We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The hotel was not chosen by me but the Safari company. Security good, breakfast good, Nakumat shop behind the hotel, but the rest was awful. Reception not very interested in helping out, rooms in bad need of repair.
Thank Kennert K
Response from liliantowers, General Manager at Nairobi Safari ClubResponded November 26, 2015
I sincerely apologize for your experience here at the hotel. Your observations have been forwarded to the Front Office and Maintenance departments respectively. Thank you very much for your feedback.
This may have been a good hotel at one point, but today, it is completely run down. I became the victim of credit card fraud there (after having paid my bills and after having returned to my home country). In spite of two official letters...More
2 Thank Gerrit D
Response from liliantowers, Front Office Manager at Nairobi Safari ClubResponded October 7, 2015
We sincerely apologize for this experience. We are currently under new management. Please send us your details on firstname.lastname@example.org, so that we can look into the issue once more.
I suppose the hotel was a 5* years and years ago. Hotel need a refresh of furniture and decorations. In Europe for sure would be a 2/3* max. Staff is always very kind and ready to help you. Rooms are big and clean although very...More
Thank Cristiano M
Response from liliantowers, Front Office Manager at Nairobi Safari ClubResponded September 30, 2015
Thank you for your feedback. We are currently under new management and I assure you that you will see positive changes on your next visit.
We spent 2 nights here recently and it was a big disappointment and waste of money. Seems like the time stopped in hotel 15 years ago or so especially when looking at the hotel advertisement pics. Aged rooms with carpet with stains, old furniture, bathroom...More
1 Thank marek_bkk
Response from liliantowers, General Manager at Nairobi Safari ClubResponded September 28, 2015
I really enjoyed the size of the room, and although the decor is a bit tired and could do with a revamp, the room was very comfortable. It's a shame the TV channels only showed news, sport and two local channels, when there's so much...More
Response from liliantowers, General Manager at Nairobi Safari ClubResponded August 3, 2015