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Nairobi Serena Hotel

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Traveller (372)
Room & Suite (112)
Dining (72)
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Overview
  • Excellent56%
  • Very good36%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (932)
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459
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14
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All reviewsleading hotels of the worldroom servicevery nice hotelturn down servicelong flightbreakfast buffetan oasisbusy cityrooms are comfortablegift shopsafari tripbusiness hotelmasai maramaghrebsecurityafricagym
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11 - 15 of 842 reviews
Reviewed 3 March 2018

This place is on target...a humble spirit is found in every sector. Front desk staff, security people, restaurant staff, room cleaning staff are well trained and pleasantly professional. The room amenities were surprising.More

Thank Ron R
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 22 March 2018

We thank you for taking time to share your experience following your stay. Kindly note that we are committed to ensure that every guest enjoys their stay and are grateful to know that you found our offer and service delivery to your satisfaction. We sincerely...More

Reviewed 1 March 2018

Myself, husband and friends stayed for a night before and after our safari.We have stayed many times over the years - mainly as a stopover. Without exception, the comfort, staff, food and atmosphere are without fault. Everyone is charming. We wouldn't stay anywhere else in...More

Thank Jenny S
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 22 March 2018

We thank you for taking time to share your experience following your stay. Kindly note that we are committed to ensure that every guest enjoys their stay and are grateful to know that you found our offer and service delivery to your satisfaction. We sincerely...More

Reviewed 26 February 2018 via mobile

I heart so much nice about this place and so we went here for lunch. Can’t complain about the food or the service. But I am so happy we did not decide to stay here. There are a lot of good offers for this place...More

Thank JacobHasle
Reviewed 23 February 2018

The Nairobi Serena Hotel was the first night on my safari trip and it was beautiful! Very nice room to walk into after a 13 hour flight. The staff were welcoming and gracious in every way. The food was delicious! I hope one day to...More

1  Thank Lynn D
Reviewed 5 February 2018 via mobile

Standard facilities, old building, just normal quality of rooms and facilities but the price is high class international hotel. Only location is very good. Located in down, easy to access Westlands, Upper Hill, Lavington etc.

1  Thank 석건이
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Most Booked Properties in Nairobi, Kenya
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$215 - US$303 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#9 Spa Hotel in Nairobi
#15 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$215 - US$303 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#9 Spa Hotel in Nairobi
#15 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (372)
Room & Suite (112)
Dining (72)
Pool & Beach (34)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Nate05
January 11, 2018|
AnswerShow all 2 answers
Response from PappyManson | Reviewed this property |
It’s downtown. I have no idea where the international convention center is. Check it out on google maps!
0
Votes
Ahmed F
September 17, 2017|
AnswerShow all 8 answers
Response from angeldust54 | Reviewed this property |
we only stayed for one day and night but there is other lounges and out side space and the bar you could have meetings, lovely hotel
1
Vote
joankogo84
June 15, 2017|
AnswerShow all 4 answers
Response from vivian m | Reviewed this property |
Hi Joan,question concerning job,internship,attachments can only be address by human resource management.visit the hotel website for further information or visit the hotel and talk to human resource department.trip adviser is... More
0
Votes
Room Tips
"All the rooms are simply gorgeous"
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"rooms overlooking entrance and road are noisy those overlooking the Park are better"
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"During renovation request a room as far away from the construction area....It is a bit more quiet."
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"Ask for a room overlooking the park if you like to see the big birds!"
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