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07/05/2017 08/05/2017
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    Nairobi Serena Hotel

    Kenyatta Avenue, Nairobi, Kenya
    Save
    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$101 US$283US$182View Deal
    US$225View Deal
    US$225View Deal
    Traveller (331)
    Room & Suite (77)
    Dining (39)
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    Overview

    • Excellent54%
    • Very good36%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    5 Star Hotel
    All hotel details
    Similar nearby hotels
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    Rooms
    May 7 May 8
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Reviewed 1 week ago via mobile

    Stayed here one night with my fiancé before going to the other Serena's, The room was okay, food is really good and our favorite place was maisha health club.. I really liked the gym very equipped and my fiancé really liked the pool.. overall nice...More

    Helpful?
    Response from SerenaHotels, General Manager at Nairobi Serena Hotel

    Thank you for taking time to share your experience. We are delighted to know that you enjoyed your short stay and that our offer and service delivery met with your satisfaction. We look forward to another opportunity to be of service to you, hopefully, in...More

    Reviewed 1 week ago via mobile

    The hotel is comfortable and centrally located with transport and other amenities at hand. The pool and spa are great and rooms come with interesting "handy extras" for travellers(ironing board and mini fridge- to name a few). I loved the mushroom soup at the restaurant...More

    Helpful?
    Response from SerenaHotels, General Manager at Nairobi Serena Hotel

    We appreciate the time taken to share your experience. Kindly note that we value every guests' feedback as this motivates us to improve. In this regard, we noted your comment on the door lock and wish to confirm that all the locks will be changed...More

    Reviewed 2 weeks ago

    A brilliant central place to stay in Nairobi for business and leisure. Management and staff are always at your service and friendly. Fine bars and restaurants for business meetings and leisure. Leisure centre and gym facilities are available to destress after a long day at...More

    Helpful?
    Response from SerenaHotels, General Manager at Nairobi Serena Hotel

    We appreciate the time taken to share your experience. Indeed, the team and I are always at the service of our guests and we get inspired to continue to improve when we receive comments such as yours. Once again thank you for choosing to stay...More

    Reviewed 2 weeks ago via mobile

    From the minute they pick you up at the Airport in a Mercedes Benz, to the time spent in this hotel, Serena make sure, no stone is left unturned to make their guest feel appreciated, I love returning to this hotel, located in a very...More

    Helpful?
    Response from SerenaHotels, General Manager at Nairobi Serena Hotel

    We appreciate the time taken to share your experience. Kindly note that every guest is important to us and we are delighted to know that you found our offer and service delivery to your satisfaction. Thank you once again for sharing your experience. We trust...More

    Reviewed 2 weeks ago

    We arrived late evening and our check in was so easy. The staff were friendly and professional. When I was shown to my room I was very surprised to see I had been given a suite. It was beautiful, there were roses on both then...More

    Helpful?
    Response from SerenaHotels, General Manager at Nairobi Serena Hotel

    We appreciate the time taken to share your experience. Kindly note that we were delighted to know that you enjoyed your stay and that our offer and service delivery met your satisfaction. We sincerely thank you for choosing to stay with us and look forward...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Shuttle Bus Service
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • US$216 - US$329 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Spa Hotel in Nairobi
    • #4 Romantic Hotel in Nairobi
    • #5 Luxury Hotel in Nairobi
    • #6 Business Hotel in Nairobi
    • #7 Family Hotel in Nairobi
    Photos
    Traveller (331)
    Room & Suite (77)
    Dining (39)
    Pool & Beach (25)
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    Questions & AnswersAsk a question
    smcrimi
    What is your email address? I need it for my evisa
    10 April 2017|
    Answer Show all 2 answers
    Response from SerenaHotels | Property representative |
    Hello, The email address is nairobi @ serena . co. ke
    0
    Votes
    Sudon
    Can you at the hotel arrange a pick-up for us (two people) at the international airport? For an arrival at about 10 PM on Christmas day what would the cost be? Are your posted room rates any higher or is there any supplement charged for staying with you at Christmastime?
    28 August 2016|
    Answer
    Response from SerenaHotels | Property representative |
    Hello Sudon, yes we do offer pick up from the airport at USD40 per card load one way. There is no supplement charged during Christmas but the rate is on Room only and subject to 18% taxes.
    0
    Votes
    munnaabr
    Hi, I would like to ask how close/far your hospital is from Aga Kahan hospital? If we need a taxi to go there, could you arrange a taxi for us every morning to the hospital and about how much do you think the taxi fee will be to the hospital? I will be coming along with someone who has knee problem and can not walk a lot or climb too much stairs, so please advise if you have elevators. Thanks a lot.
    2 August 2016|
    Answer Show all 4 answers
    Response from WhitneyKoonce | Reviewed this property |
    It's probably about a 20-30 min commute from the hotel to the hospital (all depends on traffic...). While I'm sure the hotel would be happy to arrange transport, you can also use Uber which is fast and afforable.
    1
    Vote
    Room Tips
    "Choose on the opposite side of the construction are rooms are quieter."
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    "Some rooms have a great view of the adjacent leisure park."
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    "If you are a smoker book here, great place all rounf"
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    "With a small garden."
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