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Sarova Panafric

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#19 of 161 Hotels in Nairobi
Certificate of Excellence
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1 room 2 adults 0 children
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Sarova Panafric
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733 Reviews from our TripAdvisor Community

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Showing 656: English reviews
Tunbridge Wells
Reviewed 18 June 2014 via mobile

Theis is a luxury african themed hotel. My room was on the groud floor and had a garden terrace. The room was nicely styled but a bit dated. Everything wprked thought. The restaurants are good. The service is very good. The hoptel is popular with non residents. Businesstypes lunch and meet there. I will stay again with pleasure.

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Helpful?
Thank TunbridgeWellsTrevor
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for sharing your experience at Sarova Panafric, we not only appreciate feedback but also welcome it. We are delighted that you selected Sarova Panafric and we are glad to read that you enjoyed the entirety of your stay with us. We are wholly committed to serve our guests exceptionally and ensure that their stay is enjoyable....

Brisbane, Australia
Reviewed 18 June 2014

We stayed on and off at the Panafric for five nights between our Safari's.The whole experience was very good. All staff were attentive and ever so eager to help you. Over this 2 week stay period, Benson the ever so happy and helpful head porter and Dennis, new to his role, would welcome our return with name greetings. Panafric was...

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Helpful?
Thank johnelsworthy
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you for sharing your experience at Sarova Panafric, we not only appreciate feedback but also welcome it. We are delighted that you selected Sarova Panafric and we are glad to read that you enjoyed the entirety of your stay at the hotel. We are wholly committed to serve our guests exceptionally and ensure that their stay is...

Cape Town, Western Cape, South Africa
Reviewed 16 June 2014

I stay at Sarova every time I am in Nairobi for business. Apart from warm and friendly staff, the hotel has very tight security, it is neat, and their wifi is amazing. Upon arrival, the friendly staff bring you some hot refreshing towels. I know sounds petty, but after a loooong flight that can be oh so heavenly..lol

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Helpful?
Thank Hon Remmy S
Mr_David_Gachuru, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your experience at Sarova Panafric, we not only appreciate feedback but also welcome it. We are delighted that you selected Sarova Panafric and we are glad to read that you found our hotel wonderful. From the security to the WiFi to even the welcome experience. We are wholly committed to serve our...

Wellesbourne Hastings, United Kingdom
Reviewed 14 June 2014

We recently stayed at the Sarova Panafric, either side of our wonderful Masai Mara safari. We loved it. Perfect situation, easy to get into Nairobi and to the airports. Nice outlook of trees and gardens not buildings. Lovely colonial feel and the room was very nice and comfortable. The staff were very friendly, helpful and efficient. and were always interested...

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Helpful?
Thank Jane S
General M, General Manager at Sarova Panafric, responded to this review

Dear Jane, Thank you very much for sharing your experience at Sarova Panafric, we not only appreciate feedback but also welcome it. We are delighted that you selected Sarova Panafric and we are glad to read that you found our hotel wonderful. From the prime location to the comfortable rooms as well as the gardens. We are wholly commited to...

Wilmslow, United Kingdom
Reviewed 8 June 2014

We recently stayed two nights at the Pan afric. This was our second visit. I had totally forgotten how hard the beds were. I can honestly say we had sore ribs from the hard bed. Apart from that the hotel is ok - not the best but not the worst. Staff are very good. Food is ok.

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Helpful?
1Thank birchstonekelsey
General M, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your experience at Sarova Panafric. We take guest feedback seriously and we have noted your feedback on the firmness of the beds. We are happy to provide guests with a bed that suits their comfort level as all guests have differing needs. Kindly do let me know the next time you are...

Adelaide, Australia
Reviewed 6 June 2014

We spent one night in between our safaris and at the end of our safari. Where the foyer and restaurant looked first class. Unfortunately our rooms were a different matter. The rooms we stayed in were outdated with sliding doors not closing properly and bathrooms in desperate need of repair. No screens on bathroom slated glass windows which let in...

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Helpful?
1Thank Marilyn M
General M, General Manager at Sarova Panafric, responded to this review

Dear Marilyn, Thank you very much for sharing your experience at Sarova Panafric. We note your frank and honest feedback on the state of the room that you stayed in. We have reviewed the issues raised and have addressed them to ensure that our customers will enjoy the luxury of Sarova Panafric as they have always done. Sarova Panafric is...

London, United Kingdom
Reviewed 6 June 2014

I returned to the Sarova Panafric in Nairobi again in May. Got to say I really loved the visit again. I found the staff friendly the first time I stayed here - this year they took it to the next level, with some of the staff I met last time remembering my name, and all of them bending over backwards...

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Helpful?
Thank JoFo74UK
General M, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your great experience at Sarova Panafric. It's great that you selected Sarova Panafric and I am glad to read that you found our hotel wonderful. Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great. I will pass on your kind...

London, United Kingdom
Reviewed 3 June 2014

The staff couldn't have been more helpful - this hotel deserves 5 stars for service. Room very nice and clean. Pool is beautiful, though never seems to be used by anyone. Security seems good, including additional key locks on each corridor.

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Helpful?
Thank Anna W
General M, General Manager at Sarova Panafric, responded to this review

Dear Anna, Thank you very much for sharing your great experience at Sarova Panafric. It's great that you selected Sarova Panafric and I am glad to read that you found our hotel wonderful. I'm happy to read that you were pleased with all aspects of our hotel, from the room to the pool to the security. We definitely look forward...

Dhaka City, Bangladesh
Reviewed 1 June 2014

I stayed for about a week in May 2014 for workshop. Excellent external natural environment with trees and plans on the low hills. Over all climate in Nairobi is fine. Services are good. Maintenance is good.

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Helpful?
Thank kamalbis
General M, General Manager at Sarova Panafric, responded to this review

Dear Guest, Thank you very much for sharing your great experience at Sarova Panafric. It is great that you selected Sarova Panafric as your preferred hotel in Nairobi and I am glad to read that you enjoyed your stay with us. We particularly take pride in your very kind comment on how we care for our environment. We look forward...

Casablanca, Morocco
Reviewed 28 May 2014

Overall, it was a good experience with an exceptional one hour massage by Jane at the well being center. I spent 5 nights at the hotel and noticed that all the staff members are friendly. it is not just a coincidence. it is a result of some good trainning.

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Helpful?
Thank Ali E
General M, General Manager at Sarova Panafric, responded to this review

Dear Ali, Thank you very much for sharing your great experience at Sarova Panafric. It is great that you selected Sarova Panafric and I am glad to read that you enjoyed your stay with us and found our staff excellent and without exception, you found everyone friendly. I will personally pass on your remarks to Jane who will be glad...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 

Additional Information about Sarova Panafric

Address: Along Valley Road, Nairobi 00100, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: $165 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sarova Panafric 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Hotel Style:
#10 Business Hotel in Nairobi
#11 Spa Hotel in Nairobi
#15 Romantic Hotel in Nairobi
#19 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Sarova Panafric staff and other travellers.
11 questions
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4 months ago
Glasgow, United Kingdom
Glasgow, United Kingdom
over a year ago

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Questions? Get answers from Sarova Panafric staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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Blanka_Novakova, 15 Sep 2016 | Read review
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5 of 5