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Palacina Residence & Suites

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179 Reviews from our TripAdvisor Community

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Showing 171: English reviews
Palm City, Florida
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 6 October 2014

As an end to our trip on safari we booked the Palacina Nairobi for a day room to await our late evening flight to London. Situated in a downtown area, about 40 minutes in traffic from Kenyatta Airport, Palacina is a perfect spot to spend a relaxing day. It is not a resort hotel but rather a comfortable business and... More 

Helpful?
Thank christopherj405
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Christopher, Thank you very much for this detailed review of Palacina. We are very glad that you enjoyed your African Safari and hopefully in the future we will have the opportunity to be your "home in Nairobi" for a longer period. Best regards from a sunny Palacina morning. Tony Sawe | General Manager | Palacina More 

Nairobi, Kenya
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 October 2014

After living in Nairobi for 5 years, I didn't get a chance to stay at Palacina until I moved away. Thankfully, since I left I have stayed at Palacina several times while coming back for work, and it always feels like my home away from home. The rooms are so comfortable and luxurious, I always want to stay for days... More 

Helpful?
Thank jonathanlehe
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Johnathan We are delighted to read a review from a true "Nairobian" We look forward to your return to Palacina we will have fresh chocolate chip cookies on stand-by! Best regards, Tony Sawe | General Manager | Palacina More 

Devon. England
Level Contributor
230 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed 21 September 2014

Very pleased and grateful to on arrival be upgraded to the 'penthouse suite'. Didn't actually expect to have the whole top floor with multiple bedrooms, a kitchen that puts ours to shame, multiple balconies etc, but it certainly made what was intended to be a simple overnight stay rather more memorable than anticipated. Massive and extremely comfortable bed and luxurious... More 

Helpful?
Thank PGBakes
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear PG Bakes, Kindly allow me to sincerely apologize for the maintenance problem; you may rest assured that we have addressed this concern fully. Thank you very much for choosing Palacina and for your very balanced review. It was indeed our pleasure to host you. Hopefully you will be our guests again in the future once we complete our upgrade.... More 

Milan, Italy
Level Contributor
164 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 8 September 2014

We stayed there for one night only while going to another destination, and having a good restaurant inside the hotel was perfect solution for dinner. The rooms and the hotel in general are quite old but kept very well and the rooms and bathroom were very clean. The service at the lobby and restaurant was excellent, very helpful and friendly.

Helpful?
Thank Traveler4Leisure
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Traveler4Leisure, Thank you very much for your review; hopefully you will visit us for a longer duration in the near future. We wish you fun, discovery and advenyture in all your leisure travels. Best regards, Tony Sawe | General Manager | Palacina More 

Level Contributor
114 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 31 August 2014

Great place with huge rooms. We did not tour Nairobi so location was not important. Friendly staff, nice food, clean HUGE rooms and has wifi. Great place and thoroughly recommend it. Nice quite place to stay. Trees surround the place and security is great. Great comfortable chairs in the lobby and tables outside if you want. We did not have... More 

Helpful?
Thank chris l
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Adelaide, We hope you arrived back home safe after your African adventure. This is a quick note to thank you very much for a very fair and balanced review. It was indeed our pleasure to be your home in Nairobi. As Kenyans we aspire to living "Pole pole" (slow and easy) .. however we promise to speed up henceforth.... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

We arrived at the Palacina late at night 2 days after our wedding absolutely exhausted. We were welcomed warmly by a charming hotel manager, and taken to an immaculate room, where promptly were ordered room service. The food came quickly, was fresh and delicious and we slept comfortably. When we returned to the hotel after our safari, we got to... More 

Helpful?
Thank Nick S
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Nick, Congratulations yet again on your nuptials!! (I hope you never get tired of hearing congratulations on this..) We are delighted to have been a small part of your honeymoon and we wish you health and happiness. Looking forward to seeing you both on many upcoming anniversaries! Best regards, Tony Sawe | General Manager | Palacina - Nairobi More 

Los Angeles, California
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 August 2014

We arrived at the Palacina after a long flight and a long wait at the airport for our luggage. From the moment we walked through the doors of the Palacina, I could feel our weariness slipping away. The staff was very gracious and welcoming. We ate a late supper in the comfortable lobby while watching World Cup soccer. Our rooms... More 

Helpful?
Thank Heather747
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Heather, Thank you for this lovely review and for visiting us. We hope the rest of your east African stay was exciting and hopefully we will see you back with us in the future. Best regards, Tony Sawe | General Manager | Palacina More 

Los Angeles, California
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 July 2014

We arrived fairly late in the evening from Nairobi Airport. The staff was so welcoming and friendly for 4 exhausted travelers arriving after 30 hours door to door from Los Angeles. Tony Sawe, general manager, invited us for a drink. Between him and his wonderful staff we were rejuvenated and invigorated by the conversation, staff, and accommodations. It is a... More 

Helpful?
Thank TerryHerkner
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Terry, Bob, Bonnie & Mini, We miss you.. come back... We are very pleased that you enjoyed your very brief visit to Nairobi and that the rest of the Safari was successful. It was a real pleasure to meet you and I look forward to trying a Kolach recipe very soon. Best regards from Nairobi. Tony Sawe | General... More 

Dallas, Texas, United States
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 27 July 2014

We only stayed here 1 night between our over seas flights and going to the Masai Mara. The hotel, rooms and service were wonderful. The staff was excellent and the room was fully equipped. Dinner was very good and breakfast was as well. We stayed in the suite and had a bedroom for us and one for our son as... More 

Helpful?
Thank MikeMackow
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Mike Mackow, Thank you for choosing to stay with us in Nairobi and for this review of Palacina. We are delighted that you enjoyed your brief visit and we hope that your family (especially your son) had a magical safari experience. Best wishes, Tony Sawe | General Manager | Palacina - Nairobi More 

Salisbury, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2014

We stayed here for a couple of hours as part of a package provided by the travel agent to avoid us sitting in Nairobi Airport for 7 hours. From collection at the airport, right through to returning, the service was excellent. On arrival, we were given access to one of the suites which contained everything we needed to freshen up... More 

Helpful?
Thank DaveDD126YS
GM-Palacina, General Manager at Palacina Residence & Suites, responded to this review

Dear Dave, Thank you for staying with us (albeit so briefly) We hope the rest of your African adventure was also very memorable and we look forward to welcoming you to Nairobi for an extended visit. Best regards from the whole Palacina family. Tony Sawe | General Manager | Palacina-Nairobi More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
Official Description (provided by the hotel)
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 

Additional Information about Palacina Residence & Suites

Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: $297 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palacina Residence & Suites 5*
Number of rooms: 14
Reservation Options:
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Also Known As:
Palacina Residence Hotel Nairobi
Palacina Residence And Suites
Hotel Style:
#6 Romantic Hotel in Nairobi
#8 Family Hotel in Nairobi
#11 Business Hotel in Nairobi
#22 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Palacina Residence & Suites staff and other travellers.
1 question
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Richmond, Virginia
7 months ago

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Questions? Get answers from Palacina Residence & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites are very convinient and offer a very good space and function during your stay.”
 of 5 bubbles larstorpman, 4 Nov 2016 | Read review
“select room overlooking quiet courtyard at back of hotel”
 of 5 bubbles 709johnnym, 1 Nov 2016 | Read review
“All rooms are extremely quiet”
 of 5 bubbles sigunyie, 1 Nov 2016 | Read review
“ask for the new rooms”
 of 5 bubbles Dform3, 18 Jun 2016 | Read review
“All of the rooms seem to be the same - all quiet ad away from the restaurant and bar area.”
 of 5 bubbles bushbabykenya, 1 May 2016 | Read review
5 of 5
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