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Sarova Stanley

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#8 of 164 Hotels in Nairobi
Certificate of Excellence
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1 room 2 adults 0 children
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Sarova Stanley
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1,055 Reviews from our TripAdvisor Community

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Showing 937: English reviews
Hong Kong, China
Reviewed 13 February 2015 via mobile

Excellent service. I have my breakfast and dinner in the hotel almost every day during my 4 weeks stay in Nairobi. People are nice, friendly and very helpful. The beef in Kenya is very tasteful. Special thanks to Nani. I won't forget her smiling face.

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Helpful?
1Thank JeffreyYau
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and patronage of the Sarova Stanley. We are honored to have had thepleasure of starting your day by serving your breakfast as well as closing the same by setting and serving your dinner table during your month stay in Nairobi. We look forward to your future visits and hope to share more of...

United States
Reviewed 6 February 2015

Not only did I experience a couple issues here, Sarova Stanley is just not for me - and that's how I have to do my rating. I'll start with the positives: ***PROS*** Very clean and comfortable, which is particularly valuable in Nairobi CBD; extremely attentive service; covered the cost of a misunderstanding we had (see below); multiple strong dining options...

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Thank High_Expectations999
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for choosing us as your preferred hospitality partner and for the time taken to share on your experience. We also thank you for the opportunity you gave us to review on your concerns whilst you were still with us. This review is important to us as it acts as our yardstick of our performance highlighting areas...

Eastbourne, United Kingdom
Reviewed 5 February 2015

I like the Sarova, stayed there a few times now. It has an old world feel about it, to the soft comfy reception area and old photos, to the friendly staff who are more than happy to cater for your needs. The layout is nice and doesn't have the generic hotel feel about it. The rooms are more than adequate...

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Helpful?
1Thank Darren S
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your patronage of Sarova Stanley and for your time taken in writing this review. I have to admit; it feels as though I am hearing one of my own team members speak when I read your review. You had nailed the facts so precisely. One can only experience it to understand it. There are a...

Papamoa, New Zealand
Reviewed 4 February 2015

The Stanley has it all,the ambiance, hospitality and it oozes quality and old colonial charm from the moment you enter. Relaxing having a coffee, tea or a beer seems to be the right thing to do to take in the atmosphere, the history and the charm of the place. Nairobi was a stop over on our way to Rusinga Island...

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Helpful?
Thank brg68mga
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, It’s an honor to have had the pleasure of hosting you on both occasions. You are absolutely right on your comment on our staff. They are one of our greatest asset, the reason we are able to maintain our old colonial charm and package it into a gem to share with the rest of the world. Thank you...

Centurion, South Africa
Reviewed 30 January 2015 via mobile

One of the high end hotels I have visited in Nairobi. Had business dinner, enjoyed arrowroot tart, papaya with granadilla pulp. Buffet with lots of veggies and salads to suit all and pricky eaters. The Chef is on site to explain the dishes. Would like to stay over to experience more hospitality. Central location with lots of entertainment around. I...

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Helpful?
2Thank Koki80
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and patronage of Sarova Stanley, as well, for your time taken to share your experience with us. We are glad to have been your choice of venue for your business dinner. We look forward to hosting you again in the near future.

Sydney, Australia
Reviewed 27 January 2015

A lovely welcome, great room, privacy and sense of distance from the street. Very helpful and flexible staff. Fast check out. Plus a great Thai restaurant and really fabulous breakfast. The muesli will forever be remembered!

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2Thank Berlincrow
Paolo M, General Manager at Sarova Stanley, responded to this review

We are honored that you decided to stay with us and pleased to note we met your expectations and contributed in creating good memories of your stay. We hope we will get another opportunity to serve you with our Muesli in the near future. Until then, we thank you for your time to review us and wish you good health.

Reviewed 19 January 2015 via mobile

If you like a hotel with character and history don't look any further. It is centrally located and rooms are specious. Yes, the rooms could have been more modern, the lifts could have been faster etc etc but you would not get the charm and the ambience of the old colonial world. The concierge was excellent and so was the...

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2Thank Maya_onhols
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for choosing Sarova Stanley as your hospitality partner. We are glad to note that we were able to meet your expectations and serve your reason of travel. Indeed, our Heritage has adorned us with a number of reasons to be proud about, our location, perfectly nestled in the heart of the city and hence walking distance...

Reviewed 18 January 2015 via mobile

Have had a wonderful stay at the sarova stanley. A very well presented hotel. All staff were wonderful and friendly. The pool side resturant made delicious dishes and is recommended over the thorn tree cafe for price and flavor. The buffet breakfast offered a mix of fruits, cereals, pancakes, an egg omlete bar, english style breakfast and others I've yet...

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Thank Thai D
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for your support and patronage of Sarova Stanley, as well as, for your time takes to review us. We feel honored to have been your choice of hotel in Nairobi and we look forward to hosting you again in your future visits.

Lagos, Lagos, Nigeria
Reviewed 14 January 2015

My first visit to Nairobi, Kenya was in December 2014 but my first two nights were terrible! I had two consecutive sleepless nights until I found Sarova. I came for a week's training which held in Sarova and nothing else but the welcoming attitude, the captivating smiles constantly on the faces of the employees, the food and the neatness of...

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Helpful?
Thank Efoli E
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest, Thank you for choosing Sarova Stanley as your hospitality partner and for taking your time to review our services. We are excited to note that we were able to meet your expectation and as such your initial negative experience of Kenyan hospitality was turned around into a pleasant one. As a heritage property we promise freedom and tranquility...

Vevey, Switzerland
Reviewed 14 January 2015

The hotel is really lovely inside, and our room was beautiful with so much space. We arrived very late, so had a drink in the bar which was very quiet... It was great that this was open 24 hours to cater for late arrivals after a long journey. Breakfast the following morning was very good, and the hotel felt really...

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Helpful?
Thank SwissKitKat
Paolo M, General Manager at Sarova Stanley, responded to this review

Dear Guest Thank you for your support and patronage of Sarova Stanley. We are happy that you discovered elements of our heritage which we are eager to share with all our guests. The spacious rooms echoes down from back in 1902 when space restrains did not hamper as much as does now in more modern hotels. We also loved reading...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Food & drink at the hotel
Exchange Bar
Exchange Bar
Cuisines: Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast included
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 

Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: $213 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Reservation Options:
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi
Hotel Style:
#2 Family Hotel in Nairobi
#3 Romantic Hotel in Nairobi
#3 Business Hotel in Nairobi
#5 Spa Hotel in Nairobi
#8 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Sarova Stanley staff and other travellers.
7 questions
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ca
ca
4 months ago
Bedfordshire
over a year ago

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Questions? Get answers from Sarova Stanley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Better to ask for inside halls or Club rooms”
 of 5 bubbles gilkla79, 18 Feb 2017 | Read review
“Avoid 517 if you want good wifi and privacy”
 of 5 bubbles 847TonyM, 17 Feb 2017 | Read review
“The higher a floor the better and if budget allows, take one of their classic themed suites”
 of 5 bubbles Safariafficionado, 13 Feb 2017 | Read review
“Depends if you want to view life in Nairobi or the quiet courtyard - both great!”
 of 5 bubbles AfricaCarol, 6 Feb 2017 | Read review
“We stayed on the 5th floor and it was very quiet”
 of 5 bubbles ciaobella79, 8 Dec 2016 | Read review
5 of 5