfect overnight pit stop through Nairobi. Comfy rooms, a good poolside bar which on Friday night had an interesting mix of people there - not too expat! I thought it was far more tasteful than the Kempinski which seemed to be about the same price....

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Helpful?
Thank Nikki G
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Nikki G, Thank you for sharing your review of your stay with us on TripAdvisor It is so delightful to read your review and to acknowledge that you had a great stay in our hotel. We are glad that you enjoyed the room as well as the Sarabi bar. Your kind comments about our establishment are highly appreciated. We...

Barcelona
Reviewed 15 November 2015

I firstly loved the hotel, their service, I was staying at a beautiful, expensive suite... Until I left my necklace at their Spa, in a little jewellery box they give you. It was booked under my room number and they didn't have the decency to return it, it was gone! Then on the last day my iPhone disappeared too... They...

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Helpful?
2Thank AdriCD
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear AdriCD, We sincerely appreciate your feedback and for taking the time to share it with us. We are glad that you loved our establishment, service and your stay in the executive suite. We have however noted that there were several issues that dampened your stay. Kindly accept our apologies for not getting back to you in time and for...

Emmitsburg, Maryland
Reviewed 15 November 2015 via mobile

Service, food, & accommodations were all top knotch. Exceptionally accomadating staff, beautiful facilities, and a welcoming environment made my stay very pleasent. The only negatives I can cite to were that the gym was only open between 6 and 10pm & the WiFi was spotty in some of the rooms. Security and safety were cited as reasons for the gym...

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Helpful?
Thank Immigman
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Immigman, Thank you for sharing your experience on trip advisor. We are pleased to learn that you had a pleasant stay. As you were informed we like to offer our guests a safe and secure environment hence the gym operating hours. However, we can arrange for our guests to use the gym outside the set hours on prior request...

Johannesburg, South Africa
Reviewed 12 November 2015

Third time I have stayed at Sankara. All in all its a great hotel with world class facilities. Rooms are luxurious although depending on location some can be a bit noisy(3rd floor near the extraction fan) gym is great, pool brilliant. Graze is an excellent choice for a great steak and the conference facilities are top notch. In summary a...

Review collected in partnership with this hotel
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Helpful?
Thank warren28
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Warren 28, Thank you for choosing Sankara Nairobi and for reviewing us on TripAdvisor. We are delighted to hear that you had a great stay in our hotel and enjoyed luxurious rooms and our new Stake House, Graze, as well as our conference facilities. We look forward to seeing you back soon again! Warm Regards, Crescence

Nairobi, Kenya
Reviewed 11 November 2015 via mobile

The hotel has a cold atmosphere. Before any hotel staff attend to you it takes ages. The choice of vegetarian menu is very limited. The staff are very busy with their work and customer service is rubbish, most lack creativity when arranging for an evevnt. Sitting arrangement is very constrained.

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2Thank sachin d
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Sachin, Thank you for taking the time to review Sankara Nairobi, your comments are important to us We apologize for any inconvenience caused during your stay. The quality of service as described is not reflective of the kind of service we offer our guests. We have noted your concerns and taken steps to address them with the respective managers...

Johannesburg, South Africa
Reviewed 11 November 2015

Everything was perfect. But the fact that the gym only opens @ 6 just did not make sense. I contacted the duty manager and he told me 'it is the hotel's policy'. Just who is this policy serving? Definitely not the customer.

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Helpful?
Thank Susan K
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Susan, Thank you for taking the time to share your comments on TripAdvisor. We apologize that our gym timings ruined your stay and that our duty manager did not inform you that we can avail a trainer on request outside our stipulated gym hours. We have noted your concern; we will ensure your preferred timings to use the gym...

Reviewed 10 November 2015 via mobile

It was a great trip but the staff ruined it for is. When we checked in the member of staff said to us we had breakfast included, we therefore set our alarm each day and enjoyed the breakfast as it was free so we thought. The staff at breakfast also said it was included when we signed the bill. We...

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1Thank Curtis O
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Curtis, Thank you for your feedback on TripAdvisor following your recent stay with us. We were all concerned to read that on this occasion we did not meet your expectations. Please accept our sincere apologies for any inconvenience caused in this respect. It is in our keeping to our promise to our guests to always ensure honesty and transparency...

Frankfurt, Germany
Reviewed 10 November 2015

Just love this hotel and would recommend it both for business and private travelers. It provides an excellent service and a great dining experience. E.g. at breakfast I was often served coffee with a customized foam drawing and every evening you can find another small carved animal figurette on your pillow. These little extras really make a difference!

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Thank curi0ustraveller_7
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear curi0ustraveller_7 Thank you for sharing your wonderful experience of your stay earlier this year on TripAdvisor. I am happy to hear that you had a pleasant and gratifying experience with us as well as enjoyed our rooms, the dining experience and our Sankara Seven souvenirs. We certainly look forward to your returning trip in the near future. Warm Regards,...

Kiev
Reviewed 8 November 2015

It was my first trip to sub-Sahara Africa, and Sankara was the right choice to expirience Nairobi in very nice, safe and relaxing enviroment. The room was nice good size and everything in good quality, like a 5 star anywhere in Europe. Several good restaurants, and we spend a lot of time on the rooftop bar/lounge, which is a great...

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Thank JensenKiev
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear JensenKiev, Thank you for taking the time to share your feedback following your recent stay with us. Your complimentary remarks regarding our facilities and service from our colleagues are indeed heart-warming to read. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so...

Reviewed 8 November 2015 via mobile

Sankara you need to learn a thing or two on service. You can't charge people for parking and Internet and still charge them 900 ksh for a glass of wine! It's like having Posh high standard service that you don't fully deliver on while being cheap on the wifi! I mean how much would u get by charging wifi!! Don't...

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2Thank MissKerre
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear MissKerre, Thank you for reviewing us on TripAdvisor. We apologize that we did not meet your expectations on your recent visit. The parking facility has been outsourced and is now being managed professionally by a third-party. We do value our guests and as such there is a 30 minute free parking allowance. In addition we have recently reviewed the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 

Additional Information about Sankara Nairobi

Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Region: Kenya > Nairobi
Price Range: $263 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Sankara Nairobi Hotel Nairobi
Hotel Style:
#4 Business Hotel in Nairobi
#7 Spa Hotel in Nairobi
#10 Family Hotel in Nairobi
#11 Luxury Hotel in Nairobi
#11 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Sankara Nairobi staff and other travellers.
2 questions
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Questions? Get answers from Sankara Nairobi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are all good”
 of 5 bubbles 162jacobb, 13 Feb 2017 | Read review
“Junior suite. gives you access to the club lounge on the top floor.”
 of 5 bubbles Espadaman, 27 Jan 2017 | Read review
“Rooms on higher floors are easily accessible to facilities such as the gym and the swimming pool.”
 of 5 bubbles Smaher90, 21 Jan 2017 | Read review
“Go to a different hotel”
 of 5 bubbles UNKM, 6 Jan 2017 | Read review
“You must have a view”
 of 5 bubbles erichamlin20, 1 Dec 2016 | Read review
5 of 5