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Palacina Residence & Suites

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180 Reviews from our TripAdvisor Community

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Showing 172: English reviews
Warrenton, Virginia
Reviewed 13 February 2015

A tranquil and secure environment in the middle of a big city. A friendly and help staff, great food service and comfortable room. The rooms are spacious, with satellite TV and free wi-fi -- both most welcome. Highly recommend.

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Helpful?
Thank FreqTraveler35
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear FreqTraveler35, Thank you very much for taking time to review Palacina and for your very generous reccomendation. We definitely love receiving feedback from all of our guests and residents and moreso from frequent travelers who are able to benchmark our service offering. Thanks again and we wish you very happy travels. Tony Sawe | General Manager | Palacina -...

Nairobi, Kenya
Reviewed 28 January 2015

I've been fortunate to be a long term resident in the Palacina apartments for the past 9 months. My 1 bed apartment is tastefully furnished and is airy, comfortable and spacious. Tony the GM leads an excellent team of staff and they really make guests feel at home, whether they are short or long term stays. The Moonflower restaurant has...

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Helpful?
Thank harleydad51
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear HarleyDad51, We are especially pleased whenever we receive reviews and comments from our long-term residents. Off the bat we would like to thank you for your patience as we work to improve Palacina and we look forward to your comments and suggestions once we have the new lap pools and wellness areas in place. Thank you for choosing us...

Diani Beach, Kenya
Reviewed 19 January 2015 via mobile

We just checked out this morning after 5 nights and already missing Palacina! We stayed in a penthouse which is decorated beautifully with all kind of mind calming artifacts. Cosy sofas, comfortable beds, fully equipped kitchen and two beautiful balconies to relax on. If you like something within the rooms you can buy it and all in-room comforts such as...

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Helpful?
Thank travelfan1103
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Travelfan1103, We are very pleased to read this review from a very seasoned traveler. We definitely look forward to your return and until then we wish you very happy travels! Best wishes, Tony Sawe | General Manager | Palacina - Nairobi

Kisumu, Kenya
Reviewed 1 January 2015

I have stayed at the Palacina recently on my frequent business trips to Nairobi, and it's now my favorite. It is a peaceful niche in Nairobi (nearby construction not withstanding), centrally located and homey and personal but elegant.The hotel is related to a high-end housewares store, so it's like the home you wush had (you know, if you didnt have...

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Helpful?
Thank EAZG
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear EAZG, As always; we are delighted to welcome your family to "your home in Nairobi" and we look forward to your return visit. I am glad to advise that our improvement project will soon be complete and thereafter our spa and wellness floor will provide an even more relaxing experience. Thank you and Happy New Year 2015! Tony Sawe...

London, United Kingdom
Reviewed 11 December 2014

We stayed there twice first en route to Zanzibarand then on return from safari in the Serengeti. On the return it seems like coming home! Very peaceful,and well located. Staff and management friendly. Rooms are well apportioned and of a good size. Breakfast was good. Main menu needs a few African additions. Ideal place for my clients

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Helpful?
Thank Zetat0urs
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Zeta Tours, Thank you for this review and for spending part of your holidays with us at Palacina. We note the request for some more local delicacies at our Moonflower Bistro and our Chef looks forward to tempting your taste buds on your return trip which will hopefully be soon. Best regards for the New Year! Tony Sawe |...

Ottawa, Canada
Reviewed 29 November 2014

I feel sorry for the guests who stay only a brief night or day at the Palacina on their way to or from a safari. They are missing the true charm and quality of this unique boutique hotel. I have been staying in one of the apartments at the hotel for ten months and it has been a memorable experience....

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Helpful?
Thank Toni M
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Toni, I have shared this review with the entire team and we are all having a very happy morning today. Thank you much for such a detailed and balanced review; we are delighted that we have met your expectations of us. As usual we are always changing and improving and a little birdie has whispered to me about flat...

Wellington
Reviewed 18 November 2014

We stayed here with a big group of friends before heading off on Safari the following day. The rooms are very generous size and just lovely. Only regret is that we didn't have enough time to sit and relax in the room! We had lunch and dinner at the Hotel, and both were just lovely. Highly recommend.

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Helpful?
Thank beaniewellington
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear BeanieWellington, Greetings from Nairobi and thank you for a lovely and balanced review of your stay. My team and i hope that you truly enjoyed your African adventure and that you took home many wonderful memories of your safari. Hopefully we will see you back for more great adventures in years to come. Thanks again, Tony Sawe | General...

Bath
Reviewed 11 November 2014

We arrived late and left early the following day, so didn't have time to enjoy the pool or other facilities, but we had a very comfortable stay. We were lucky to be given a penthouse suite and it was full of 'wow'! Lovely master bedroom and bathroom, beautiful big sitting room, dining table area and full kitchen, plus second smaller...

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Helpful?
Thank JSomerset
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear JSomerset, We were delighted to welcome you to Nairobi and it was our pleasure to upgrade your accommodation. As you may have noticed; we are in the process of expanding and improving. We look forward to welcoming you into one of our beautifully upgraded suites in the future. Thank you very much! Tony Sawe | General Manager | Palacina-Nairobi

Eijsden, The Netherlands
Reviewed 6 November 2014

Nice design of hotel - got booked into an appartment, since hotel rooms where sold out. Really friendly staff, very fortcoming without being too much (as sometimes might happen in Africa). Good food and a nice terrace to sit on to get some work done!

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Helpful?
1Thank JoyceNLBE
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear JoyceNLBE Thank you for taking time to post this review. We are glad that you enjoyed our serviced and furnished apartments/residences and we look forward to your return visit. Best regards, Tony Sawe | General Manager | Palacina-Nairobi

Toronto, Canada
Reviewed 15 October 2014

This hotel has a very friendly, helpful staff and great meals. We really enjoyed the ambience of the outside restaurant with garden. The breakfast was excellent with a wide variety of local fresh fruits and good choices for breakfast food. The rooms are very spacious and well appointed. The only annoyance we had is the major construction work going on...

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Helpful?
Thank Norm C
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Norm, Thank you very much for your very fair & frank review. I passed your comments on to our staff and they were very pleased that you enjoyed their hospitality as well as our boutique facilities. We all work very hard to provide a true Kenyan welcome and we are very pleased to have welcomed you both. My sincere...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
Official Description (provided by the hotel)
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 

Additional Information about Palacina Residence & Suites

Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: $296 - $440 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palacina Residence & Suites 5*
Number of rooms: 14
Reservation Options:
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Also Known As:
Palacina Residence Hotel Nairobi
Palacina Residence And Suites
Hotel Style:
#6 Romantic Hotel in Nairobi
#8 Family Hotel in Nairobi
#11 Business Hotel in Nairobi
#22 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Palacina Residence & Suites staff and other travellers.
1 question
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Richmond, Virginia
7 months ago

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Questions? Get answers from Palacina Residence & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites are very convinient and offer a very good space and function during your stay.”
 of 5 bubbles larstorpman, 4 Nov 2016 | Read review
“select room overlooking quiet courtyard at back of hotel”
 of 5 bubbles 709johnnym, 1 Nov 2016 | Read review
“All rooms are extremely quiet”
 of 5 bubbles sigunyie, 1 Nov 2016 | Read review
“ask for the new rooms”
 of 5 bubbles Dform3, 18 Jun 2016 | Read review
“All of the rooms seem to be the same - all quiet ad away from the restaurant and bar area.”
 of 5 bubbles bushbabykenya, 1 May 2016 | Read review
5 of 5
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