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Fairmont The Norfolk

1,082 reviews
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Traveller (443)
Room & Suite (80)
Dining (22)
Overview
  • Excellent54%
  • Very good33%
  • Average8%
  • Poor4%
  • Terrible1%
Travellers talk about
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5.0 Star Hotel
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Offers from Fairmont The Norfolk
Special Offer: FAIRMONT MOMENTS OFFER
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Rooms
Dec 24Dec 25
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,082)Write a Review
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All reviewslord delamere terracecin cin barold world charmheated poolan oasisgift shopbeautiful hotelcolonial stylemasai marabreakfast buffet isbusy citysafari tripeast africabusiness tripbeautiful gardensstandard roomcentral nairobi
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11 - 15 of 990 reviews
Reviewed 8 November 2017

This was the 3rd visit for me to Nairobi. I think because it is old it makes this Hotel very special. It is quiet and green. Big trees and a nice garden. The rooms are very good. We had dinner there too and it was...More

Thank Dragos68
Response from Moshi P, Front Office Manager at Fairmont The NorfolkResponded 4 weeks ago

Dear Dragos68, Thank you for choosing to stay at Fairmont The Norfolk for the third time. Your support is greatly appreciated. My team and I appreciate your feedback and it is a pleasure to note that you were pleased with your overall experience. We do...More

Reviewed 7 November 2017

17th October, 2017 reached Fairmont hotel. Very gated entry and pleasantly surprised to see a very English décor. The paintings tapestry and the décor had an extremely western hue about them.Had dinner of beef and fish – a very comfortable night. The rooms all located...More

Thank neelu0609
Response from Moshi P, Front Office Manager at Fairmont The NorfolkResponded 4 weeks ago

Dear neelu0609 Thank you for taking time to post a review of your stay at Fairmont The Norfolk. We are very pleased to read that you appreciate the décor of the Hotel and that you enjoyed your dinner and had a comfortable night. We always...More

Reviewed 5 November 2017 via mobile

A very good and luxurious hotel in Nairobi, where they provide excellent service with a smile. We felt very welcomed and had a lovely weekend. Room service, the gym and the other services worked out just perfectly and the atmosphere was quiet and relaxed. Wonderful...More

Thank Anne A
Response from Moshi P, Front Office Manager at Fairmont The NorfolkResponded 4 weeks ago

Dear Anne A, Thank you for choosing to stay at Fairmont The Norfolk. You kind words are a welcome note for our teams who will be immensely proud and encouraged to hear your sentiments. We look forward to welcoming you back. Best regards, Peter Njenga...More

Reviewed 5 November 2017

I had a nice time, clean facility, tiny bathroom...heated pool was great! TATU was delicious, buffet was overpriced and quality of food was not so good..coffee needs a definite upgrade, bar drinks were tasty and different!More

Review collected in partnership with fairmont.com
Thank allenc921
Response from Moshi P, Front Office Manager at Fairmont The NorfolkResponded 4 weeks ago

Dear allenc921, Many thanks for taking the time to review your recent stay at our property and most of all for sharing your feedback and concerns which for us is paramount when it comes to work on improving our services and offerings. We are pleased...More

Reviewed 4 November 2017

I enjoyed my stay at the Fairmont The Norfolk. Aisha Ibrahim and the staff are extremely nice, professional, and accommodating. I travelled to Nairobi for business and had my son and mother with me for the first 9 days. Aisha went out of her way...More

Thank Angelita E
Response from Moshi P, Front Office Manager at Fairmont The NorfolkResponded 4 weeks ago

Dear Angelita E, Thank you for taking time to post a review following your recent stay. We are delighted to read that you had a wonderful stay with us here at Fairmont The Norfolk and that your stay was exemplified by the reactiveness of the...More

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Traveller (443)
Room & Suite (80)
Dining (22)
Pool & Beach (6)
Hotel & Grounds (325)
Bathroom (24)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
About
Awards & Recognition
Travellers' Choice
2017 Winner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Outdoor pool
Details
Price range
US$181 - US$301 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#12 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$181 - US$301 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#12 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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