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InterContinental Nairobi

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InterContinental Nairobi
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901 Reviews from our TripAdvisor Community

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Showing 817: English reviews
Reviewed 30 August 2014 via mobile

No shower caps, quality of the bath products was very poor ! electronics in the room were very poor quality! Size of the rooms also is small! Not happy and it doesn't feel intercontinental has kept their standards while planning this hotel! It's seems like a regular 3 star stop over hotel! Very ordinary!

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Helpful?
Thank KanikaDewani66
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear KanikaDewani66, Thank you for your comments about your experience during your recent stay with us. It is through your valued feedback that we can consistently improve on our services. We have noted your comments on the amenities and the electronics. We are in process to upgrade our product and you should be able to see vast improvements in the...

Mumbai (Bombay), India
Reviewed 27 August 2014

Very central hotel. Good to stop over on way to safari's. Friendly staff clean nicely maintained property. Have been going there regularly since the last 7 years. Very good family hotel. Breakfast was nice and early too.

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Helpful?
Thank Nariaban
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Nariaban, Thank you very much for your wonderful review about your recent experience in our hotel and particularly, for having chosen to stay with us during your past visits. We are pleased to note that the location of our hotel was a perfect stop while on safari. We are happy that you loved the quality of breakfast and found...

Reviewed 27 August 2014 via mobile

The fact that I have one more night here and feel the need to write this now is not a good sign. I am aggravated. It was a promising start when I checked in, easily becoming a priority member (instant free internet) & submitting my frequent flyer card with ease to gain miles. Walking into the room, I was taken...

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Helpful?
1Thank Nyamisa
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Nyamisa, It is a pleasure to have hosted you and we thank you for taking the time to provide us with feedback on your stay. We regret that your stay was inconvenienced in various ways and we sincerely make an apology for the dissatisfaction. We are grateful for the opportunity you have given us to continuously improve on our...

Kenya
Reviewed 26 August 2014

Wow, these boys know how to charge! Two coffees for 800 shillings! It's a convenient town centre hotel but priceeeey! That's almost $5 each more than the average daily wage I reckon! I had others today at an equally convenient hotel and it was almost half the price. Really guys, don't rip off your customers.

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Helpful?
Thank Andy W
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Andy W, Thank you for your feedback on our services during your recent visit to our hotel. Apologize if the quality of our product did not meet value for your money. We aspire to offer you superior service all the way through your visits. We hope that you will be able to give us another chance to be of...

louisville,colorado
Reviewed 22 August 2014 via mobile

Stayed for three nights and felt very secure. Staff was very nice. Bar area gets really busy with high end locals. It takes forever to get food once ordered. The breakfast had a good variety to choose from. Rooms are very dated with mold on the bathroom ceilings.

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Helpful?
1Thank ljc65
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear ijc65, It was a pleasure to have hosted you and we thank you for taking time to provide us with feedback on your stay. It is through your valued feedback that we target problem areas and continuously work on improvement. We are grateful that you felt safe in our hotel and are particularly appreciative of your remarks about of...

Washington DC, District of Columbia
Reviewed 22 August 2014

Internet was consistent and my room was comfortable, clean and large. I recommend a room high enough to see into the park. Hotel has nice outside bar with big screen during world cup for soccer. The spa is nice as was the service in general. There are ironing boards in the room, which was a plus for the business traveler....

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Helpful?
Thank EcoAgTraveler
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear EcoAgTraveler, Thank you very much for taking time to share your experience with us. We are overjoyed to learn that you had a fantastic stay. We are particularly happy that our facilities, both in your room, outdoors and internet service met your expectation. We desire to consistently exceed your exceptions and making your stay memorable. We look forward welcoming...

Dubai, United Arab Emirates
Reviewed 20 August 2014

The rooms are great, close to the CBD area..just love the breakfast as its variety of selection and have something for everyone. The staff are great and helpful always ready to assist, the Bar outside near the pool is nice and cool place to have dinner. But mosquitoes sometimes can keep you away from enjoying the outdoor.

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Helpful?
Thank SABY M
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear SABY M, We are pleased to receive your review on your recent stay. We are particularly happy to note that your entire stay was delightful. We thank you for choosing to stay with us and look forward to an opportunity of welcoming you back. Kind regards, Dieter Franke General Manager

Rancho Murieta, California
Reviewed 19 August 2014

Our group of four had two rooms for two nights each prior to our visit to Masai Mara Reserve and then again as a "day use" rooms prior to our late night departure from Nairobi. Staff was always cordial AND EXTREMELY HELPFUL. Breakfast buffet was fresh, hot, and contained a variety of selections. Did not try lunch, but room service...

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Helpful?
Thank KeithM6432
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear KeithM6432, We are glad to receive your feedback regarding your recent stay and hope that you had a terrific time in Maasai Mara! Thank you for the great comments about our staff, the quality of food served at breakfast and Room Service as well as your comfortable room. It is our goal to make certain that you have a...

Middlebury, Vermont
Reviewed 16 August 2014

We stayed here twice recently, both times for two nights, at the beginning and end of our safari. We stayed once in the fancier rooms and once in the regular rooms. The upgraded rooms are indeed more nicely decorated than the regular rooms, but both were comfortable and quiet with high quality linens, sheets and mattresses. The second stay we...

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Helpful?
1Thank Bikers_Mom
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Bikers_Mom, Thank you for your wonderful comments about your experience during your recent stay with us. We are happy that you had time to sample our Indian Cuisine at the “Bhandini Restaurant” as well as great food served at the Terrace and Makuti. It is great to learn that our people, throughout the hotel, including the Security team, gave...

Loughborough, United Kingdom
Reviewed 11 August 2014

Stopped here overnight on the way to Tanzania and was disappointed, the rooms and hotel could do with updating. Breakfast for a intercontinental hotel was so,so and the service was poor. Hope it improves as I'm due to stop here again on my return to Tanzania in August.

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Helpful?
Thank colin8358
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear colin8358, Thank you for your review. We truly appreciate your valued feedback, since this is one of the most efficient ways for us to constantly improve our services. We appreciate your concerns on the condition of room, quality of breakfast and level of our service. We sincerely apologize for the inconvenience caused to you. We are working on these...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $212 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#20 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Nairobi staff and other travellers.
11 questions
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Questions? Get answers from InterContinental Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quiet rooms away from casino!”
 of 5 bubbles MonaB1980, 27 Nov 2016 | Read review
“Outstanding Service Just ask if any assistant required”
 of 5 bubbles magam123, 22 Oct 2016 | Read review
“Get one to the right side of the hotel, the higher numbers on each floor.”
 of 5 bubbles 329willardt, 19 Oct 2016 | Read review
“any room located on higher floors”
 of 5 bubbles Fredito67, 23 Sep 2016 | Read review
“Request for rooms on higher floors to avoid town noise during the day. Deluxe rooms offer better comfort.”
 of 5 bubbles 321abdallahj, 19 Sep 2016 | Read review
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