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The staff at the front desk was very helpful and attentive. Barabus, the porter, made me feel welcome and gave a nice tour. I was particularly impressed by Mr. Papius in the business center who went above and beyond to help me accomplish my errand.More
1 Thank Emily R
Response from CustomerCare254, Marketing Executive at Hennessis HotelResponded 13 October 2017
Thank you for taking the time to review your recent stay with us. We are very pleased to hear that our staff made your stay pleasant. This is really one of the things that we strive to maintain in our Hotel. We will...More
I visited Hennessey hotel on good Friday with my hubby, The hotel is strategically located within nairobi with easy and quick access to the city. From the gate the security staff where at per, we got a room in the second floor and wow it...More
Thank vivian m
Response from CustomerCare254, Sales Manager at Hennessis HotelResponded 29 April 2017
Thank you very much for your review of our property during your recent stay with us. We uphold professionalism in all outlets of our operations. we are glad to note that you liked the manner in which our staff conducted themselves to ensure that we...More
It is a very old and noisy hotel, I booked a single room, the room was located next to the elevator, the sound of elevator moving was terrible and I couldn't sleep because of that, although reservation changed my room in midnight after I complained,...More
Thank Mariam A
Response from CustomerCare254, Sales manager at Hennessis HotelResponded 22 April 2017
Thank you very much for taking your time to write a review about your recent stay with us.
We are disappointed to read your experience during your stay and we extend our apologies with all the sincerity. We especially empathize regarding the noise...More
We stayed 2 nights here as it was part of a tour we booked, I recommend this hotel. The staff were fantastic, the food was great and the upstairs bar was modern, spacious with a variety of food and drinks. Our room was fairly basic...More
Response from CustomerCare254, Sales Manager at Hennessis HotelResponded 22 April 2017
We are glad you took your time to write a review regarding your stay with us. We are particularly grateful and appreciate your recommendation of our Hotel in regards to our high level of service and fantastic staffs who are always there for...More
The hotel is ok, guarded and secure. Staff are friendly. Room is clean, no air con. There is safe, small wardrobe, tv on wall. No fridge. Bathroom is small, shower and toilet connected. Towels, simple toiletries are provided. Breakfast is ok, sausages, eggs, bread, cereal,...More
Response from CustomerCare254, Manager at Hennessis HotelResponded 29 April 2017
Thank you for sharing your feedback during your stay. We appreciate your kind words regarding our friendly staff, our wide variety in our buffet offering and the amenities in our rooms. I however regret the fact that you were not able to walk around. We...More
Thank you for your inquiry Muna. The Aga Khan Hospital is 1 Km from Hennessis Hotel. I'd recommend you choose to stay here since it is the only hotel that is in close range with the Hospital. The Hotel has an elevator and... More
Thank you for your inquiry Muna. The Aga Khan Hospital is 1 Km from Hennessis Hotel. I'd recommend you choose to stay here since it is the only hotel that is in close range with the Hospital. The Hotel has an elevator and you will find it easy to maneuver with your mum. The staff here are very kind and helpful and endeavor and take pleasure in assisting guests.