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InterContinental Nairobi

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InterContinental Nairobi
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898 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Nairobi
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Showing 814: English reviews
Cape Town Central, South Africa
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 November 2014 via mobile

The security levels are excellent. Unfortunately my experience on checking in was not very good. Unfriendly staff at check in but that may be an exception rather than the rule. The gym really needs new and more equipment. The food left a lot to be desired- bland, banal, the same 'African' dishes for a business week!! It's greatest asset is... More 

Helpful?
Thank Justrutz
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Justrutz, Thank you for taking time to write your review regarding your recent stay. I am happy to know that you enjoyed a secure environment while in the hotel. Your great comments about the location of our hotel are very much appreciated. I am disappointed by the service experience at the time of your check-in. This incident is regrettable.... More 

Nairobi, Kenya
Level Contributor
54 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 November 2014 via mobile

Had dinner at the Indian restaurant. The staff members were really helpful and great. The food was great and I was amazed at the fare pricing of a bottle of wine. If you have a membership card you get good discounts.

Helpful?
Thank Reubenkimani
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Reubenkimani, I am so pleased to receive your wonderful review. Thank you for highlighting the supportive approach of our colleagues. I am so pleased with your compliments on our F&B offering. Did you find time to sample our delightful barbeque at Makuti Bar? Thank you for giving us an opportunity to serve you and look forward to your next... More 

Level Contributor
56 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 November 2014

Ave been staying in this hotel for quite some time now, but I can say now that need to improve .. Wifi goes on and off.. Bathroom showers and shower curtains are aged , shower curtains have turned from white tbrown.. food and drink no issue plenty to go around, Sunday brunch still the best. Security is still the ver... More 

Helpful?
1 Thank Dax C
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Dax C, Thank you for your feedback on your stay. I am happy with your compliments on our secure hotel environment. It gives me joy to know that our F&B offering has been delightful to you. I am thankful for choosing to stay with us over time and for the opportunity you have given us to improve on our... More 

Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 November 2014 via mobile

Located in CBD. close to all shopping area and night life. great casino. superb garden restaurant. Rocking safari club bar. Rooms spacious clean overlooking the govt departments. Security at its best. staff amazingly always smiling and greeting. Puts a feather in the cap of the hotel guest.

Helpful?
Thank Rajbshahani
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Rajbshahani, Thank you for your most fantastic review. I am happy to know that you had an excellent stay. Thank you for making our hotel your great home away from home. Your wonderful comments are very much appreciated. I will be delighted to welcome you back in future. Kind regards, Dieter Franke General Manager More 

Ceres, California, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 October 2014 via mobile

My arrival and customs processing was swift. Upon exit front the aitport, After 22 hours of flying, I was met immediately by my hotel arranged driver and a hotel host who promptly checked me into my room, keys and all, curbside. A rather long traffic filled ride to the hotel was made comfortable in the Mercedes, and the driver communicated... More 

Helpful?
1 Thank Lloyd G
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Lloyd G, I am so pleased to receive your wonderful feedback regarding your stay. I am glad to note that you received a warm reception. Thank you for your great comments on the comfort of your room. At InterContinental Nairobi, we strive to meet and exceed guest expectation – it is great to know that we seem to be... More 

Kuala Lumpur, Malaysia
Level Contributor
142 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 24 October 2014

The reason for choosing this hotel was its proximity to the Conference and Exhibition Centre: a 3 minute walk away. It is a busy Hotel. If you try to understand the pressure the staff are subjected to, give them the due respect and courtesies, speak to them in proper English then your rewards will be multi-folds. They know you are... More 

Helpful?
Thank Esham S
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear jemapohexplorer, Thank you for giving us the comprehensive feedback on your stay. I am glad that you have given us an opportunity to improve on our services. I am so pleased to receive great comments on the location of our hotel, ideal for accommodation from the venue of the Exhibition. I am grateful for highlighting the condition of your... More 

Beijing, China
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 October 2014

Great location. A little bit old though. TV was like in the 1980's. Food was fine. Safety was guaranteed. Good enough for someone like me who spent only one night in Nairobi and head directly to Masaai Mara National Park. ;)

Helpful?
Thank Claire Tiantian C
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Claire Tiantian C, Thank you for taking time to give us feedback on your stay. I am pleased to know that you were able to relax in a safe environment while in the hotel. I appreciate your feedback on our facilities. We are working on an upgrade and hope that we will be able to embark on these enhancements... More 

Nairobi, Kenya
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 October 2014

I attended a workshop at Intercontinental. Its a good hotel with great ambience. I like the lounge area for meetings over a cup of coffee. The wash rooms were disappointing! They are in dire need of maintenance. Loose toilet seats. Really disappointing for an Intercontinental hotel! Another big problem is lack of parking. The hotel seems to have rented out... More 

Helpful?
Thank Wamukhula
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Wamukhula, I am pleased to receive your feedback on your recent stay. I appreciate your comments on various areas and thank you for giving us an opportunity to improve on our services. I have shared your valued feedback on upgrade of our facilities with relevant colleagues for action. I hope that we will embark on planned enhancements soon, in... More 

Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 21 October 2014

I stayed here for 5 nights attending two large conferences back-to-back. This hotel, in the center of Nairobi, handled large conferences without a misstep. Everything worked and the space was good for a conference of more than 100 people. Staff was experienced and very friendly and security was adequate. Food was nothing remarkable but perfectly fine. The in-house Indian restaurant... More 

Helpful?
Thank Amcphail2
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Amcphail2, I am pleased to receive your wonderful review. I am happy to know that you found our colleagues exceptional. At InterContinental Nairobi, we strive to meet and exceed guest expectations - it is great to know that we seem to be heading in the right direction. I am delighted to know that you were able to relax in... More 

Perth, Australia
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 20 October 2014 via mobile

Reasonably priced, good facilities, very central location and a good choice of in house dining (although some more local food options would be preferable over Indian). Have stayed here a few times and usually it's a good experience - staff are always helpful and friendly, although the Concierge misled us a little on selling us a day tour out to... More 

Helpful?
Thank Aussie-in-the-desert
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Aussie-in-the-desert, Thank you for your most compressive feedback on your stay. I am particularly happy to know that our colleagues were welcoming and supportive. I appreciate your commentary on the location of the hotel and F&B offering. Did you find time to sample our delightful Kenyan Barbeque at Makuti Bar? We are working on a plan to upgrade our... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $213 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#21 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Nairobi staff and other travellers.
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Questions? Get answers from InterContinental Nairobi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quiet rooms away from casino!”
 of 5 bubbles MonaB1980, 27 Nov 2016 | Read review
“Outstanding Service Just ask if any assistant required”
 of 5 bubbles magam123, 22 Oct 2016 | Read review
“Get one to the right side of the hotel, the higher numbers on each floor.”
 of 5 bubbles 329willardt, 19 Oct 2016 | Read review
“any room located on higher floors”
 of 5 bubbles Fredito67, 23 Sep 2016 | Read review
“Request for rooms on higher floors to avoid town noise during the day. Deluxe rooms offer better comfort.”
 of 5 bubbles 321abdallahj, 19 Sep 2016 | Read review
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