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Fairmont The Norfolk

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Fairmont The Norfolk
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913 Reviews from our TripAdvisor Community

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Showing 836: English reviews
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Nairobi, Kenya
Reviewed yesterday NEW

We went there for lunch and the buffet was amazing, it had a wide range of choices and we loved every bit of it. The service was top notch and we felt secure there, if your within city center these is the place to be, Norfolk for sure will shall be back!!!

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Thank muchinageoffrey
Washington DC
HOTEL’S FAVOURITE REVIEW
Reviewed 13 November 2016

This is probably one of my best hotels in the world. Old-established, it has kept it's turn of the century charm, which unfortunately is often not the case with other similar places. The decoration is good taste, yet unassuming, with none of the pretentious "embellishments" you may see elsewhere. ‎Service is uniformly excellent, with a special mention for reception and...

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2Thank French_US_13
About Hotel's Favourite Review
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear French_US_13, Thank you for choosing to stay at Fairmont The Norfolk and for taking the time to share your detailed experience of the property. We appreciate your feedback especially on our team and the charm of the hotel. Our team will be immensely proud to hear your comments . We look forward to welcoming you back Best regards, Moshi...

Nairobi
Reviewed yesterday NEW

Breathtaking view and feel, tucked right next to city centre. Still maintaining its original look. Norfork's ambiance fits both business and leisure. Has got two restaurants two choose from and a lounge where you can relax. A heated swimming pool to add to the cap. The Gem of Nairobi

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Thank 548mayn
Melbourne
Reviewed 2 days ago NEWvia mobile

I really enjoyed my stay at Fairmont Norfolk hotel in Nairobi. A refreshing, tasteful and sophisticated place to stay in the heart of busy and bustling Nairobi. A haven away from the traffic. A lovely colonial style hotel in lush gardens. Beautifully furnished rooms. EXCELLENT service from all staff who were professional, polite and willing to go the extra mile...

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Thank intrepid_pixie
Washington DC, District of Columbia
Reviewed 3 days ago NEW

Given its reputation, the Norfolk could be expected to rest on its laurels, but it never does. And if you think it's out of your price range, check out their web site and price a stay for 3 night or more, you'll be pleasantly surprised. As is the case with most things in Kenya, what makes this hotel uniquely enjoyable...

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1Thank queencharlotta
Italy
Reviewed 3 days ago NEW

I was in this hotel for three nights (business trip) and I was satisfied of the quality of my staying. The hotel looks very nice with a green garden in the middle and a pretty bar with some tables in the garden itself. Staff is well trained and never pushing; the room was ok with a big bathroom (compared to...

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Thank c-napoli1
Illinois
Reviewed 1 week ago

We stayed at Fairmont Norfolk in total 3 nights, two nights before our 10 day safari and 1 night at the end of our safari, before flying farther south in Africa. We really enjoyed this historical hotel. We were in 2 different rooms. The first room had a patio with nice view of the grounds. Our second room did not...

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1Thank Grams98
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Grams98, Thank you for choosing to stay at Fairmont The Norfolk before and after your safari and for taking the time to share your detailed feedback. We always welcome feedback from our guests; more so when it is so complimentary. It is a pleasure to note that you were pleased with your overall experience and service in general. Our...

Glasgow, United Kingdom
Reviewed 1 week ago

We booked in and were disappointed in the room. It was tired with marks on the carpet and grubby bathroom tiles. Worst of all it was buzzing with mosquitos . It obviously had not been sprayed and there was no net over the bed. Having had to kill many, we were wakened in the night more mosquitoes and were covered...

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1Thank hal19b
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear hal19b, Thank you for taking the time to share your feedback and concerns which for us is paramount when it comes to work on improving our services and offerings. We are pleased to note that you were happy with the staff and enjoyed your time at the pool. Please accept our sincere apologies for the inconvenience of mosquitos in...

Reviewed 1 week ago via mobile

Lovely hotel the staff are so helpful and the place is small and charming much better than the large business hotels ... I'll be returning for sure. The spa is fantastic steam room and sauna real highlights and the gym is great with view of pool. Terrace and Bar area is very relaxing and saxophonist and piano create lovely atmosphere...

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Thank Laura R
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Laura R, Thank you for choosing to stay with us and for taking time to rate us following your recent stay. We are delighted to note that your hotel experience was memorable and one of future choice when in Nairobi. The team will be more than inspired to note your kind comments. It was a pleasure to have you...

Canmore, Canada
Reviewed 2 weeks ago

Amazing, Clean, Fabulous Service! Also, only about an hour to the National Park and you are seeing Giraffe, Lions, and so many other Animals! I love Kenya very much and this place is the epitome of a Luxury Hotel, in Africa. I have stayed there a couple times, and hope to get back! The Concierge Service was so great, that...

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Thank trishgayton1980
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear trishgayton1980, Thank you for returning to stay with us and for taking time to review your stay. We are so pleased to read that you love Kenya and you managed to do some sightseeing and safaris arranged through our efficient concierge. We look forward to welcoming you back for many more visits to your favorite country in Africa. Regards,...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $206 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We chose the room one up from standard and really liked it.”
 of 5 bubbles Grams98, 20 Feb 2017 | Read review
“Close to the National Park, Luxurious, Amazing Guest Service Team!”
 of 5 bubbles trishgayton1980, 15 Feb 2017 | Read review
“Room overlooking the lovely gardens”
 of 5 bubbles sswf224, 13 Feb 2017 | Read review
“Old part of the hotel is nice. The newer rooms have outside gardens.”
 of 5 bubbles BridgettSF, 30 Jan 2017 | Read review
“I suggest no booking this hotel at all”
 of 5 bubbles JohnBreit, 22 Jan 2017 | Read review
5 of 5