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Fairmont The Norfolk

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Fairmont The Norfolk
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951 Reviews from our TripAdvisor Community

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Showing 872: English reviews
Reviewed 17 February 2016

We had a day room at the Fairmont Norfolk in our travel from cruise ship in Mombasa to flight from Nairobi. My most memorable vision of the hotel was the "White House" type tall iron fence around the perimeter and the fact that we had to go through "airport" scanning security to get into the entrance. My other lasting memory...

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Helpful?
Thank Merle W
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Merle W, Thank you for choosing to stay at Fairmont The Norfolk for a day room enroute to the Airport and for sharing your feedback. Your commentary regarding your stay with us; especially regarding the tight security and delicious food; are very much valued. We are delighted that we were able to exceed your expectations. We look forward to...

London
Reviewed 17 February 2016

I visited the Norfolk for 2 nights last week on business and had a great stay. The check-in, door and gym staff were all absolutely fantastic. The room was very comfortable - great separate bath and shower, comfy bed,etc. The gym was well equipped and the pool area and public grounds were immaculate. The only reason I can't give it...

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Helpful?
1Thank Chad S
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Chad S, Thank you very much for taking the time to write to a review on your two night stay at Fairmont The Norfolk. We are glad that you enjoyed your stay and we appreciate your positive feedback on our well equipped gym, comfortable rooms and fabulous garden. Please accept our sincere apology for your disappointment regarding the delayed...

Flower Mound, Texas
Reviewed 16 February 2016

The beds were great, the rooms were perfectly clean. we all had a good nights sleep there. the grounds were beautiful and well landscaped. The Bar was the only place open for dinner that late but the food was Really good. The service was outstanding, everyone was very friendly. The breakfast buffet was very good as well.

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Helpful?
Thank tdhat
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear tdhat, Thank you very much for choosing Fairmont The Norfolk for your recent stay with us and more so for taking the time to post your positive feedback; especially regarding the good food; on TripAdvisor. It's always a pleasure to receive positive feedback! Thank you for sharing your overall wonderful experience with us and we certainly look forward to...

Saskatoon, Canada
Reviewed 15 February 2016 via mobile

Very nice hotel with fabulous gardens and a real nice heated pool. All staff were very good and always willing to help. Rooms are very good with safe for valuables. lots of space. Coffee in room. Restaurant was very good with tons of selection. Great buffet and also al a carte available. Can't say enough about the Norfolk I highly...

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Helpful?
Thank jgawluk
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear jgawluk, Thank you very much for taking the time to write to a review on Fairmont The Norfolk and for recommending us. We appreciate your feedback on the spacious rooms, fabulous garden, helpful staff, heated pool and dining options; and we look forward to welcoming back in the not too distant future. Best regards, Davide Bertilaccio Area General Manager,...

Reviewed 14 February 2016

The Fairmont The Norfolk Hotel in Nairobi far superceded my expectations. From the minute you enter hotel premises, you are greeted with heplful staff and smiles. The check-in process is immaculately streamlined. As I booked via Expedia only a couple of hours before arriving, my booking had not initially gone through, but the front desk did not make this an...

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Helpful?
Thank Natasja R
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Natasja R, Thank you very much for choosing Fairmont The Norfolk for your recent stay and for taking the time to share your detailed feedback. We are delighted to note that your hotel experience from arrival to departure was to your satisfaction. The team and I aim to surpass our guests' expectations and nothing makes us happier than a...

Doha, Qatar
Reviewed 12 February 2016

As someone fascinated by the end of colonial days I loved my stay at the Norfolk. Its a beautiful hotel with lovely staff and it has the colonial days vibe full of interesting associations with Hemingway and ' Out of Africa " author Karen Blixen. Lots of security that it appears is necessary these days in most parts of the...

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Helpful?
Thank jiminah
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear jiminah, Thank you very much for taking the time to review your stay at Fairmont The Norfolk. We pay lots of attention to all our guests commentaries, whether positive or negative as we believe this is the only real tool that allows us to constantly ameliorate our service and offerings. We are glad that you enjoyed your stay with...

Dushanbe, Tajikistan
Reviewed 5 February 2016 via mobile

I attended a business training in this hotel for three full days and found it extremely cozy and beautiful, in terms of customer service, food and facilities. The staff of the hotel is simply wonderful and very helpful. The venue for the training was excellent, with printers, video cable and buffet available at any time. The garden and the swimming...

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Helpful?
Thank Francesca S
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Francesca S, Thank you very much for choosing Fairmont The Norfolk for your 3-night stay while attending training and more so for taking the time to post your positive feedback on TripAdvisor. It's always a pleasure to receive positive feedback! We also appreciate your recommendation look forward to welcoming you back in the not so distant future. Best regards,...

Portland, Oregon
Reviewed 1 February 2016

Arrived here on Christmas Eve on our way to Tanzania. As a Fairmont frequent guest, it was a no brainer to stay here and I was not disappointed. Felt completely secure and safe as the hotel exercises very high security measures (mirrors under the cars - their OWN car that picked us up at the airport, double gates, metal detectors...

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Helpful?
Thank pdxhurdler
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear pdxhurdler, Thank you for choosing Fairmont The Norfolk again and for taking the time to share your feedback. Your commentaries regarding our service, prices, grounds and security are very much valued. We aim to provide a truly unique experience, and we are delighted that we were able to meet your expectations. Thank you again, and we look forward to...

Centennial, Colorado
Reviewed 31 January 2016

Clean, comfortable, safe, and relaxing. Great service, food, and amenities. Good location too, safe to walk to nearby attractions and convenient to drive or arrange travel (we used Uber extensively). The pool is heated excellently, the spa is wonderful, and the gym is a great respite.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank bri2k1
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear bri2k1, Thank you very much for choosing to stay at Fairmont The Norfolk and for taking the time to post your feedback on Trip Advisor. We are delighted to note that you enjoyed your stay with us. The team and I aim to surpass our guests' expectations and nothing makes us happier than a confirmation that we are meeting...

Seattle, Washington
Reviewed 26 January 2016

After almost 24 hours of flying to reach Kenya, the Norfolk was a little piece of paradise. We weren't sure what to expect based on the neighborhood. However, once inside the hotel the staff and ambiance invited us to relax. The grounds are beautiful and well-maintained. The rooms were quiet, clean and had all the necessary amenities. Breakfast was large...

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Helpful?
Thank MissMandaMay
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear MissMandaMay, Thank you for choosing Fairmont The Norfolk and for taking the time to share your feedback. Your commentaries regarding our hotel being "a little piece of paradise", the ambience, the beautiful grounds, the quiet, clean rooms and delicious breakfast are very much valued. We aim to provide a truly unique experience and we are delighted that we were...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $218 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Fairmont Hotels, Jovago.com, Hotwire, Expedia, Priceline, Agoda, Cheap Tickets, Cancelon, TripOnline SA, getaroom.com, Evoline ltd, HotelQuickly and HRS so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“heart of the city”
, 15 May 2017 | Read review
“Have stayed in several different parts of the hotel. I like the rooms on the second floor above the main building overlooking the grounds.”
K8519XYrobertd, 3 Apr 2017 | Read review
“I was not so happy in the wing with no 7.. on left side, I prefered to wing right side no 4..”
BrunoG388, 25 Mar 2017 | Read review
“We had a ground floor room for accessibility and it was perfect”
Zippyandthepenguin, 20 Mar 2017 | Read review
“If you can try to get a court yard view.”
TonyMnUK, 15 Mar 2017 | Read review
5 of 5
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US$153* /night
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Prices are for 1 room, 2 adults
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