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Hilton Nairobi

Booking.comUS$98*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Hilton Nairobi
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1,176 Reviews from our TripAdvisor Community

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Showing 1,032: English reviews
Accra, Ghana
Reviewed 27 June 2015

A very good experience. Had a very satisfying experience based on the cost of the room i was made to pay for. Hope to return and recommend to other friends and colleagues. The idea that Hilton could provide top quality service for a reasonable cost was more than appealing to me.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Isaac K
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your excellent review. It was a pleasure for us having you as our guest and we are happy that you enjoyed your recent stay with us. We are delighted about the nice compliments appreciating the quality of service provided by our Team. We also thank you for your compliments regarding Hilton Nairobi being...

Frankfurt, Germany
Reviewed 25 June 2015

Review collected in partnership with Amoma.com
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Thank frankmG7033EB
martin v, General Manager at Hilton Nairobi, responded to this review

Arizona
Reviewed 18 June 2015

The quality of service is really what makes this hotel stand out. All the staff were extremely friendly and helpful and clearly took a lot of pride in doing their jobs well and in contributing to a very well run hotel. We upgraded from a standard room to a larger, more recently renovated room, and the improvement was marked. Security...

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Helpful?
Thank M N
Hyeres, France
Reviewed 12 June 2015

The Hilton is well situated in the City centre and an excellent HQ to support your business day. The staff is really helpful. The hotel cannot solve the problem of traffic in the city but should propose internet for free. The shuttle from the airport should be proposed in the reservation process.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Hub22
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It was a pleasure for us having you as our guest at the Hilton Nairobi, and thank you very much for your positive feedback. We are happy to note that you enjoyed great customer service offered by our team members. Your comment in regards to the airport transfer options is a valid one and we are currently reviewing...

Pretoria, South Africa
Reviewed 11 June 2015

Far below my expectation from a Hilton brand. Cannot believe that this hotel chain still sell internet in 2015. Hotels sell bed hours not broadband. I had a similar experience in Ethiopia and I bought a room upgrade bundle including access to teh exec lounge, wifi and superior room. The wifi was limited to tw devices, I have 3. The...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Sikhumbuzo M
London, United Kingdom
Reviewed 9 June 2015

The warmth of the staff upon arrival & throughout my stay was world class. Security was on point, location's perfect. The staff were sensitive & responded speedily to my demands. I am going back there again next month, that is now my home away from home.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Israel U
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for choosing to stay at the Hilton Nairobi. We are happy that you were very satisfied with your experience and enjoyed your stay with us, especially for mentioning our team members excellent customer service and feel of security. We take great pride in offering our guests inspiring stays, and I look forward to welcoming you back...

Reviewed 8 June 2015

Great service by a team of friendly staff. The food was also outstanding. The rooms and facilities were a little outdated however the hotel served its purpose well as it is conveniently located close to the Kenyatta International Conference Centre.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 726yanaz
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you for taking your time to review your recent stay with us. We are delighted to hear that you enjoyed our team members great customer service and friendliness and it is our pleasure to note that you were satisfied with your overall experience. Looking forward to welcome you back again in the not too distant future. At...

Gaborone, Botswana
Reviewed 7 June 2015

All round pleasant experience. Great security, great service. The light in my bathroom did not work during a power cut. Other than that I highly recommend the hotel. Thanks to Pauline, Nelson and the rest of the team. And a special thanks to the guys in the gym for always being so helpful.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Mark S
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, It was truly a pleasure to serve you. We have always taken pride in ensuring that our guests have the feeling of it being a home away from home. We are glad to note that you were satisfied with your overall experience and appreciate the fine compliments you make about our Security and excellent customer service. Thank you...

Bujumbura, Burundi
Reviewed 3 June 2015

Desire travelling to Nairobi, he experienced a warm welcome from Hilton Hotel and is proud to post and share how excellent the services were here. I would recommend every guest'n Nairo to have a stay at Hilton Hotel. I have been travelling worldwide to USA, Australia, SA, Malaysia, Indonesia, Sri Lanka, Ethiopia, Senegal, Tunisia, Cameroon, Togo, etc. having stays in...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Habonimana D
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your candid review of your recent stay with us. It has been a pleasure hosting you at the Hilton Nairobi. We sincerely appreciate your gratitude to our team members outstanding hospitality and quality customer service which provided a unique overall experience to you. We are happy with your compliments regarding Hilton Nairobi being...

Dubai, United Arab Emirates
Reviewed 3 June 2015 via mobile

The rooms tend to be quite small and look quite worn out. The view is nice but I think there are better options for this price range, most notably the Serena Hotel. The staff are polite and switched on. But the whole place looks like it could use a fresh coat of paint. And getting in and out of this...

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Helpful?
Thank fotomania
martin v, General Manager at Hilton Nairobi, responded to this review

Dear Guest, Thank you very much for your honest review of your recent stay with us at Hilton Nairobi. Your feedback is extremely valuable to us, as we constantly strive to improve our standards and service delivery to our guests. We appreciate your comments about the outlook of our facility and we are sorry and regret that this did not...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 

Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: $171 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International
Hotel Style:
#16 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Nairobi staff and other travellers.
9 questions
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Questions? Get answers from Hilton Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The top most room have the best view of Nairobi”
victork2542016, 20 Apr 2017 | Read review
“Rooms are quite well furnished and comfortable.”
Nyiel, 12 Apr 2017 | Read review
“The higher the better”
IanS521, 12 Apr 2017 | Read review
“Room on the top floors to get excellent views of downtown Nairobi”
Sundncr, 28 Mar 2017 | Read review
“I advise travelers to choose room from 7th floor and above”
benjamind467, 9 Mar 2017 | Read review
5 of 5
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US$98* /night
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Prices are for 1 room, 2 adults
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