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Fairmont The Norfolk

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1 room 2 adults 0 children
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933 Reviews from our TripAdvisor Community

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Showing 855: English reviews
Portland, Oregon
Reviewed 1 February 2016

Arrived here on Christmas Eve on our way to Tanzania. As a Fairmont frequent guest, it was a no brainer to stay here and I was not disappointed. Felt completely secure and safe as the hotel exercises very high security measures (mirrors under the cars - their OWN car that picked us up at the airport, double gates, metal detectors...

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Helpful?
Thank pdxhurdler
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear pdxhurdler, Thank you for choosing Fairmont The Norfolk again and for taking the time to share your feedback. Your commentaries regarding our service, prices, grounds and security are very much valued. We aim to provide a truly unique experience, and we are delighted that we were able to meet your expectations. Thank you again, and we look forward to...

Centennial, Colorado
Reviewed 31 January 2016

Clean, comfortable, safe, and relaxing. Great service, food, and amenities. Good location too, safe to walk to nearby attractions and convenient to drive or arrange travel (we used Uber extensively). The pool is heated excellently, the spa is wonderful, and the gym is a great respite.

Review collected in partnership with Fairmont Hotels & Resorts
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Thank bri2k1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear bri2k1, Thank you very much for choosing to stay at Fairmont The Norfolk and for taking the time to post your feedback on Trip Advisor. We are delighted to note that you enjoyed your stay with us. The team and I aim to surpass our guests' expectations and nothing makes us happier than a confirmation that we are meeting...

Seattle, Washington
Reviewed 26 January 2016

After almost 24 hours of flying to reach Kenya, the Norfolk was a little piece of paradise. We weren't sure what to expect based on the neighborhood. However, once inside the hotel the staff and ambiance invited us to relax. The grounds are beautiful and well-maintained. The rooms were quiet, clean and had all the necessary amenities. Breakfast was large...

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Thank MissMandaMay
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear MissMandaMay, Thank you for choosing Fairmont The Norfolk and for taking the time to share your feedback. Your commentaries regarding our hotel being "a little piece of paradise", the ambience, the beautiful grounds, the quiet, clean rooms and delicious breakfast are very much valued. We aim to provide a truly unique experience and we are delighted that we were...

White Plains, New York
Reviewed 26 January 2016 via mobile

The Fairmont Hotel in Nairobi is in the city but quiet and secluded. I was impressed with their security that made me feel safe and secured at all times. A good hotel .... The staff is extremely friendly and the rooms are clean but the air conditioning wasn't working to full capacity. It was quite hot at night. Great buffet...

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Helpful?
Thank DidiTubs
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear DidiTubs, Thank you very much for choosing to stay at Fairmont The Norfolk and for taking the time to post your feedback on Trip Advisor. We appreciate your positive comments regarding your stay with us. We apologize for the inconvenience from the air conditioning not working to full capacity and we assure you that this has been resolved. We...

Reviewed 26 January 2016 via mobile

I returned for a visit after a while. I was previously a very regular visitor. The hotel retains its elegant charm, many old faces amongst the staff with warm welcome. Still a hotel I will unreservedly recommend. Has had a number of changes to enhance security, tastefully done but an added sense of comfort. Service and food great, wonderful ambiance,...

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Thank johnjB6087RF
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear johnjB6087RF, Thank you for returning to stay with us at Fairmont The Norfolk and for taking the time to review your recent stay. We welcome your positive feedback and we are delighted to read that we meet your expectations and that you enjoyed your stay with us. We hope you return to stay with us soon. Best regards, Davide...

Seattle, Washington
Reviewed 24 January 2016

My review is simple: I came here a couple of times almost 20 years ago and my wife and I loved it. The best place to rest your bones in between safaris and other visits in Kenta. I came back this Chistmas and it was still the same or better ! Except the big city had grown taller around it....

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Thank screenwithnoname
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear screenwithnoname, Thank you for choosing to stay at Fairmont The Norfolk again after almost 20 years. We greatly appreciate your feedback. Your detailed commentary regarding your stay with us is very much valued and we are delighted that we were able to exceed your expectations. We look forward to seeing you on your next trip to Nairobi! Regards, Davide...

Glasgow, United Kingdom
Reviewed 23 January 2016

In the heart of the city. Clean friendly quiet and good value for money. Has a great history fresh ambiance heated swimming pool great gym and an up to date Spa facility. Food is great and the service first class. The room was comfortable with all the necessary mod cons wifi great bathroom and excellent service.

Review collected in partnership with Fairmont Hotels & Resorts
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Thank robertaR9717UP
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear robertaR9717UP, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your positive feedback on TripAdvisor. It's always a pleasure to receive positive feedback! Thank you once again for sharing your overall wonderful experience with us and we look forward to welcoming you back in the not so...

London, United Kingdom
Reviewed 21 January 2016 via mobile

Hotel has an excellent location, just across from the university of Nairobi and near the central part of town. The service is terrific the gym excellent the pool very nice and the food of excellent quality. In addition there is a very good gift shop. I would highly recommend this hotel.

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Thank aleviii
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear alevii, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your positive feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We certainly look forward to welcoming you back in the not so distant future. Best regards, Davide Bertilaccio Area General Manager, Kenya Fairmont...

White Pine, Tennessee
Reviewed 18 January 2016

Nice hotel with very good service. Room was very large as was the bath. Wife and I stayed here at beginning and end of safari package. Everyone was very nice. The food was good but I am afraid that I may have gotten food poisoning from the pepperoni pizza I had for dinner the night we flew back to London....

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Thank Jonathan L
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Jonathan L, Thank you very much for choosing to stay at Fairmont The Norfolk again; at the beginning and end of your safari and more so for taking the time to post your feedback on Trip Advisor. We appreciate your positive comments regarding your stay with us. We are however very sorry to hear that you may have experienced...

Nairobi Region, Kenya
Reviewed 8 January 2016

This is an oasis in the middle of bustling Nairobi. We have had coffe here a number of times and really enjoyed it. On our most recent trip we had a light breakfast at 11:30 despite the fact that breakfast had officially ended at 10:30. This was very kind of the staff.

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Helpful?
Thank Ken B
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Ken B, Thank you for taking the time to write to a review on Fairmont The Norfolk. We are pleased to read that you have had coffee here a number of times and enjoyed it. We also appreciate your feedback regarding the breakfast served at 11:30am. It is our aim to surpass our guests' expectations and we are happy...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $239 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have stayed in several different parts of the hotel. I like the rooms on the second floor above the main building overlooking the grounds.”
K8519XYrobertd, 3 Apr 2017 | Read review
“I was not so happy in the wing with no 7.. on left side, I prefered to wing right side no 4..”
BrunoG388, 25 Mar 2017 | Read review
“We had a ground floor room for accessibility and it was perfect”
Zippyandthepenguin, 20 Mar 2017 | Read review
“If you can try to get a court yard view.”
TonyMnUK, 15 Mar 2017 | Read review
“Courtyard view!”
324cathyr, 8 Mar 2017 | Read review
5 of 5