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Nairobi Serena Hotel

Jumia TravelUS$182*
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#4 of 162 Hotels in Nairobi
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$250*
US$182*
Great Deal
US$225*
US$225*
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Nairobi Serena Hotel
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860 Reviews from our TripAdvisor Community

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Showing 777: English reviews
Sussex UK
Reviewed 18 September 2014

Have just checked out after spending a week here on business. My first time staying in the Serena in about 5 years. An older traditional hotel, excellent location and great facilities. Most importantly all the staff I encountered from the front desk to the room staff were warm, welcoming and friendly. There is no doubt this was genuine, not the...

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Helpful?
1Thank Jingo2
Kingston, Canada
Reviewed 8 September 2014

I spent 3 nights in this hotel and really loved it. My room had a large, comfortable bed and a convenient (since I arrived after 1am) mini-bar. Very clean, with good lighting. Breakfast buffet was huge and diverse, and one could choose to eat outdoors in lovely surroundings. Swam in the huge pool. One night the restaurant served "swahili buffet",...

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Thank Carol M
Maastricht, The Netherlands
Reviewed 29 August 2014

Pros: Stayed in this hotel for five nights in Nairobi and I enjoyed it. The pick up service from the airport to the reception were all nice. The check in process was impressive despite the large number of visitors they did everything to try and speed up the process. I could feel the African hospitality here which helped me relax....

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Thank Doris T
Auckland Region, New Zealand
Reviewed 29 August 2014

Stayed here as part of a tour before going on safari. Very nice and clean nice meals and excellent staff. Even though it was in Nairobi it felt very safe I would recommend this hotel to all couples and families

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1Thank Jan P
Boston, Massachusetts
Reviewed 23 August 2014

Wonderful, well located hotel for anyone needing to spend time in Nairobi and not on a budget. Comfortable rooms, with Wifi, large beds, flatscreen TV and mini fridge. Hotel has a great pool and a couple of different restaurants to choose from. The breakfast buffet in the morning had all the typical breakfast servings, with lots of fresh fruit and...

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1Thank Albatross37
Berkshire
Reviewed 23 August 2014

Really enjoyed an unplanned night here due to a cancelled international flight. I booked through online through Expedia only a few hours in advance for a deluxe queen room. The staff are truly excellent, and i found them very keen to make sure my stay was comfortable. My room (deluxe queen bed) was traditionally furnished and very well equipped. The...

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Thank CJM2011
USA
Reviewed 20 August 2014

If a hotel can be romantic, this is it. Lovely lobby, bar and library area. Public spaces are beautifully decorated with artifacts from all over Africa. The garden is lush, with the most fantastic cricket and frogs sounds after dusk (except smoking is allowed there, and it carries to the pool dining area). BEAUTIFUL, well maintained pool and spa. The...

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Thank lomnava
New York City, New York
Reviewed 20 August 2014

We stayed in July 2014 at the Nairobi Serena for 4 nights. Our plan was to stay someplace very comfortable after a 24 hour journey from New York, recover from jet lag, see a few sites in Nairobi, and then depart on a Safari. The hotel exceeded my expectations: the facility is top notch, with a beautiful gym/spa (including excellent...

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1Thank finman66
nairobi
Reviewed 18 August 2014

You want a great feeling in the city? Nairobi Serena is your preferred choice. pop in for lunch if you got no time; great delicacies! But I would recommend one or two nights.... Serena is preferred by Serena Williams and you know why. Last time she came the hotel was her home so why don't follow the footsteps?

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Thank Langat C
Abuja, Nigeria
Reviewed 17 August 2014

Weekend break to Nairobi, wanted somewhere with a convenient location, but also safe and nice!! This definitely fitted that description, convenient location to get to the main sights from, felt safe and the decor and ambience are nice too. Bed in particular very comfortable!!! Food and drinks nice, service very good, not cheap but then you wouldn't expect it to...

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Helpful?
1Thank graciej78

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Region: Kenya > Nairobi
Price Range: $295 - $450 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Reservation Options:
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Hotel Style:
#3 Spa Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#4 Luxury Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Nairobi Serena Hotel staff and other travellers.
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Questions? Get answers from Nairobi Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose on the opposite side of the construction are rooms are quieter.”
716dineshj, 8 Apr 2017 | Read review
“Some rooms have a great view of the adjacent leisure park.”
Wachira44, 3 Apr 2017 | Read review
“If you are a smoker book here, great place all rounf”
465PeterB, 29 Mar 2017 | Read review
“With a small garden.”
pradipkumarp, 17 Feb 2017 | Read review
“I always recommend the Garden Suites with access to an own enclosed little garden and and exit gate to the main gardens and pool”
Safariafficionado, 14 Feb 2017 | Read review
5 of 5
Jumia Travel
US$182* /night
View Deal
Hotels.comUS$225
Booking.comUS$225
TripAdvisorUS$225
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*Disclaimer
Prices are for 1 room, 2 adults
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