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Hilton Nairobi

TravelocityUS$107*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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Hilton Nairobi
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1,176 Reviews from our TripAdvisor Community

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Showing 1,032: English reviews
Santa Fe, New Mexico
Reviewed 18 September 2015

The room was nice and comfortable. The location is great. The restaurant is good and the prices are very fair. The pool is clean and has a nice setting. It is a busy area but centrally located. Try to get a room higher than the third floor.

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Helpful?
Thank Robert A
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and helpfulness of our team members to your liking. We however note that in some areas we have not been able to fully meet your expectation, we continually do our very best to ensure our guest satisfaction. Rest...

Kampala, Uganda
Reviewed 16 September 2015

for all the times i have been at Hilton, one thing has been a constant, its a very quiet place despite its vicinity in East Africa's largest city. It has an excellent ambiance and the service is very good, you really feel like you are cared for.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Kenneth K
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest Thank you very much for your candid review of your recent stay with us here at Hilton Nairobi. We are glad to note that you were very satisfied with your overall experience. We sincerely appreciate to read that you felt cared for and enjoyed our great hospitality. Thank you for your compliments that you like the ambience and...

Worms, Germany
Reviewed 9 September 2015 via mobile

Robert and Ian are the key security guards who exercise patient and intelligent control over guests security on entry to the roped off area to the entrance of the Hotel, where additional measures insure the guests security for a pleasant stay. The prices in Nairobi are (what they are) amazing and frankly well overpriced but at the Hilton you are...

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Helpful?
1Thank Stephen T
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your candid review of your recent stay at Hilton Nairobi, It was a pleasure for us having you as our guest. We sincerely appreciate you excellent compliments about the security measures we have put in place, and we are indeed happy you felt secure. Thank you for mentioning our security team members, Robert...

Natal, RN
Reviewed 6 September 2015 via mobile

This hotel in Nairobi has a very good location. Staff are very well trained and efforced. Very good rooms, restaurant and gym. The breakfast is diversified and wonderful. A great hotel for different moments!

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Helpful?
1Thank Ranieri S
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest Thank you for your kind words and the time you took to share them with us. It is great to hear, that you have enjoyed every moment of your stay. We already shared your comments with the team and management. We look forward to welcoming you back to the Hilton Nairobi in the not too distant future. At...

Romagne, France
Reviewed 6 September 2015 via mobile

OK, so it takes half a lifetime to get through the traffic from the airport to the city centre but it is somehow refreshing to come across security guards who actually know what they are doing when one arrives at the Hilton. And so, to reception. What a delightful welcome for the weary traveller! I agree with room tips that...

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Helpful?
Thank Ian D
martin v, General Manager at Hilton Nairobi, responded to this review

Dear guest, It was a pleasure for us having you as our guest, and thank you for choosing to stay at the Hilton Nairobi. We are glad to note that you were very satisfied with your overall experience and sincerely appreciate you excellent compliments about our housekeeping and the in-room facilities. I am sincerely sorry that you experienced heavy traffic...

Khartoum
Reviewed 5 September 2015

I found Hilton Nairobi as a friendly comfortable hotel to stay in. Very safe, friendly environment and great value for money. We use other facilities of the Hotel too mainly the training and conference hall. They are vey good. Services there are also excellent and they attend to your own need and requirements doing official events.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Hanan A
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest Your comment and loyalty is well appreciated. Thank you for sharing your experience about your recent stay with us at Hilton Nairobi. We are delighted to read your compliment about the friendliness of our team members, security and facilities. Thank you for this great feedback, as it is comments such as yours that make all efforts, at the...

Reviewed 4 September 2015 via mobile

Needed somewhere to crash the night in between flights from Nairobi Kenyatta and Wilson airfield. Arranged pickup from airport when booking, friendly, smart guy waiting there for us. Good security outside hotel which was reassuring. Decent room, perfect for what we needed, clean, comp wifi & breakfast. Outdoor pool, which we didn't have time to use, but looked great. Slightly...

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Helpful?
Thank Ady O
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us having you as our guest at the Hilton Nairobi, and thank you very much for your positive feedback. We are delighted to hear that you enjoyed every moment of your short stay with us and truly appreciate your compliments about our housekeeping, breakfast offerings and security within the hotel. We are glad...

Lisbon, Portugal
Reviewed 4 September 2015 via mobile

After booking the hotel I read some reviews that reduced significantly my expectations. That's probably why I was surprised on how nice my stay there was. From the moment you are welcomed you realize how friendly and efficient is the service you get at this Hilton. Room was a bit outdated with the bathroom needing refurbishment the most. The size...

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Helpful?
Thank Mateus V
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It is great to see that you had a pleasant stay with us and thank you for acknowledging our service. We sincerely appreciate your comments regarding our team members customer service and facilities. I am glad to say, our team takes hospitality very serious to provide quality that not only meets but exceeds expectations. We further note your...

Lusaka, Zambia
Reviewed 3 September 2015

The Hilton Hotel is situated in the middle of the bustling business district of Nairobi city, the hub of business in Eastern and Central Africa. Although the surroundings are full of both human and vehicle traffic, immediately one enters the Hotel lobby the silence and the tranquility is overwhelming. The welcome is overwhelming from the door to the reception. The...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Frank O
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for sharing your experience about your recent stay at the Hilton Nairobi. We are glad to note that you were very satisfied with your overall experience, and sincerely appreciate your excellent compliments about our team members hospitality. I am delighted to see that housekeeping and facilities are to your liking. I am personally very happy to...

USA
Reviewed 3 September 2015 via mobile

I agree that the hotel needs updating. Carpets were old and need replacing. Ok place to stay but there are others that are better and cheaper. I personally did not care for location. Located in the middle of town, you are locked in for security (not the most comforting of situation)

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Helpful?
Thank GLEX_DFW
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It has been a pleasure hosting you at the Hilton Nairobi. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guests expectations. We regret to see that the physical outlook of our property did not meet your expectation. I am pleased...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: $173 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#16 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Nairobi staff and other travellers.
9 questions
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Questions? Get answers from Hilton Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The top most room have the best view of Nairobi”
victork2542016, 20 Apr 2017 | Read review
“Rooms are quite well furnished and comfortable.”
Nyiel, 12 Apr 2017 | Read review
“The higher the better”
IanS521, 12 Apr 2017 | Read review
“Room on the top floors to get excellent views of downtown Nairobi”
Sundncr, 28 Mar 2017 | Read review
“I advise travelers to choose room from 7th floor and above”
benjamind467, 9 Mar 2017 | Read review
5 of 5
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US$107* /night
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Prices are for 1 room, 2 adults
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