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Fairmont The Norfolk

Traveller (497)
Room & Suite (115)
Traveller (497)
Room & Suite (115)
Dining (41)
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Rooms
Dec. 23Dec. 24
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board.
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Property amenities
Restaurant
Room Service
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Wheelchair Access
Shuttle Bus Service
Free Parking
Bar/Lounge
Pool
Spa
Airport Transportation
Public Wifi
Paid Wifi
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Heated pool
Outdoor pool
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Room features
Suites
Non-Smoking Rooms
Family Rooms
Minibar
Good to know
HOTEL STYLE
Historic Hotel
Luxury
HOTEL CLASS
Reviews (1,233)
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1,125 results
Traveller rating
577
366
99
59
24
Traveller type
Time of year
LanguageEnglish
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577
366
99
59
24
Show reviews that mention
All reviews tatu restaurant lord delamere terrace cin cin bar colonial charm an oasis heated pool beautiful hotel gift shop masai mara breakfast buffet is busy city safari trip east africa downtown nairobi business trip security kenya
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1 - 5 of 1,125 reviews
Reviewed 4 days ago via mobile

I had a nice dinner at the tatu restaurant. My waiter for the night (Elijah) is just a guy on another level. He has very good customer relation and a warm way to make you feel nice. My hubby n I were very happy about...More

Date of stay: December 2018
Thank 95Gracey
Response from Axel H, General Manager at Fairmont The NorfolkResponded 3 days ago

Dear 95Gracey, Thank you for choosing to have dinner at Fairmont The Norfolk to celebrate your anniversary and for taking the time to post your feedback. It is always a pleasure to receive positive feedback. We are delighted to note that you enjoyed your dinner...More

Reviewed 6 days ago

I really enjoyed my stay at the Fairmont The Norfolk Hotel in Nairobi. The staff were very friendly and welcoming. I did like a lot the beautiful garden and appreciated the excellent food and service at the Tatu restaurant.More

Review collected in partnership with fairmont.com
Date of stay: November 2018
Thank Seaside35481802409
Response from Axel H, General Manager at Fairmont The NorfolkResponded 3 days ago

Dear Seaside35481802409 Many thanks for posting a review on your stay at Fairmont The Norfolk The team and I are delighted to read that you appreciated the service from the friendly and welcoming team, the beautiful garden and the excellent food at Tatu Restaurant. It...More

Reviewed 3 weeks ago

We stayed in 2011 and were charmed. But having stayed twice in 2018 we're sad to say standards have slipped drastically. The hotel is historic, but now it just appears tired (especially the rooms). Also, the management are ham-fisted. We booked a day rate and...More

Date of stay: November 2018
Thank Richard H
Response from Axel H, General Manager at Fairmont The NorfolkResponded 2 weeks ago

Dear Richard H, Thank you for taking the time to review your two stays this year at our property. We are sorry to read about your disappointing experiences during your stay with us. Please accept our apologies for the all shortfalls experienced. Rest assured that...More

Reviewed 3 weeks ago via mobile

Traditional high end hotel in Nairobi. Only stayed for one night as we were passing through. Very nice hotel, friendly and helpful staff. Comfortable air conditioned rooms which were clean and well maintained. Extensive breakfast which tasted very good. Recommended locationMore

Date of stay: September 2018
Thank 769hansb
Response from Axel H, General Manager at Fairmont The NorfolkResponded 2 weeks ago

Dear 769hansb Thank you for choosing to stay with us for one night enroute to your next destination. Your comments regarding the Hotel being very nice, the friendly & helpful team, comfortable air-conditioned, clean & well maintained rooms and extensive, tasty breakfast are very much...More

Reviewed 3 weeks ago

I first stayed at the Norfolk when I lived in Africa twenty years ago. Because I was going to South Sudan for personal reasons this month, I decided to return to the Norfolk. I have to leave after three weeks, and am already feeling sad....More

Date of stay: November 2018
Thank Mielicita
Response from Axel H, General Manager at Fairmont The NorfolkResponded 2 weeks ago

Dear Mielicita, Thank you for choosing to stay at Fairmont The Norfolk. We are very pleased to read your overall complimentary feedback regarding your stay with us and we value this immensely. The team and I are so delighted to read that you enjoyed your...More

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Questions & Answers
Ask a question
karen_ralph
October 4, 2018|
AnswerShow all 4 answers
Response from Paul J | Reviewed this property |
Yes they will offer a safe transfer. I wouldn’t walk anywhere in Nairobi.
1
Vote
67melissag
September 3, 2018|
AnswerShow all 3 answers
Response from John B | Reviewed this property |
did not use pool but you will have more than ample towels in the room
0
Votes
l7hgw
July 10, 2018|
Answer
Response from elizabethaO242CA | Reviewed this property |
I do believe that they have day rates, as it is common for safari goers to need a day room on departure day.
1
Vote
Room Tips
"I love the old section of the hotel, but in the past have stayed in the De la Mere garden wing, equally..."
Mielicita
3 weeks ago
Read review
"Dont think twice before booking"
Seaside50415686968
Nov. 2, 2018
Read review
"rooms in the 600 level have beautiful views, are quiet, and a spacious"
LisaK740
Oct. 16, 2018
Read review
"courtyard rooms are lovely - the hotel checked us our after one night by error! TOOK MY ROBE which really..."
veropepper
Oct. 9, 2018
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PRICE RANGE
US$181 - US$304 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont the norfolk hotel nairobifairmont hotel norfolknorfolk hotel nairobifairmont hotel nairobinorfolk nairobi
LOCATION
KenyaNairobi
NUMBER OF ROOMS
170
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