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LAICO Regency Hotel

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LAICO Regency Hotel
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222 Reviews from our TripAdvisor Community

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Showing 190: English reviews
Reviewed 2 days ago NEWvia mobile

It was a good experience The most amazing thing is the staff was high professional Spicialy gust relation staff was sooo helpful and friendly They have a sample solution For any thing Thanks miss Monica

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Helpful?
Thank Ayamanstar
Reviewed 4 days ago NEWvia mobile

My wife and i spent a week here. Excellent room. Great staff very friendly and helpful. Aircon was noisy. When main lights were off all plugs went off.There was an issue that there was limited ice for drinks. The bar shut at 10.30pm. Great heated outdoor pool with good gym and sauna and steam rooms men and ladies. Good parking...

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Thank Michael T
Reviewed 5 days ago NEWvia mobile

I did enjoy being there with my family..staff were very friendly. Good big bed.nice view and a swiming place. Good value for money. Acomodative customer relation personel. Good clean room. I will always be your guest when I visit Nairobi

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Thank wanguiwanguu
Reviewed 3 weeks ago via mobile

Check in was OK . The rooms had mosquitoes and the air conditioning wasn't working. If you want a smoking room they definately don't have any . The rooms are okay . It wasn't that busy but slowest service I have experienced ever . The waiters are extremely extremely rude especially one called Billy who was at the pool bar...

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Thank Tushabomwe S
Sydney, Australia
Reviewed 3 weeks ago

The staff here are amazing. You will get the royal/celeb treatment even at the affordable price that it is. You are able to get anything you need anytime (water, food etc), not the same at all places in Africa. There's a really nice pool, restaurant, gym and other facilities with a great view of Nairobi. I was unwell after travelling...

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Thank Caseysah
Laico R, General Manager at LAICO Regency Hotel, responded to this review

Dear Ms.Sarah, Hope my message finds you well, First of all , let me seize this opportunity to thank you for your mentioned positive comment . Secondly , It was our pleasure to host and serve you at your second home Laico Regency Hotel - Nairobi. Finally ,Looking forward to host and serve you in the nearest future. Best Regards...

Nairobi, Kenya
Reviewed 4 weeks ago via mobile

I really enjoyed it. I used to hold my meetings there quite often. It is clean, staff are friendly and the food good. The soup at lunch was great but meat was a bit oversalted. The dessert was great so was the fresh juice.

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Thank 246ruth
Laico R, General Manager at LAICO Regency Hotel, responded to this review

Dear M. Ruth, Let me seize this opportunity to thank you for your mentioned comments. Really ,It was our pleasure to host and serve you at your second home away from home Laico Regency Hotel -Nairobi. Your above comment concerning meat is consider and will be maintain soon. Looking forward to host and serve you in the nearest future at...

Dubai, United Arab Emirates
Reviewed 11 January 2017

LAICO Regency hotel good to stay. Good location very easy excess for near by business center . staff always keep smile and very helpful . Specially Ms. Monicah at Guest Relation table was very helpful . Amzing view and location .

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Thank 407abhishek
Laico R, General Manager at LAICO Regency Hotel, responded to this review

Dear Mr. Abhishek, Hope my message finds you well, First of all ,let me seize this opportunity to thank you for choosing laico Regency Nairobi Hotel to be your second home away from your home. Secondly ,Many thanks for you positive and nice comment. Looking forward to host and serve you at your second home Laico Regency Nairobi Hotel. Best...

Osaka, Japan
Reviewed 3 January 2017 via mobile

I really liked the hotel. Rooms are nice. Pool was in a little need of a vacuuming but it was nice. The gym was well equipped and it's in a good location. All the staff (except the checkout man) were great! The problem I had was at checkout. I'm pretty sure when I booked the room that it said breakfast...

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Thank Osakachero
Reviewed 28 October 2016

This hotel was the best designed hotel and it stood out a few years ago but has been let to run down.The design is magnificent be the a lot of things need to be change as they are now dated like the celling of meeting rooms.I wish it could be restored to its former glory.staff are good

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Thank Stephen Onyango O
Laico R, Ag. General Manager at LAICO Regency Hotel, responded to this review

Dear Mr. Onyango, We thank you for taking the time to share your value feedback with us. We greatly appreciate all comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, I regret to see that we have not been able to meet your expectation during your...

Reviewed 11 October 2016 via mobile

Terrible place. Rooms are not mosquito proof. I woke up covered in bites. The air conditioner doesn't actually cool the room, just makes a loud noise. The wardrobe lights stayed on all night, illuminating the room. Book elsewhere!

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Helpful?
Thank Scott L
Laico R, Ag. General Manager at LAICO Regency Hotel, responded to this review

Dear Scott, Thank you for taking the time to review your stay at our property and for sharing your concerns. We take all our guests’ feedback very seriously. Please accept our most sincere apologies for all the above-mentioned shortfalls experienced in the hotel . Remedial steps are being taken to avoid such situations in future. Once again, thank you very...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to Nairobi and to the LAICO Regency Hotel, offering quality hotel accommodation as well as inspiring conference facilities in Nairobi, Kenya. LAICO Regency is considered among the best Nairobi leisure and business hotels.Perfectly suited for today's traveller, LAICO Regency offers quality service, to ensure guests' comfort at all times within a warm and welcoming atmosphere. ... more   less 

Additional Information about LAICO Regency Hotel

Address: Uhuru Highway | City, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: $181 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — LAICO Regency Hotel 5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico
Hotel Style:
#5 Casino Hotel in Nairobi
#24 Spa Hotel in Nairobi
#39 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from LAICO Regency Hotel staff and other travellers.
2 questions
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28 days ago
1 month ago

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Questions? Get answers from LAICO Regency Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Located in the city centre”
 of 5 bubbles stephenonyangoo, 28 Oct 2016 | Read review
“Try rooms in the upper floors”
 of 5 bubbles wpatrickdewilde, 30 Sep 2016 | Read review
“Try a room facing the pool”
 of 5 bubbles countrychic1, 3 Sep 2016 | Read review
“10th floor”
 of 5 bubbles dawinab20, 16 Jul 2016 | Read review
“Currently, take rooms on the lower floors as the fittings are newer.”
 of 5 bubbles isaac24, 30 May 2016 | Read review
5 of 5