The Heron Hotel

The Heron Hotel

Jakaya Kikwete Road Opposite the Provincial Police Headquarters, Nairobi 00100 Kenya
Traveller (423)
Jr. Suite
Room & Suite (88)
Having lunch with the friendly chef
Dining (63)
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About

4.5
#20 of 244 hotels in Nairobi
4.5 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Classic
Residential Neighbourhood
Languages Spoken
English, Hindi
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Outdoor pool
Heated pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available

Location

Jakaya Kikwete Road Opposite the Provincial Police Headquarters, Nairobi 00100 Kenya
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 57 out of 100
57
Jomo Kenyatta Intl Airport
14.2 km
See all flights
Wilson Airport
4.5
4.5 of 5 bubbles1,339 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Heron Hotel emerges as a welcoming retreat, celebrated for its spacious and pristine rooms that foster relaxation. Many guests commend the top-notch service and the hotel's coveted location near the city center, which, along with excellent dining options, positions it as a good value stay. While the amenities, including a heated pool and gym, receive high marks, some visitors have mentioned issues with hot water. Nevertheless, the overall atmosphere and cleanliness are consistently praised, contributing to a comfortable and satisfying guest experience.
Location
Central
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Professional
Amenities
Top-notch

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1,339Review12Q+A100Room tips
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Detailed Reviews
Nancie K wrote a review Apr 2021
10 contributions1 helpful vote
5.0 of 5 bubbles
I have been visiting the hotel more so for meals.
The hotel has continued to comply with the covid 19 protocols which is very impressive.
The Bashasha coffee shop offers a wide range of both international and local cuisine.
There is a social distancing arrangement in all areas of the hotel.
Water tanks for washing your hands in all guest areas starting at entry, the reception and conference rooms.
Hand sanitizers are available too, with every staff you meet wearing a face mask.
I like the hotels swimming pool which is heated and has a nice ambience where one can order for refreshments and meals.
Maitai at reception is jovial and welcoming.
David and Wesley are very helpful and make you feel at home.
The Heron Portico is my hotel of choice.
I will surely keep on visiting the hotel.
Read more
Date of stay: April 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NEERAJ KUMAR, General Manager at The Heron Hotel
Responded Apr 20, 2021
Dear Guest, Thank you for taking the time to post this review about your experience with us. I am delighted to learn that you left with a positive impression of the hotel and its services. Your kind words of appreciation on our hospitality have been passed on to the entire team for whom they will be a tremendous source of inspiration. We hope to continue being your preferred ‘home’ during all your future visits to Nairobi. Regards NEIRAJ KUMAR
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bob T wrote a review May 2021
56 contributions69 helpful votes
4.0 of 5 bubbles
The best consideration in my opinion on deciding whether I feel confident about which hotels are managing the virus threats is to observe (seriously) and with due consideration to my personal needs to only enter into an environment where the rules of social disturbance, necessary sanitising of all furniture and surfaces etc are diligently carried out and where I see for myself the staff constantly following the rules in a way that I find shows me they are appropriately trained and I feel confident they know how important the critical criteria is required by any guest, their colleagues and managers. I want to feel comfortable because I can realise that the hotel staff and management knows how vital it is to protect everyone. I have visited Heron Portico during the past months only because of the way the hotel has adapted to the need for following the rules that we have all come to know. Tables and chairs are sanitised with a high pressure machine before you sit. Masks are worn by all staff and washing stands and hand sanitisers are positioned at each entrance within the hotel. The only areas accessible are in the open air and tables are appropriately distanced compliant with the relevant rules. Customers are politely made aware of the need for safety and those who visit Heron are responsible and readily accept the situation as good citizens and visitors are expected to. The hotel remains friendly and homely with the same high quality service, food and drinks as it has always been renowned for in its uniquely positioned location within Nairobi. Safe, and closely managed by David the General Manager as well as his team who are still incredibly professional and welcoming despite the challenging circumstances that we are going through. I remain confident and feel safe when I am in Heron. It’s a good spot for anyone looking for a hotel that is strictly following the rules of Covid safety first and foremost.....!
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Date of stay: May 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NEERAJ KUMAR, General Manager at The Heron Hotel
Responded May 17, 2021
Dear Valued Guest, Thank you so much.We are appreciative of your feedback. We do take complete responsibility of all our guest in fight against Covid-19.We are strictly maintaining and following all guide lines . The team is really excited to see your positive response. Sincerely looking forward to welcome you again. Regards Neeraj
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Mslinda980 wrote a review Oct 2020
1 contribution
5.0 of 5 bubbles
I decided to visit this great hotel for lunch.
From the entrance of the main gate till time to leave, the experience was really memorable.
At the main gate, temperature was taken by a smiling security officer who welcomed me.
On arrival at the main entrance of the hotel, a water tank for washing hands is placed.
I was welcomed by the smiling Fridah at reception. On enquiry where I could have a meal,she gladly directed me to the Bashasha cafe. Eunice the Supervisor took my order of fillet steak, fries and flesh orange juice.
The food was really delicious, this is the best hotel for steaks.
Having visited other hotels in the city, I was amazed by the efficiency of the staff. The hotel cares for it's guests and obtains feedback.
A supervisor who introduced himself as David came to my table enquiring how my visit and meal was and could see him interacting with other guests.
To me, this is absolute customer service. Congratulations the Heron Portico team, I will be back soon.
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Date of stay: October 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NEERAJ KUMAR, General Manager at The Heron Hotel
Responded Nov 3, 2020
Dear Valued Guest, Thank you so much for sparing your valuable time to post and share your experience. We are truly delighted to see that our team members made a positive impression about the hotel and its services. Your words of encouragement and appreciation on our hospitality have been shared with the entire team. Thank you so much for your inspiration and motivational words. We hope to welcome you during your future visits to Nairobi. Regards Neeraj Kumar
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Nancie K wrote a review Jul 2021
10 contributions1 helpful vote
5.0 of 5 bubbles
I am a frequent visitor of The Heron Portico Hotel.
The services provided have continued to improve day by day and the value for money is highly realised.
Covid 19 protocols have continued to be adhered to, hand washing tanks and sanitizers placed at strategic positions in the hotel.
I had an hair cut at the saloon located within the hotel and it was done properly as my expectations.
The swimming pool is very clean and heated as usual.
The Bashasha coffee shop offers a wide range of both local and international cuisine.
I ordered chicken curry with rice, for sure the meal was yummy.
Thanks a million to their chef.
Staff are very helpful and would do whatever it takes to ensure guests are happy.
Wesley, Friday, Maitai, Fred are very professional in their duties.
Thank you David for always ensuring my visits and stays are enjoyable.
I will continue visiting this hotel and recommend it to any visitor coming to Nairobi.
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Date of stay: July 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole R wrote a review Mar 2020
Melbourne, Australia22 contributions14 helpful votes
5.0 of 5 bubbles
It is always a pleasure to stay here. Everything you need is right at your fingertips. The staff are very welcoming and it really feels like home. I am currently sitting in the restaurant after eating the most amazing omelette in Kenya, thanks to the awesome chef Jared. The wait staff are just as amazing and you’ll be in safe hands if Lavender and Sarah are on duty.
I highly recommend the Heron Portico if you are looking for reasonably priced accommodation that spares no expense on hygiene and cleanliness.
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NEERAJ KUMAR, General Manager at The Heron Hotel
Responded Aug 4, 2020
Dear Guest, Thank you for taking the time to post this review about your experience with us. I am delighted to learn that you left with a positive impression of the hotel and its services. Your kind words of appreciation on our hospitality have been passed on to the entire team for whom they will be a tremendous source of inspiration. We hope to continue being your preferred ‘home’ during all your future visits to Nairobi. Regards NEERAJ KUMAR
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JuliaHubbel wrote a review Aug 2021
Eugene, Oregon836 contributions390 helpful votes
2.0 of 5 bubbles
This is my third Heron Portico visit. While I can't know this, my distinct impression is that the Indian ownership is starving the property for infrastructure investment. As a travel journalist. I HAVE TO HAVE dependable wifi and sleep. Wifi is now a joke. It's so weak, drops off constantly, I moved rooms and STILL it didn't work. I lost multiple days of work running up and down the stairs about the wifi, then hot water, then no water, a broken shower head which never got fixed, one thing after another. People at the front desk would promise things, then I had to run down stairs to ask for them over and over and over. Things as simple as an extra towel or a pillow, toilet paper. Someone would nod and say right away and then two hours later, nothing. The plumbing is eccentric. The building itself is lovely, but the guts are old and cranky, and nobody is upgrading either the plumbing or the wifi service. The staff works hard, is lovely, but these breakdowns in basics ruin the experience. Good food does NOT make up for lousy wifi, which is essential now to all travelers. We would trade that lovely breakfast for dependable wifi, and people who would deliver the small things when they said they would. No business traveler I know would tolerate wasting two days' worth of work time with bad wifi, unpredictable water for a nice breakfast. I went three days without a shower: first, water was so scalding I couldn't use it, and nothing I did with the controls brought the heat down. Then I was moved to a lovely room, there the water wasn't hot at all, only cold, and then it turned off altogether. I couldn't even bathe in the sink. I appreciate the kind staff but until the owners make some kind of investment in the building, the hotel will suffer, and so will guests who are seeking the basics: decent wifi, hot water for showers, and a good night's sleep. If I want to go without I will head to the bush to tent. I do plenty of that already. When I pay for a hotel in town I have the right to expect the basics. This lovely hotel is not living up to its first impressions, which are stunning. FIX the wifi. FIX the plumbing. When a guest needs an extra towel, take care of it, and stop waiting until the guest has to hoof it downstairs and ask two or three more times for the same things. Because by then they are mad.
Read more
Date of stay: August 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Depends on if you want working wifi (good luck) and a hot shower (good luck)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NEIRAJ KUMAR, General Manager at The Heron Hotel
Responded Sep 9, 2021
Dear Guest, Thank you for taking time to post your feedback regarding the experience you got during your stay with us. We have taken note of your concerns and as Management and Ownership we are taking stock of all the concerns and solve them as quickly as possible so that our guests can feel comfortable and get value for their money. We sincerly regret the experience but promise that when you come you shall find the problems solved on your next visit. I look forward to hosting you again. Shadrack Wawire General Manager
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Symo K wrote a review Jul 2021
Kiambu, Kenya6 contributions
5.0 of 5 bubbles
This is my favourite hotel to visit and dine.
It has a serene environment for holding meetings, a state of the art gym, heated swimming pool and classic accommodation rooms.
Covid 19 protocols are strictly adhered and followed in the hotel with handwashing tanks and sanitizers placed at strategic places.
The staff are always in face masks instilling confidence to any guest visiting.
Its location is near the city centre about 20 minutes walk.
The staff are very friendly and helpful.
Wesley, Maitai, paul and Rose in the gym are very welcoming.
Thank David for ensuring my comfort any time am in the hotel.
I will keep on visiting.
Read more
Date of stay: July 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bob T wrote a review Aug 2021
56 contributions69 helpful votes
4.0 of 5 bubbles
I have to compliment Heron Portico for the way it’s management continues to provide high quality service to guests so consistently. The staff are attentive and always helpful and friendly. The adherence to Covid awareness is a good confidence factor when I consider the choice of hotels in Nairobi central. Staff are all being offered the opportunity to be vaccinated through a program organised by the Heron Portico management team and the Spa has been opened with appropriate anti virus procedures. This fitness service is welcome for work-out enthusiasts and anyone who is looking for a personalised trainer to work with them to build back after any medical conditions in a sanitised environment. The coffee shop does brisk trade and Eunice the head waitress is always on hand to provide excellent professional attention to help customers. My favourite hotel in this part of Nairobi for sure….
Read more
Date of stay: August 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wambo64 wrote a review Apr 2021
Nairobi, Kenya8 contributions8 helpful votes
5.0 of 5 bubbles
I regularly visit this hotel for my meetings. This is the perfect place in terms of location. It is near CBD and a very safe and secure environment. They have followed the government protocol as far as Covid 19 is concerned. Washing stations are placed at focal points of the premises which is a good show that they care about their clients. The security guard checks your temperature at the entrance without fail and records them. This really impressed me.Their food is super delicious and portioning is done properly. I ordered a platter of nyama and indeed this was to my expectation. The service from Wesley was very impressive fast and professional. Mr.David kept on checking on us and this was a good show that the hotel cares about their guests. I will keep on using this facility for my meeting and recommend it to anyone around Nairobi.
Read more
Date of stay: April 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NEERAJ KUMAR, General Manager at The Heron Hotel
Responded Apr 22, 2021
Dear Guest, Thank you for taking the time to post this review about your experience with us. I am delighted to learn that you left with a positive impression of the hotel and its services. Your kind words of appreciation on our hospitality have been passed on to the entire team for whom they will be a tremendous source of inspiration. We hope to continue being your preferred ‘home’ during all your future visits to Nairobi. Regards NEIRAJ KUMAR
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alex O wrote a review Aug 2021
Kajiado, Kenya18 contributions1 helpful vote
5.0 of 5 bubbles
I'm a regular client and I can confirm that their services offered at The Heron Portico are of high standards. The hotel has fully complied with the MOH covid 19 protocols with handwashing tanks and sanitizers placed strategically. The staff is always fully masked. I highly recommend if you are within Nairobi this is the place for business meetings and other hospitality services.
Read more
Date of stay: August 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Marg H
South Australia, Australia10 contributions1 helpful vote
Can’t remember, but I think there was a room service and food by the pool.
JoanneL61 asked a question Apr 2019
St Helens, Australia31 contributions4 helpful votes
Can you store luggage for 5 days if you are coming back to this hotel again?
Answer from HTV
nairobi3 contributions3 helpful votes
Yes we do keep
Fka asked a question Feb 2019
1 contribution
Is it possible to pay in usd?
Answer from Vincent Mokaya
Nairobi, Kenya51 contributions215 helpful votes
Yes Farah, it is possible. They do accept USD payments.
maggs k asked a question Sep 2018
Dublin, Ireland6 contributions10 helpful votes
Hi could you tell me how much a safe costs for ten days please
Answer from Simbal09
London, United Kingdom158 contributions114 helpful votes
Safe? There is a mini safe in each room with a combination code that the guest sets themselves.
maggs k asked a question Aug 2018
Dublin, Ireland6 contributions10 helpful votes
Hi could you tell me if there is a safe in the rooms or reception thanks
Answer from HTV
nairobi3 contributions3 helpful votes
Dear Sir, There is a safe in every room. Regards Neeraj
Alex O wrote a tip May 2024
Kajiado, Kenya18 contributions1 helpful vote
5.0 of 5 bubbles
"The staff is amazing, the hotel is well located, and the access is ideal. It seems like a home away from home. "
Read full review
Jane B wrote a tip Mar 2024
4 contributions
5.0 of 5 bubbles
"very nice heated swimming pool and excellent staff"
Read full review
Moureen M wrote a tip Mar 2024
5 contributions
5.0 of 5 bubbles
"Warm and heated pool Rooms with balcony are the best Marahaba conference hall is excellent "
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BARANYIZIGIYE L wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"junior suite"
Read full review
Antonio PX wrote a tip Feb 2024
Nairobi, Kenya8 contributions1 helpful vote
5.0 of 5 bubbles
"BOOK IN ADVANCE WITH RESERVATIONS DIRETLY WITH HOTEL"
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Not the right property for you?
There are more places to choose from in the Nairobi area.
PRICE RANGE
C$93 - C$124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heron hotel nairobi
FORMERLY KNOWN AS
XO The Heron Hotel
LOCATION
KenyaNairobi
NUMBER OF ROOMS
108
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Heron Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about The Heron Hotel
Which popular attractions are close to The Heron Hotel?
Nearby attractions include Nairobi Gallery (1.2 km), All Saints Cathedral (0.8 km), and Nairobi Gallery (0.8 km).
What are some of the property amenities at The Heron Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Heron Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Heron Hotel?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Heron Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Heron Hotel?
Conveniently located restaurants include Java House, Flame Tree Restaurant, and Pango Brasserie.
Are there opportunities to exercise at The Heron Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Heron Hotel have airport transportation?
Yes, The Heron Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Heron Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Heron Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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