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Best Western Plus Meridian Hotel

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#27 of 164 Hotels in Nairobi
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Best Western Plus Meridian Hotel
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171 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Newport Pagnell, United Kingdom
Reviewed 23 July 2016 via mobile

Good clean room and bathroom. Powerful A/C. Perfect central location for business in Nairobi. Secure underground parking. Very friendly and helpful staff. Very good in hotel dining. My hotel of choice for short business trips to Nairobi. Introduction of a fine dining restaurant, refurbished gym and refurbished pool - work in progress

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Helpful?
Thank Sethibob
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest I very much appreciate you writing a review of your recent stay at the Meridian Hotel Nairobi. Thank you for mentioning the convenient location of the Hotel, which has easy access to all parts of the city. Your positive comments about our staff are very encouraging and will be passed onto the team. On your next business trip...

London, United Kingdom
Reviewed 22 July 2016 via mobile

Excellent and comfortable facilities for my husband and i in a great clean Executive room. The room was spacious. We stayed for 4 nights and were our used professional and friendly service from early morning breakfasts to taxi services arriving on time at the hotel. A iron and board was provided within minutes of our request in the room. Breakfast...

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Helpful?
Thank Avs1404
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest Thank you for choosing to stay at the Meridian Hotel Nairobi and for taking the time to write a review. I am glad that you were comfortable in our Executive Room and were pleased with the service you received from our staff. Thank you for your patronage and we look forward to seeing you again very soon. Regards...

Kigali, Rwanda
Reviewed 19 July 2016

I stayed overnight. Check in was efficient. The room was clean and well appointed. I was disappointed that they did not have CNN on their television channels. The food from room-service was excellent, particularly the Asian dishes. I recommend the tandoori chicken, mutton Rogan Josh and naan. Room service staff were attentive and gave prompt service. They fussed about taking...

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Helpful?
Thank Sekurut M
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Sekurut M Thank you for writing a review of your recent stay at the Meridian Hotel. Your compliments about the check-in process, our rooms, service provided by our staff and the quality of our food are much appreciated. I have noted your comment about the issue with the wine glass and will look into the matter further. Thanks again...

Dubai, United Arab Emirates
Reviewed 16 July 2016 via mobile

My family and I booked Meridian not expecting much given its 3* rating. However we were pleasantly surprised that they surpassed our expectations on all accounts and provide 5 star service in every way. Their rooms may be a bit small but clean with modern amenities and design. Their buffet breakfast and food is amazing. To top it off they...

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Helpful?
Thank GothikTraveller
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest Thank you very much for writing an excellent review! I am so pleased that your stay at the Meridian Hotel surpassed all your expectations. Your kind comments about the 5-star service that you received from our staff, and the special mention of Patrick, Gertrude, Emmanuel and John have already been passed on. It is feedback like yours that...

Tokyo
Reviewed 14 July 2016

This hotel is one of the best hotels I've been so far. Right from hospitality, the facility itself, location, amenities, food everything is perfect. This hotel just made me feel at home. A place to be whenever in Nairobi.

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Helpful?
Thank henm313
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest Thank you very much for your review! I am glad that you had a wonderful stay with us and felt right at home. We look forward to seeing you again on your next visit to Nairobi. Regards Safiyah Kurji Director

Reviewed 12 July 2016 via mobile

Our MD David stayed two nights here on business and these are his comments: "Initially I was very disappointed as the pool, spa and gym were under maintenance and therefore unusable. As these facilities were a main pull of the Meridian, and nowhere on the website explained the maintenance issues, I complained, and the issue was resolved quickly and to...

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Helpful?
1Thank TownRockEnergy
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest Thank you very much for taking the time to share feedback of your stay with us. I am very pleased to know that our staff handled your complaint in a professional manner and they were able to resolve the issue quickly and to your satisfaction. Thank you for all your wonderful comments especially about our buffet breakfast and...

Reviewed 6 July 2016 via mobile

From the time they have greeted me until I've checked out, I felt like I was home away from home. The in house restaurant severed all types of cuisine (The indian food rocked!), the lobby staff was friendly. I'd definitely stay at this hotel again! I can't complain especially with their awesome rates.

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Helpful?
Thank iPlayer786
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest Thank you for taking the time to review your experience of Meridian Hotel. It is wonderful to know that you had a great stay with us and feel that the Hotel is a home away from home. Thank you for mentioning our awesome rates. Please do let us know when you will be back for another visit. We...

Reviewed 14 June 2016 via mobile

I had a 3 night stay Meridian the cheeking is spot on. The room is very small but very clean. The shower had enough pressure no problem at all. Most of all Meridian stand out becouse of the location everything you need around the corner and a walking distance. The staff is well presented and they do there job with...

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Helpful?
Thank Firew W
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Firew W Thank you for taking the time to write a review of your stay at the Meridian Hotel Nairobi. Your kind comments are much appreciated. Please note that we have a variety of rooms to choose from depending on your preferences. Our Executive Rooms are larger than the Superior Rooms and our Studio Suites have a separate living...

Juba, South Sudan
Reviewed 14 June 2016

Have stayed at this hotel 2 times during the past 3 months. Service is warm but age is catching up with the hotel. It seems its glorious days are slipping away with fierce competition from new hotels that are coming up in Nairobi. However, management is doing their best to improve and modernise the hotel. At the time of my...

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Helpful?
Thank Matthew M
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Matthew M Thank you for taking the time to give your feedback. I am pleased to note that you were happy with the service you received from our staff and also chose to stay with us for a second time. As you correctly mentioned, we are upgrading various parts of the Hotel, including the rooftop swimming pool to improve...

Nairobi Region, Kenya
Reviewed 31 May 2016

Though this was a one day business function my overall outlook changed after the experience at the hotel.Friendly staff and all are willing to be of assistance.Had spacious rooms for conferences that can accommodate a large sitting.Loved the food was buffet style serving at ones fill.Particularly was impressed by second dining located at the fifth floor.Had perfect view of the...

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Helpful?
Thank royodhile
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest I very much appreciate you taking the time to write a review of your experience at the Meridian Hotel. Thank you for all your wonderful comments. They are very encouraging. It is feedback like yours that really motivates our staff to continue providing our guests with great quality and service. Please know that your compliments have been shared...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
  • Room Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Best Western Plus Meridian Hotel is a Four-star Hotel that has established a reputation for offering quality and value. The top Management of the Company has committed to the ISO 9001:2008 Quality Management System. It is conveniently located in the city's prime business and shopping district - "Central Business District". The Best Western Plus Meridian Hotel offers 128 newly renovated rooms which are tastefully decorated and equipped with modern amenities, a 24-hour multi-cuisine restaurant, as well as an in-room dining facility which serves delicious food and simply great beverages. It is an ideal location for business meetings and conferences in Nairobi. ... more   less 

Additional Information about Best Western Plus Meridian Hotel

Address: 6 Muranga Road | Moi Avenue, Nairobi 00100, Kenya
Region: Kenya > Nairobi > Nairobi Central Business District
Price Range: $97 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Plus Meridian Hotel 3.5*
Number of rooms: 128
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Hotel Style:
#4 Best Value Hotel in Nairobi
#13 Business Hotel in Nairobi
#14 Family Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Meridian Hotel staff and other travellers.
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Questions? Get answers from Best Western Plus Meridian Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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