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Sarova Panafric

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#19 of 161 Hotels in Nairobi
Certificate of Excellence
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Sarova Panafric
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733 Reviews from our TripAdvisor Community

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Showing 656: English reviews
Nottingham, United Kingdom
Reviewed 13 July 2014

Both my wife and i have just returned after staying at the Sarova Panafric hotel in Nairobi. From the moment we arrived at the hotel, the magic started!! Augustine Kutoyi, in his traditional uniform, made us feel welcome with the biggest smile we have ever seen. He looked after us throughout our stay and must be complimented and promoted for...

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Helpful?
1Thank Larry B
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Larry, Thank you for sharing your experience at Sarova Panafric. We take pride in serving our guests exceptionally and ensure they experience our Refreshing African Hospitality and I am glad that we made the entirety of your stay enjoyable. I am delighted to read your positive feedback and will personally share the same with the entire team who will...

Reviewed 12 July 2014 via mobile

Sarova Panafric came to my rescue when I had to change the venue for an event I had planned for three months, three days to the event. They provided excellent support, accommodated my requests despite the short notice and were critical in making the event a success. I would go back again and again.

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Helpful?
Thank Harry K
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Harry, Thank you for sharing your experience at Sarova Panafric. I am delighted to read your very kind words and will share the same with the entire team. We take pride in serving our guests exceptionally and I am glad that we were able to make your event a success and you found our conferencing facilities to be excellent....

Chelmsford, United Kingdom
Reviewed 8 July 2014

I stay here fairly regularly for business and I am always very happy with the accommodation. The beds are extremely comfortable, the rooms clean and they all have nice bathrooms. The restaurant food is really nice, breakfast is good for African hotels, with a huge choice available. What really makes this place amazing though is the staff. They are simply...

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Helpful?
1Thank JennyLaRue
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Jenny, Thank you for sharing your experience at Sarova Panafric. We are glad to read that you have selected us as your hotel of choice and even happier to read that you enjoyed the entirety of your stay here, from the beds to the variety of food. We take pride in serving our guests exceptionally and I will share...

Sydney, Australia
Reviewed 7 July 2014

Arriving here late and exhausted after the day from hell (another story) the staff at the desk and elsewhere were helpful, kind and exactly what we needed. The room - allocated at short notice - was minus a few bits and pieces but these were provided within 10 minutes together with apologies. Comfortable, clean and safe - that's what we...

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Helpful?
Thank Elleron540
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for sharing your experience at Sarova Panafric, we appreciate your feedback. We are delighted that you selected Sarova Panafric and are happy to read that you enjoyed the entirety of your stay at the hotel. We are wholly committed to serve our guests exceptionally and I will personally share your feedback with the staff who will...

Cairo, Egypt
Reviewed 7 July 2014

Great Hotel clean and comfortable. Very convenient to the city and services. Staff were extremely friendly and helpful. The food at Flame Tree Restaurant and Bar has a great choice of delicious food and drink. No one should go hungry Would definitely stay again.

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Helpful?
2Thank Caron W
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Caron, Thank you for sharing your experience at Sarova Panafric, we not only appreciate feedback but also welcome it. We are delighted that you selected Sarova Panafric and are happy to read that you enjoyed the entirety of your stay at the hotel. We are wholly committed to serve our guests exceptionally and I will personally share your feedback...

Ruislip, United Kingdom
Reviewed 2 July 2014

We arrived relatively late at night and didn't expect much when we arrived. How wrong could we be? The staff made us feel so welcome even though it was 11 at night. The porters were very helpful and made us feel at home. The room was very nice and they'd even put a few swans made from towels on the...

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Helpful?
1Thank McBellers
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear McBeller, Thank you for sharing your experience at Sarova Panafric, we not only appreciate feedback but also welcome it. We are delighted that you selected Sarova Panafric and are happy to read that you enjoyed the entirety of your stay at the hotel. We are wholly committed to serve our guests exceptionally and I will personally share your feedback...

East Malling
Reviewed 30 June 2014

We did not stay at the horel, but used it as a place to spend most of our evenings. The atmosphere in the restuarant was wonderful, the staff were always welcoming, helpful and friendly, the menu is wide and the portions large and the open enclosed area is a real pleasure to sit within and enjoy our meals and drinks....

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Helpful?
1Thank Karen S
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Karen, Thank you for sharing your experience at Sarova Panafric. We are glad that you selected Sarova Panafric and enjoyed your dining experience at the hotel. We are wholly committed to serve our guests exceptionally and the staff will be happy to read your kind words. It is good to hear that you enjoyed the ambience wide variety of...

London, United Kingdom
Reviewed 29 June 2014

This hotel need badly need a refurbishment, as the bedroom and bathroom seems old. Compared to other Sarova's this is a little let down. However staff were very friendly, good location and good security. Food was good, a little expensive but very generous portion.

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Thank iV0yager
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for sharing your experience at Sarova Panafric, we not only appreciate feedback but also welcome it. We are delighted that you selected Sarova Panafric and are glad to read that you enjoyed your stay at the hotel. We are wholly committed to serve our guests exceptionally and the staff will be happy to read your kind...

West Malling, United Kingdom
Reviewed 27 June 2014

We were not staying at the hotel so only used the restaurant facilities as non residents. Unlike other hotel restaurants, this is often used by Kenyans as well as foreign tourists. This gives it a much better ambience. The part open part enclosed outdoor area of the restaurant cannot be beaten for pleasant al fresco dining. The menu is a...

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Helpful?
Thank Gordon M
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Gordon, Thank you for sharing your experience at Sarova Panafric. We are delighted that you selected Sarova Panafric and we are glad to read that you enjoyed your dining experience at the hotel. We are wholly committed to serve our guests exceptionally and the staff will be happy to read your kind words. It is good to hear that...

Helsinki, Finland
Reviewed 21 June 2014

Extremely friendly and flexible staff makes you feel at home. Location is nice for those who like to be walking distance from city center as walking is much faster way to get there than car. (Although pedestrians should be very careful as driving culture is grazy.)

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Helpful?
Thank MamaSheria
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your experience at Sarova Panafric, we not only appreciate feedback but also welcome it. We are delighted that you selected Sarova Panafric and we are glad to read that you found our hotel and its location wonderful. We are wholly committed to serve our guests exceptionally and ensure that their stay is...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 

Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 00100, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: $165 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sarova Panafric 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Hotel Style:
#10 Business Hotel in Nairobi
#11 Spa Hotel in Nairobi
#15 Romantic Hotel in Nairobi
#19 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Sarova Panafric staff and other travellers.
11 questions
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2 months ago
4 months ago
Glasgow, United Kingdom
Glasgow, United Kingdom
over a year ago

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Questions? Get answers from Sarova Panafric staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one of the new rooms.”
georgehK2535WE, 16 Jan 2017 | Read review
“We stayed in room 410”
Karen255114, 15 Jan 2017 | Read review
“Higher floors offer better views”
alexf120, 16 Oct 2016 | Read review
“Rooms with swimming pool vieware quieter.”
Blanka_Novakova, 15 Sep 2016 | Read review
“Choose the upgraded rooms, # x22 to x33 on each floor, for an interior, locked hallway”
CoryT412, 6 Aug 2016 | Read review
5 of 5