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InterContinental Nairobi

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InterContinental Nairobi
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898 Reviews from our TripAdvisor Community

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Showing 814: English reviews
Istanbul, Turkey
Level Contributor
120 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 3 days ago NEW

Rooms are wide and nice, but needs a bit anti pesticide. One morning I was arranging my backpack, and a bug size of a nickel came out of my bag. I think it settled there at night. It was not nice. Room furnitures need a bit renovation. Poolside bar is very nice and cozy. Food are delicious also. You can... More 

Helpful?
Thank Gürkan K
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

The intercontinental is situated in a convenient area and despite the daily traffic congestion, we moved about with reasonable ease from this location. I felt the meeting rooms and common areas lent themselves well to business discussions. The WIFI was adequate, however, we did experience low signal in certain part of the hotel. The Indian restaurant on site was excellent,... More 

Helpful?
Thank WarrenStofberg
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Warrenstofberg, Thank you for taking the time to give us comprehensive feedback on your stay. It was our joy hosting you. It makes me proud to learn that our facilities were top notch and met your absolute prospects. I am also happy to know that you found time to dine and enjoy our delightful Indian Cuisine in Bhandini. Thank... More 

1 review
Reviewed 4 days ago NEW via mobile

V. Poor Service. Refused to give room despite of booking. After long discussion aloted this room- which is not clean, not up to the standerds . I will never choose that hotel in future. It's not worth a 5 star hotel.

Helpful?
Thank Amita D

Travellers are raving about these Nairobi hotels

Level Contributor
4 reviews
3 hotel reviews
Reviewed 4 days ago NEW via mobile

Checked into the hotel on 19th November for a weekend getaway.The reception was warm despite the fact that it was a busy night. The room furnishing is quite old and the bathroom has a bathtub without the option of a shower cubicle and you've to climb on the tub if you don't want to use the tub. This was a... More 

Helpful?
Thank monica m
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear monica m, Thank you for taking the time to share your experience about your recent stay with us on Trip Advisor. It was a great pleasure hosting you. I am concerned to note that the condition of bathroom facilities fell short of your expectations. I make a sincere apology for the discomfort. We are working on a plan to... More 

Level Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago

The warmth and professionalism of the staff are constants for this hotel. Located on a major highway, it's a convenient place to stay. The menu offers a wide variety of signature delicious meals and room service is excellent.

Helpful?
Thank David W
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear David W, I am so pleased to receive your fantastic review regarding your stay. It was a great joy hosting you. It is rewarding to hear that you loved our colleagues’ kindness and proficiency. Your positive remarks about our delightful and diverse breakfast are most appreciated. Your kind words are a truly encouraging. Thank you for taking the time... More 

Arlington, Virginia
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

I stayed at the Intercontinental for 3 nights - spread out at the beginning and end of a trip. Everything was great the first night. However, upon my return the internet was out. And after I had no internet for 4 days, I was really looking forward to catching up. Thankfully, the internet was restored by the morning and the... More 

Helpful?
Thank MonaB1980
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear MonaB1980, Thank you for taking the time to review our hotel and share comprehensively your stay experience with us. It was a great pleasure hosting you. I am delighted you enjoyed your stay and found our colleagues’ service exceptional. I am also happy to know that our breakfast was most outstanding. Thank you for your kind remarks. Conversely, I... More 

Nairobi, Kenya
Level Contributor
69 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago via mobile

I really like this hotel. I feel at home as soon as I enter. Everybody is friendly from security to drivers, to front desk to servers and to chefs. One chef Billington impressed me by his stature...Billington, fit and well built, amidst all that good food. This time I did not stay in the hotel all the 11 members of... More 

Helpful?
Thank 246ruth
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear 246ruth, Thank you for taking the time to review our hotel and share comprehensively your stay experience with us. It was a great pleasure hosting you. I am delighted you enjoyed your stay and found our colleagues exceptional. I am also happy to know that our food quality was most outstanding. At InterContinental Nairobi, we always strive to meet... More 

Peterborough, Canada
Level Contributor
128 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 2 weeks ago

Proximity to the airport and easy access to roads out of the city make the Intercontinental a good choice to start a safari tour of Kenya. Security is top notch and all the staff are friendly and pleasant. Guest rooms are spacious and well appointed and the breakfast buffet was wonderful. We were greeted warmly by everyone and service was... More 

Helpful?
Thank Nancy C
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Nancy C, Thank you for taking the time to share your stay experience with us. It was a great pleasure hosting you. I am glad to receive your comprehensive feedback on your stay. Your kind words on our colleagues’ warm reception, room facilities and level of security in the hotel are very much appreciated. It gives us joy to... More 

Melbourne, Australia
Level Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 2 weeks ago

We stayed for 2 nights in the hotel with club facility. We had breakfast, afternoons tea and happy hour in the club. The staff from reception to clearing, all good. It is located CBD, near a Catholic Church, government house, city hall and local market.

Helpful?
Thank gigil38
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear gigil38, Thank you very much for taking the time give us feedback on your recent stay. It was a great pleasure hosting you. It is rewarding to hear that you enjoyed our delightful F&B offerings at the Club Lounge. I am happy to note that you found our colleagues’ service culture professional. Thank you for speaking well of the... More 

Toronto, Canada
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 weeks ago

The hotel itself including the rooms is quite tired looking. It needs a significant amount of renovations done to it for it to look like most Intercontinental hotels I have stayed in. The service however is outstanding. The staff are friendly and helpful and there's great security. The hotel serves a delicious breakfast which is a huge plus. Hopefully the... More 

Helpful?
Thank Jemma C
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Jemma C, Thank you for taking the time to share your stay experience with us. It was our great joy hosting you. It is rewarding to hear that you found our colleagues welcoming and supportive. I appreciate your positive comments about delightful breakfast. Our supreme goal is to ensure that our guests enjoy relaxing in a tranquil safe hotel... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $210 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Travelocity, Agoda, Odigeo and IHG so you can book your InterContinental Nairobi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#19 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Nairobi staff and other travellers.
11 questions
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Questions? Get answers from InterContinental Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quiet rooms away from casino!”
 of 5 bubbles MonaB1980, 27 Nov 2016 | Read review
“Outstanding Service Just ask if any assistant required”
 of 5 bubbles magam123, 22 Oct 2016 | Read review
“Get one to the right side of the hotel, the higher numbers on each floor.”
 of 5 bubbles 329willardt, 19 Oct 2016 | Read review
“any room located on higher floors”
 of 5 bubbles Fredito67, 23 Sep 2016 | Read review
“Request for rooms on higher floors to avoid town noise during the day. Deluxe rooms offer better comfort.”
 of 5 bubbles 321abdallahj, 19 Sep 2016 | Read review
5 of 5
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