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Fairmont The Norfolk

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Traveller (479)
Room & Suite (105)
Dining (29)
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Overview
  • Excellent52%
  • Very good33%
  • Average8%
  • Poor5%
  • Terrible2%
Travellers talk about
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,146)
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535
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56
22
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All reviewstatu restaurantlord delamere terracecin cin barcolonial eraold world charman oasisheated poolgift shopbeautiful hotelmasai marabreakfast buffet isbusy cityeast africasafari tripstandard roombusiness tripdowntown nairobi
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231 - 235 of 1,045 reviews
Reviewed January 2, 2017

The hotel is situated in the center of Nairobi city and it provides the utmost serenity and high quality service. The rooms are old style but well maintained and furnished to provide luxury and comfort. There is a gym with adequate fitness machines and open...More

Thank Smaher90
Response from Moshi P, General Manager at Fairmont The NorfolkResponded January 5, 2017

Dear Smaher90, Thank you for taking time to rate us. We are delighted to note that your hotel experience was to your satisfaction. The team; especially Catherine and Tabitha; will be delighted to note your comments. There is nothing more rewarding than a confirmation that...More

Reviewed December 24, 2016

Stayed overnight and was really impressed with the hotel, steeped with history with interesting photos everywhere. Very professional and friendly staff and outstanding buffet breakfast. The gardens are lovely and the heated pool is a real plus. The rooms are very clean and well appointed....More

1  Thank dkirwin
Response from Moshi P, General Manager at Fairmont The NorfolkResponded January 5, 2017

Dear dkirwin, Many thanks for your review on Fairmont The Norfolk The team and I are delighted to read that you appreciate the history of the Hotel and enjoyed the facilities we have to offer. Please do however accept our most sincere apologies that the...More

Reviewed December 22, 2016

Was there on a business trip. Every long day as the day drew to an end, the only thing keeping me walking and smiling was the thought of the cozy beds waiting for me behind that door. Many hotels overlook little details but I have...More

2  Thank TravellingKE
Response from Moshi P, General Manager at Fairmont The NorfolkResponded January 5, 2017

Dear Birdb0y, Thank you very much for choosing to stay at Fairmont The Norfolk. We appreciate your positive comments regarding your stay with us and are especially glad to hear that you had a great conference and enjoyed the comfortable bed. We are however very...More

Reviewed December 18, 2016

Great Property, Great Location, Affordable luxury. The property is located ideally in the heart of the city. Great breakfast. Gym facilities normal. Good interiors and rooms. Clean and neat for the price you pay. Spread over large parcel of land. Heritage and excellence.More

Review collected in partnership with Fairmont Hotels & Resorts
Thank Cherian M
Response from Moshi P, General Manager at Fairmont The NorfolkResponded December 21, 2016

Dear Cherian M, Thank you very much for choosing Fairmont The Norfolk and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive such positive feedback! Thank you for sharing your overall wonderful experience with us...More

Reviewed December 16, 2016

Nairobi can be daunting for the visitor even the business visitor. Fairmont The Norfolk exudes calm and this together the seemingly effortless attention to detail ensured that this part my business stay was outstandingMore

Review collected in partnership with Fairmont Hotels & Resorts
Thank Richard B
Response from Moshi P, General Manager at Fairmont The NorfolkResponded December 21, 2016

Dear Richard B, Thank you for posting a review on Fairmont The Norfolk The team and I are delighted to read that you enjoyed and appreciated the services and facilities in “our calm oasis in the middle of a busy city”. We do look forward...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$181 - US$323 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$181 - US$323 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (479)
Room & Suite (105)
Dining (29)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
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Mickeymwas
July 10, 2017|
Answer
Response from JohnBreit | Reviewed this property |
Rack rates usually published on their website. If you are a local ask about resident rates. John
0
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Gloria S
March 29, 2017|
AnswerShow all 4 answers
Response from Bibek S | Reviewed this property |
Sorry No Idea
1
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Room Tips
"Call the hotel they will Call the hotel they did all they could for us and everything was perfect."
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"Our rooms were spacious, on the ground floor with a patio overlooking the inner courtyard."
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"Go for the 1937 Suite Building - lovely rooms!"
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"Rooms around the gardens are great"
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