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Hilton Nairobi

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Hilton Nairobi
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1,125 Reviews from our TripAdvisor Community

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Showing 986: English reviews
Cabins, West Virginia
Reviewed today NEWvia mobile

I was greeted at the front desk warmly by Henry who offered an upgrade to the Executive Level which gives access to the Executive Lounge. This is the perfect place for meeting clients. The view from the 14th floor is spectacular. Henry surprised me on arrival with a beautiful fruit basket with mangoes, bananas, apples, oranges, strawberries, and passion fruit....

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Helpful?
Thank NorthForkMtnInn
Reviewed yesterday NEW

The Good: - The staff are very friendly and helpful. Everyone from the doormen/bellhops to Front Desk were more than happy to help us. - The lobby is quite nice and conjured up images of what Nairobi may have looked like during peak-colonialism - The security was always A+ and although at first was very disarming, we came to appreciate...

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Thank ecobeeWill
Reviewed 1 week ago via mobile

Our workshop was taken to a whole new level by the team here. With nice, airy halls with best support services, there is no match for this hotel. And the meals....so good I had to look for the chef and give my compliments!!

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Helpful?
Thank CRISPUS W
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Greetings from Hilton Nairobi and thank you for choosing to stay with us. We are glad to note thay you were very satisfied with your overall experience and truly appreciate your compliments to our team members hospitality, support and dedication to ensure that your conference activities were a success. Am also happy to see that the conference facilities...

Dubai, United Arab Emirates
Reviewed 3 weeks ago

We are travelling quite a bit and usually stay within one of the Hilton hotels. This was hands down the best hotel we ever stayed in. The hotel has a very charming character and lovely spacious rooms. However, what made it so special are the employees. From the security guys at the entrance, to the reception staff to the f&b...

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Helpful?
Thank speedy_pants
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It is great to read that you had a an excellent stay with us here at Hilton Nairobi and we are glad that you were satisfied with your overall experience. Thank you for applauding the great customer service and hospitality accorded to you by our team members across the department. Their friendliness and smiles made it truly a...

Hayesville, North Carolina
Reviewed 4 weeks ago

I stayed 4 nights 11/21-11/25/2016. The best thing about this hotel was the staff, they were always polite, pleasant and professional. I would like to especially compliment Mr. John Baraza for his assistance both prior to my arrival and during my stay and the young woman in the lobby coffee shop for being so pleasant and accommodating. (I am sorry...

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Helpful?
1Thank Jo E
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your review about your recent stay at Hilton Nairobi. We sincerely appreciate your compliments about the great hospitality accorded to you by our team member, with a special mention to John for his outstanding service. Rest assured, we will reward him, through our internal programme that recognizes our team members who display such...

BANGALORE
Reviewed 4 weeks ago

Rooms were very small size. Meant for Business stay, with little passion for luxury, Old rooms needing frequent maintanance including A/C , Hot water in the Bath etc, They were not serious about our feedback on A/C , may be they knew that it could not be fixed, Breakfast was moderate , could be much better for Hilton brand.

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Helpful?
Thank YAJNA
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your feedback about your recent stay at Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We note your concern on the facilities outlook, especially AC and bathroom facilites; Although we concur that our facilities may at times show signs of wear,...

Reviewed 4 weeks ago

We stayed here after a safari for a few hours to wash up, get something to eat and then go catch a flight back to the USA (via London) later that evening. After staying at a few five star resorts and hotels in Kenya during the proceeding two weeks, I can honestly say that this place has the best shower...

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Helpful?
Thank Travis S
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your stay with us at the Hilton Nairobi. We are glad that you were satisfied with your overall experience, and we appreciate your compliments about good facilities and shuttle service. We do take great pride in ensuring that our guests’ have the best experience of their travel. Our esteemed Guest, your...

Apex, North Carolina
Reviewed 11 December 2016

Stayed here severally times before and customer service is always great at this Hilton. Good value for money indeed. Very friendly and helpful staff. The food is also very good! Will definitely come back again.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank beatricem462
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, On behalf of our entire Hilton Nairobi team, we would like to extend you a warm greetings from Nairobi. We truly value your loyalty and we are glad to note that you enjoy staying with us. We appreciate your comment about our consistent customer care and great hospitality offered by our team. We are also delighted to read...

Reviewed 7 December 2016 via mobile

Booking done via British airways package 6 months in advanced, called few days prior to arrival date room confirmed, but on arrival date rooms had been sold out, had to move to a twin bed, which was uncomfortable since am a big guy. Almost slipped and fell because the AC was licking. Bad experience next morning being discriminated upon, to...

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Helpful?
Thank Emmy K
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It is a pleasure for us having you as our guest at the Hilton Nairobi. We thank you and appreciate your feedback about your recent stay with us. Unfortunately we have not been able to fully meet your expectation as you indicated in the review. Please accept my sincere apologies for the inconvenience experienced; We are carrying out...

Mombasa, Kenya
Reviewed 6 December 2016

Hilton Nairobi is a nice place to stay though limited in the number of natural outdoor activities. Other hotels in the wild though rated slightly lower in rank seems to provide more fun and engagement probably due to the fact that they are still building on a name and brand. i contrast, Hilton seems to have achieved their status and...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank J7385EXjamesm
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Nairobi and for taking the time to write to us. We greatly appreciate comments made by our guests and constantly strive to achieve the highest quality standards. Rest assured our Executive team is currently looking into you comment following your experience. Rest assured your feedback will be...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: $160 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Agoda and Hilton EMEA so you can book your Hilton Nairobi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#15 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Nairobi staff and other travellers.
9 questions
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Questions? Get answers from Hilton Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the hotel...”
 of 5 bubbles Pankaj50, 21 Nov 2016 | Read review
“Higher floors have a better city view.”
 of 5 bubbles valdisa2015, 19 Oct 2016 | Read review
“Quiet rooms are to be found on higher floors”
 of 5 bubbles Disco_Submarine, 10 Oct 2016 | Read review
“Ask for top floor or the rooms by the poolside.”
 of 5 bubbles kofis262, 4 Oct 2016 | Read review
“Rooms on the far left and far right sides offer good view of the city center activities”
 of 5 bubbles ChristianMedupin, 29 Sep 2016 | Read review
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