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Nairobi Serena Hotel

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#3 of 161 Hotels in Nairobi
Certificate of Excellence
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823 Reviews from our TripAdvisor Community

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Showing 745: English reviews
Brisbane, Australia
Reviewed 26 November 2013

Very nice hotel in the middle of Nairobi, high security within a beautiful garden setting. Security is important in Nairobi after the shopping mall tragedy. OUr initial accommodation was changed to this hotel due to their safety precautions. Room was very large with all amenities and nicely appointed. The complex has a good sized pool and several restaurants to choose...

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Helpful?
Thank LeisaD36
Delhi, India
Reviewed 25 November 2013

I stayed for couple of nights in this hotel during my Kenya trip. The room was big and clean with firm bed. As per my booking, I got a room with the city view and they unlocked the window open immediately on my request. The room service was really quick. Breakfast was the finest thing for me. Being I am...

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Thank Anubhash J
London, United Kingdom
Reviewed 24 November 2013

We arrived from London on an overnight flight and they gave us our rooms by 10am - great, being able to catch up up on some sleep. Nice big rooms, big, firm bed. We ate at the pool lunchtime and the Cafe Maghreb in the evening. Both excellent and reasonable cost given the level of service. Bottles of wine started...

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Thank Eric B
Melbourne, Australia
Reviewed 15 November 2013

This is the place to stay if at all possible. Safe, high security, beautiful rooms, excellent food (oh the morning buffet is a wonder). The only good thing about leaving is that we were moving on to another beautiful Serena Lodge. Book ahead for the massages as spaces book out. Yoga in the gym was complimentary and an unexpected gem.

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Thank julie m
Farnham, United Kingdom
Reviewed 13 November 2013

Not too much to say, as we were only staying here for 5 hours overnight, before catching a connecting flight, but the reception/bar area smelled of smoke. The corridors and rooms reminded me of a dated Hilton hotel. Standard double room and tiny bathroom with cracked sink and tiny bath. Underwhelming.

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Helpful?
Thank KJH190576
SerenaHotels, Guest Relations Manager at Nairobi Serena Hotel, responded to this review

Dear Guest, Thank you for choosing to patronize Nairobi Serena Hotel. We have noted your valued comments arising out of your short stay dated 13th November 2013. Kindly accept our sincere apologies for the inconveniences caused to you. Going forward the hotel recognizes the need to upgrade our guest products and attention will be paid to the areas of concern....

Riga, Latvia
Reviewed 12 November 2013

At the entrance of the door security check with bags' x-ray. The style of the reception hall in a very traditional african manner and nothing is too much here. We were taken into the room immideately after check-in, but no room with double bed was available for the moment. We were promised to get the room after noon. The promise...

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Thank Svetlana M
Nairobi, Kenya
Reviewed 10 November 2013

Great decor,swahili themed woodwork is AMAZING. Excellent suite/Rooms setting amidst the busy Nairobi traffic-couldn't hear any noise! Very good attention to client needs and great amenities,I especially liked the provision of ironing facilites in the suite. I forgot some of my documents n the room and was pleasantly surprised to find them intact a few weeks later....WELL DONE NAIROBI SERENA.

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1Thank Kishindo
Cape Town
Reviewed 8 November 2013 via mobile

Stayed on business at Serena for 5 nights. Excellent service in everyway. Very regal and lush. Lovely rooms. Sounds of tree frogs in the evenings. Delicious food. Loved it. I can imaginea great place for the start or end of a holiday. I will be back and tagging some chill time onto it to get an even better experience next...

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2Thank lilhobbs
Brampton, Canada
Reviewed 18 October 2013

Wonderful hotel and grounds. Great Staff. Often had a security guard sitting outside of our floor at elevator. We felt their presence and felt very safe. Hotel room, great and well appointed. Towels luscious and large, Staff brought a vase of flowers to our room with a basket of fruit and a rose for our bathroom. Flat screen TV. Very...

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1Thank jackiefrombrampton
Texas
Reviewed 16 October 2013

Seems like you are taken back in time ... from the door man that brings you a hot towel, to the beautifully carved letter opener you find in your room in the large oak desk. Staff was great, room was great. We didn't do any walking around on our own and opted for the organized tours but it seemed that...

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1Thank Natandjaan

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Region: Kenya > Nairobi
Price Range: $274 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Reservation Options:
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Hotel Style:
#3 Spa Hotel in Nairobi
#3 Luxury Hotel in Nairobi
#4 Romantic Hotel in Nairobi
#6 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Nairobi Serena Hotel staff and other travellers.
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Questions? Get answers from Nairobi Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best to be on the back (pool) side of the hotel to avoid traffic noise.”
 of 5 bubbles jadedtravelista, 28 Nov 2016 | Read review
“If you have a choice find yourself another hotel”
 of 5 bubbles Hagopyouredjian, 1 Nov 2016 | Read review
“5th floor over looking the park..”
 of 5 bubbles RickT235, 18 Oct 2016 | Read review
“All Rooms & All Areas Are Perfectly Beautiful !”
 of 5 bubbles rohosafin, 16 Oct 2016 | Read review
“Rooms facing Nairobi City Centre and Uhuru Park have excellent views.”
 of 5 bubbles elizabethlS146TE, 9 Oct 2016 | Read review
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