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The Boma Nairobi

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#8 of 164 Hotels in Nairobi
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1 room 2 adults 0 children
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The Boma Nairobi
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601 Reviews from our TripAdvisor Community

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There are newer reviews for The Boma Nairobi
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Showing 549: English reviews
Nairobi, Kenya
Reviewed 29 November 2016

Great for conferences and meetings. Food is not great though.We asked for a la carte menu but they couldn't provide it.Buffet menu can be boring to the taste.We were surprised that the Chief Chef came to tell us that they can't fix meals on special order.

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Helpful?
1Thank burnettkilasi
Management response:

Dear Burnettkilas My sincere apologies for the late response. We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear about your unfortunate experience at one of our Restaurants. Please note that your concerns have been passed on to our Food & Beverage Department. We do hope you give...

Reykjavik, Iceland
Reviewed 19 November 2016

This is where you want to be! A room may be a room but the Boma offers a home staffed with friendly staff, whom are highly trained within service and hospitality. The food is great and the facilities are above expectations. To top it all off the proceedings go straight to the Red Cross. It doesn't get better!

Review collected in partnership with this hotel
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Helpful?
Thank TorbjornPedersen
Management response:

Dear TorbjornPedersen I wish to apologize for the late response. Thank you very much for giving us a perfect rating. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future....

Paris, France
Reviewed 16 November 2016 via mobile

Stayed for 2 nights in Boma, the hotel is not bed but there are things that should be improved for the 215usd they charge per night They agreed to give me free early check-in on 7:00am which is nice The room is really big but the bathroom and toilet are very small, new towels are hung on the curtain pole...

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Helpful?
Thank Idan s
Management response:

Dear Idan My sincere apologies for the late response. We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to the relevant departments for rectification. We do hope...

Reviewed 16 November 2016 via mobile

The hotel is in Nairobi south c not. Far from the airport highway. It's a red cross hotel with a friendly touch . Accessible to the CBD and conveniently not very far from the airport. The hotel.has state of art touch and a heated pool

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Helpful?
Thank Esther W
Management response:

Thank you for taking time to write a review on your experience at The Boma Hotel. We are glad that you found our services satisfactory and in particular the general ambiance and the heated pool. Our aim is to leave a lasting positive mark in the hearts of our patronage that would make them come back and we appreciate that...

Dubai, United Arab Emirates
Reviewed 14 November 2016 via mobile

This is the first time in this hotel in Nairobi chosen by my Company. Most of the hotel staff is smiling and helpful, the rooms are large and full of light, bathrooms with shower and bathtub, good breakfast buffet, the spa deserves a note of mention, I found it pricey in consideration of the facilities conditions which reflect most of...

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Helpful?
Thank Massimo F
Management response:

Thank you for taking time to write a review on the Boma Nairobi. We are glad you left with a memorable mark from our staff, services and facilities. Kindly note that we were delighted for the opportunity given to host you and are glad that you found our offer and service delivery to your satisfaction. Your comments about the Steam...

Gammarth, Tunisia
Reviewed 7 November 2016

Nice Hotel, very good service. The rooms are extremely large, clean with all the necessaries. Location can be Ok for tourist reason but a bit far from the city center. The breakfast was very correct with a good coffe taste and excellent service. The unique negative point with the pool which is not to big was sometimes the Internet connection.

Review collected in partnership with this hotel
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Helpful?
1Thank AhmBLS
Management response:

Thank you for choosing to stay with us during your recent visit in Nairobi. We are glad to note that we met your expectations. Thank you for your kind mention on proximity to the airport and quality of breakfast. As for Internet connectivity hitch, we have shared your concerns with the concerned department who are looking to address the issue....

San Diego, California
Reviewed 5 November 2016

We stayed here for a night en-route to the usual safari. The hotel was quite comfortable and the hotel staff was quite helpful and courteous. We had dinner here - ordered room service. The food was quite good too. Everything worked and was quite clean and tidy.

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Helpful?
1Thank Mandar S
Management response:

Thank you for your valuable and kind comments about our service and staff. We are grateful that your expectations were met as this forms basis of our core values. We will definitely share your feedback with the rest of the staff and trust that we will see you again in future.

Berlin, Germany
Reviewed 1 November 2016 via mobile

The hotel sits close to Nairobi National Park but away from downtown and the chic uptown. With all the gates and guards it looks safe to me, a very important aspect these days. The staff is always friendly and helpful around. My room was on the 6th floor and was very spacious. The bed was comfy and the room was...

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Helpful?
Thank Stefan T
Abuja, Nigeria
Reviewed 30 October 2016

I had a very welcoming a nice stay. The staff were very friendly and helpful from pickup at the airport to the drop-off. I would recommend a stay there as it's value for money. Food was good, service was good.

Review collected in partnership with this hotel
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Helpful?
Thank Z501ZUsandran
Management response:

Thank you for taking time to review The Boma Nairobi. We are glad that your expectations were met and that our staff were helpful and offered excellent services. Thank you for mentioning the transfers, food and general service. We look forward to your future patronage. Kind regards.

Reviewed 23 October 2016

The rooms are world class and clean, cable internet and hdmi interactions with the tv set possible, Good Bathrooms and toiletries.A safe and a fridge available in the rooms.Breakfast is superb a wide range of choices available and food in general is quite classy. Liked the above three with equal measure, The bath tab is taking too much space in...

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Helpful?
Thank Philip B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hospitality has now become a new front in the fight against human suffering. Kenya Red Cross Society has taken this concept to the next level with the launch of The Boma Nairobi. This is a luxury deluxe hotel with an adjoining conference centre offering world-class hospitality, having every penny of profit funding the KRCS’s humanitarian work. This is 'hospitality with a conscience.' ... more   less 

Additional Information about The Boma Nairobi

Address: Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: $260 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Boma Nairobi 5*
Number of rooms: 148
Reservation Options:
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Hotel Style:
#1 Business Hotel in Nairobi
#3 Family Hotel in Nairobi
#5 Romantic Hotel in Nairobi
#5 Spa Hotel in Nairobi
#8 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from The Boma Nairobi staff and other travellers.
13 questions
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Questions? Get answers from The Boma Nairobi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor has great view over the national park”
 of 5 bubbles raffertybrown, 18 Feb 2017 | Read review
“All rooms are perfect and of course with an handsome cost”
  • The Deluxe rooms. Has option to stay with family.
 of 5 bubbles , 15 Feb 2017 | Read review
“All the rooms are good and have air conditioning”
 of 5 bubbles offshorebirder, 11 Feb 2017 | Read review
“5th floor is quite warm”
 of 5 bubbles Q437DCphilipb, 23 Oct 2016 | Read review
“Very good. Some improvements on the Internet connection.”
 of 5 bubbles kidusf, 30 Sep 2016 | Read review
5 of 5