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Fairmont The Norfolk

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Traveller (479)
Room & Suite (105)
Dining (29)
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Overview
  • Excellent52%
  • Very good33%
  • Average8%
  • Poor5%
  • Terrible2%
Travellers talk about
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,146)
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343
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241 - 245 of 1,045 reviews
Reviewed December 3, 2016

Well, it's my second time staying here after a pretty mediocre stay last time. I thought I'd give it another chance. Sadly, I was disappointed yet again. I think the worst part of the hotel is the restaurant (which I ate in pretty much every...More

2  Thank bagelobagel
Response from Moshi P, General Manager at Fairmont The NorfolkResponded December 15, 2016

Dear bagelobagel, Thank you for giving us a second chance and choosing to stay at Fairmont The Norfolk. We also appreciate you taking the time to once again review your stay at our property and for sharing your concerns. Please accept our most sincere apologies...More

Reviewed December 1, 2016

Sunset of the terrace quenching you thirst with an ice Tusker is the finest way to end the Day. You a choice of eating venues from a chargrilled steak on the terrace to the dining Room and an international fine restaurant. My pretence is the...More

Thank Michael L
Response from Moshi P, General Manager at Fairmont The NorfolkResponded December 15, 2016

Dear Michael L, Thank you for choosing to stay with us and for taking time to rate us following your recent stay. We are delighted to read that you enjoyed your stay with us; especially dining at The Terrace, the comfortable rooms with lovely linen...More

Reviewed November 30, 2016

Ended a 3-week trip at the Fairmont in Nairbo and was grateful for paying a very slight premium to other hotels based on a deal I found on their website. The beds are super comfortable, the bathrooms are clean, the soap/shampoo/conditioner were refreshing in a...More

Review collected in partnership with Fairmont Hotels & Resorts
1  Thank nycadventurer2016
Response from Moshi P, General Manager at Fairmont The NorfolkResponded December 15, 2016

Dear nycadventurer2016, Many thanks for posting a review on Fairmont The Norfolk The team and I are delighted to read that you appreciated the value for money of your stay with us and all your complimentary comments about your stay are greatly appreciated. We are...More

Reviewed November 30, 2016

I loved our time at the Fairmont. The grounds were so relaxing and well kept, the atmosphere of the hotel and restaurants were great, the bell men were super helpful, and I loved the turndown service that included cute little soapstone carvings of African wildlife....More

Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Quesboc1
Response from Moshi P, General Manager at Fairmont The NorfolkResponded December 15, 2016

Dear Quesboc1, Thank you for taking the time to post your review on Fairmont The Norfolk. We are very pleased to read your detailed complimentary feedback regarding your recent stay with us. Your positive endorsement for future travelers will go a long way to reassure...More

Reviewed November 25, 2016

Service was nice the waiters and waitress does a wonderful job The rooms are well maintained and super clean Its a walking distance from the central business district ,no need of a car to get there The food is wow!More

Thank jeffmasanta
Response from Moshi P, General Manager at Fairmont The NorfolkResponded December 15, 2016

Dear Jeffmasanta, Thank you very much for choosing Fairmont The Norfolk for your workshop and more so for taking the time to post your feedback on Trip Advisor. It's always a pleasure to receive positive feedback regarding the food, location, service and facilities! We look...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$181 - US$322 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$181 - US$322 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (479)
Room & Suite (105)
Dining (29)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
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Mickeymwas
July 10, 2017|
Answer
Response from JohnBreit | Reviewed this property |
Rack rates usually published on their website. If you are a local ask about resident rates. John
0
Votes
Gloria S
March 29, 2017|
AnswerShow all 4 answers
Response from Bibek S | Reviewed this property |
Sorry No Idea
1
Vote
Room Tips
"Call the hotel they will Call the hotel they did all they could for us and everything was perfect."
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"Our rooms were spacious, on the ground floor with a patio overlooking the inner courtyard."
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"Go for the 1937 Suite Building - lovely rooms!"
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"Rooms around the gardens are great"
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