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InterContinental Nairobi

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InterContinental Nairobi
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940 Reviews from our TripAdvisor Community

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Showing 853: English reviews
Reviewed 6 September 2014

The hotel pretty much big with varieties of shop .. Me and my family stayed in this hotel only for one day .... The shops were mostly closed ... The behaviour of towards us was bravo ..... The guards at entrance of the lobby were very friendly ... Great GUYZ ! Thank you

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Helpful?
Thank Aisha I
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Aisha I, Thank you for taking the time to write your review on Tripadvisor. Thank you for commending the efforts of our friendly, professional and attentive staff; it is always our main priority to provide our guests with a memorable experience. Thank you once again and we look forward to welcoming you back very soon. Best Regards, Dieter Franke...

Reviewed 5 September 2014 via mobile

Stayed for 2 nights with work. The hotel itself looks dated but the service of the staff makes up for the lack of modernity. A special thanks to the staff serving us around the pool. Very helpful and attentive. Wouldn't call it a 5 star anymore but close.

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Helpful?
Thank Maddric
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Maddric Thank you for taking the time to write your review. I am pleased to know that you had a pleasant stay with us. I have shared your comments with the pool staff. They have appreciated your kind words. I look forward to welcoming you back soon so you can experience your new beach facilities. Best regards Dieter Franke...

kenya
Reviewed 5 September 2014

Great central location and security. Most welcoming staff and excellent choice of restaurants. Try the Sunday brunch - probably the best in town. Very good sleep quality followed by a great breakfast. For added comfort book a Club Floor room and enjoy the hospitality lounge with an excellent service team.

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Helpful?
Thank eveisa
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear eveisa, Thank you for your kind words and for taking the time to write your review. I am delighted you enjoyed your stay with us. It is our aim to offer all our guests a memorable and relaxing experience. I thank you once again and look forward to welcoming you back to InterContinental Nairobi. Best regards Dieter Franke General...

Culver City, California
Reviewed 4 September 2014

Happy with this international chain hotel. I stayed only one night before my 3 weeks safari but left my luggage for 3 weeks. This hotel meets the expectations of an international guest at various levels. Since the Nairobi's chaotic traffic is legendary, reaching this hotel from the airport is not so painful. The room's quality and comfort is what you...

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Helpful?
Thank ESilver
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear ESilver, Thank you for taking the time to write your review on Tripadvisor. I am so pleased to hear of your enjoyable stay and I thank you for highlighting our great breakfast, welcoming staff and great security. Thank you for commending the efforts of our friendly, professional and attentive staff; it is always our main priority to provide our...

Kampala, Uganda
Reviewed 1 September 2014

I was in Nairobi late August and had plan changes abruptly, so walked into the hotel without a reservation, not only did I find a room but found one in the "new" wing. I was not in a hurry to settle in so decided and succeeded negotiating the room rate a few $ down! Excellent check-in staff, dedicated room attendant...

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Helpful?
Thank kintu z
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear kintu z, Thank you for your kind words and for taking the time to write your review on TripAdvisor. I wish to thank you for your understanding and I am happy that your enjoyed your stay with us. I have shared your review with the team. They are grateful for your kind comments. We at InterContinental Nairobi always aim...

Karachi, Pakistan
Reviewed 30 August 2014 via mobile

Good experience. Room was facing the back of hotel that was a filthy look. Poolside was not properly cleaned. WiFi was slow and very expensive.bathroom requires refurbishing. Lifts are very old and required to be replaced. Out look is gud church side is better than the other one. The open area TV screen is not clear. Food is gud. Not...

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Helpful?
Thank Iftikharahmed
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Iftikharahmed, Thank you for taking time to share feedback regarding your recent stay with us. We are grateful for giving us an opportunity to improve on various areas of service. This is valuable to us. It is a pleasure to learn that you loved the quality of our food and ambiance of the hotel. We hope that in your...

Reviewed 30 August 2014 via mobile

No shower caps, quality of the bath products was very poor ! electronics in the room were very poor quality! Size of the rooms also is small! Not happy and it doesn't feel intercontinental has kept their standards while planning this hotel! It's seems like a regular 3 star stop over hotel! Very ordinary!

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Helpful?
Thank KanikaDewani66
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear KanikaDewani66, Thank you for your comments about your experience during your recent stay with us. It is through your valued feedback that we can consistently improve on our services. We have noted your comments on the amenities and the electronics. We are in process to upgrade our product and you should be able to see vast improvements in the...

Mumbai (Bombay), India
Reviewed 27 August 2014

Very central hotel. Good to stop over on way to safari's. Friendly staff clean nicely maintained property. Have been going there regularly since the last 7 years. Very good family hotel. Breakfast was nice and early too.

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Helpful?
Thank Nariaban
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Nariaban, Thank you very much for your wonderful review about your recent experience in our hotel and particularly, for having chosen to stay with us during your past visits. We are pleased to note that the location of our hotel was a perfect stop while on safari. We are happy that you loved the quality of breakfast and found...

Reviewed 27 August 2014 via mobile

The fact that I have one more night here and feel the need to write this now is not a good sign. I am aggravated. It was a promising start when I checked in, easily becoming a priority member (instant free internet) & submitting my frequent flyer card with ease to gain miles. Walking into the room, I was taken...

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Helpful?
1Thank Nyamisa
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Nyamisa, It is a pleasure to have hosted you and we thank you for taking the time to provide us with feedback on your stay. We regret that your stay was inconvenienced in various ways and we sincerely make an apology for the dissatisfaction. We are grateful for the opportunity you have given us to continuously improve on our...

Kenya
Reviewed 26 August 2014

Wow, these boys know how to charge! Two coffees for 800 shillings! It's a convenient town centre hotel but priceeeey! That's almost $5 each more than the average daily wage I reckon! I had others today at an equally convenient hotel and it was almost half the price. Really guys, don't rip off your customers.

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Helpful?
Thank Andy W
Dieter_Franke, General Manager at InterContinental Nairobi, responded to this review

Dear Andy W, Thank you for your feedback on our services during your recent visit to our hotel. Apologize if the quality of our product did not meet value for your money. We aspire to offer you superior service all the way through your visits. We hope that you will be able to give us another chance to be of...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
A haven in the city, this Nairobi hotel is ideally located for business, next to the Parliament building,walking distance to Kenyatta International Convention Centre and the government hub.This hotel is the ideal choice for discerning business travelers boasting an award winning Indian restaurant - Bhandini, a dine by the pool restaurant, coffee shop and bars.Explore attractions close to our hotel whether it is handmade African artifacts at Maasai market or the beautiful Nairobi National Park. ... more   less 

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $207 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#21 Business Hotel in Nairobi
#21 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Nairobi staff and other travellers.
12 questions
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Questions? Get answers from InterContinental Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose the rooms facing the poolside for pleasant views”
 of 5 bubbles ganeshbhandari2011, 24 Mar 2017 | Read review
“Ask for a room away from the lift shafts”
 of 5 bubbles BRYANP541, 29 Jan 2017 | Read review
“Certain floors are refurbished recently. So may be ask for rooms in one of those floors.”
 of 5 bubbles GodwinT3, 14 Jan 2017 | Read review
“quiet rooms away from casino!”
 of 5 bubbles MonaB1980, 27 Nov 2016 | Read review
“Outstanding Service Just ask if any assistant required”
 of 5 bubbles magam123, 22 Oct 2016 | Read review
5 of 5