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Nairobi Serena Hotel

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Traveller (372)
Room & Suite (112)
Dining (72)
Overview
  • Excellent56%
  • Very good36%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (928)
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All reviewsleading hotels of the worldroom servicevery nice hotelturn down servicelong flightbreakfast buffetan oasisbusy cityrooms are comfortablegift shopsafari tripbusiness hotelmasai maramaghrebsecurityafricagym
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331 - 335 of 839 reviews
Reviewed 8 April 2015

My Name is Tony I recently had a holiday booked with my wife and two children through WildTrek Safaris in Nairobi who arranged our complete holiday arrangements where we stayed in the Nairobi Serena and then the Serena in Masai Mara. The trip, service and...More

3  Thank loony_lun
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 5 May 2015

It is always a pleasure to host and be of service to all our guests. I am delighted that your trip was memorable and that you hope to return in the near future. I will be sure to pass on your positive comments to the...More

Reviewed 7 April 2015

Always enjoy coming back to the Nairobi Serena Hotel, staff are always friendly and polite, waiters are always smiling. Breakfast is always good, even at peak times, when the breakfast buffet was a bit thin, the management were quick to set up to the plate,...More

Thank Balloothebear
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 5 May 2015

It is always a privilege to have returning guests such as yourself stay with us. My team and I appreciate you taking the time to give us feedback on your last stay here. Your positive comments are the motivation we need in order to carry...More

Reviewed 1 April 2015

Have stayed here many times, button recent times stopped as the price went through the roof. However generally hotels in Nairobi pricey, but suddenly Serena excellent value. It is a nice hotel, service standards and the overall quality of food, fittings etc very good. You...More

1  Thank Vron O
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 5 May 2015

Allow me to take this opportunity to thank you for the numerous times you have opted to stay with us. Your business is highly appreciated. I would further like to thank you for your positive feedback. However, we regret your choice to stop booking your...More

Reviewed 29 March 2015

This hotel oozed class. Because of its location it has very heavy security, which is a fact of life. After that, though, the welcome I received was as personal and friendly as a small family run hotel. The reception is timeless and classy. The pool...More

2  Thank Neil M
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 5 May 2015

It is our great pleasure to have hosted you during your stay in Nairobi albeit short. I am glad that the room and services you experienced left a positive memory with you. As part of the Leading Hotels of the World, it is our aim...More

Reviewed 28 March 2015

I loved this hotel. First, the rooms were nice and the bed was really comfortable. Then, room service was also great with turn down service, shoe shine and details that make working from the Serena easy. Breakfast was also very good. A huge variety of...More

3  Thank andrewcrosby
Response from SerenaHotels, General Manager at Nairobi Serena HotelResponded 5 May 2015

May I take this opportunity to first and foremost thank you for choosing to stay with us while in Nairobi and secondly, for your feedback. It is always a pleasure to receive positive guest feedback as it reaffirms our efforts to exceed our guests' expectations....More

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Best Value Properties in Nairobi, Kenya
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$198 - US$321 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#9 Spa Hotel in Nairobi
#15 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$198 - US$321 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#9 Spa Hotel in Nairobi
#15 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (372)
Room & Suite (112)
Dining (72)
Pool & Beach (34)
Business Centre & Event Rooms (6)
Questions & Answers
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Nate05
11 January 2018|
AnswerShow all 2 answers
Response from PappyManson | Reviewed this property |
It’s downtown. I have no idea where the international convention center is. Check it out on google maps!
0
Votes
Ahmed F
17 September 2017|
AnswerShow all 8 answers
Response from angeldust54 | Reviewed this property |
we only stayed for one day and night but there is other lounges and out side space and the bar you could have meetings, lovely hotel
1
Vote
joankogo84
15 June 2017|
AnswerShow all 4 answers
Response from vivian m | Reviewed this property |
Hi Joan,question concerning job,internship,attachments can only be address by human resource management.visit the hotel website for further information or visit the hotel and talk to human resource department.trip adviser is... More
0
Votes
Room Tips
"All the rooms are simply gorgeous"
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"rooms overlooking entrance and road are noisy those overlooking the Park are better"
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"During renovation request a room as far away from the construction area....It is a bit more quiet."
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"Ask for a room overlooking the park if you like to see the big birds!"
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