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The Heron Portico

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Traveller (288)
Room & Suite (92)
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About
Location
Cleanliness
Service
Value
Travellers' Choice 2018 Winner
Certificate of Excellence
The Heron Portico is a fine well-known Nairobi business hotel located 3 kilometres from the city center and about 18 kilometres from the Jomo Kenyatta International Airport. The hotel offers accommodation in 109 guest rooms and suites, and features several conference rooms, a fully equipped gym with heated outdoor swimming pool, free car parking, and a gift shop. The hotel has 3 restaurants and is known for its good food and beverage offerings from morning till evening.
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Property amenities
Pool
Restaurant
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Kitchenette
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Value
Residential Neighbourhood
HOTEL CLASS
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753Reviews
320Photos
9Q+A
100Room tips
Traveller rating
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Popular mentions
I stayed at the hotel last week for 3 nights and i was really impressed with the hotel an staff.Great customer service, they ensured i had a great time.Beautiful restaurant within the hotel with swahili theme and in the open.The experience was very good.The room was really neat,
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Hotel's Favourite
What a great hotel in Nairobi - good location and value, well appointed and comfortable rooms, and together with nice pool and small but well equipped gym make this ideal for business travelers and families alike. Best of all however is the staff, from my check-in to departure
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Response from NEERAJ K, General Manager at The Heron Portico
Responded Oct. 13, 2018
Dear Guest, Thank you for taking the time to post this review about your experience with us. I am delighted to learn that you left with a positive impression of the hotel and its services. Your kind words of appreciation on our hospitality have been passed on to the entire team for whom it will be a tremendous source of inspiration. We hope to continue being your preferred ‘home’ during all your future visits to Nairobi. Regards NEERAJ KUMAR
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The ambience of the hotel is lovely, the breakfast was well made & delicious. Chef Sitati gave us excellent service & made a delicious omelette - he was welcoming and professional as well as made excellent food. Great customer service. The rooms are well made, with a mini bar
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Restaurant was completely empty during our visit. Despite that it took around 1 hour to get the food. The quality of the food was pretty low ( we ordered back lamb and ribeye-400g that looked like 125g). The service said that meat was fresh but taking into account the people
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Excellent base to explore Nairobi. Pleasant, quiet rooms.ice African decor throughout the hotel. Varied buffet breakfast, with terrific omelettes from Chef Satish. Relaxing pool area, with a small gym and steam bath. Reception arranged a late check out due to our afternoon train
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Response from NEERAJ K, General Manager at The Heron Portico
Responded 3 weeks ago
Dear Valued Guest, My team and I are delighted that you enjoyed your stay at The Heron Portico,Nairobi. Thank you for your valuable feedback. We have taken a note of your comments regarding the internet access , will address and rectify the issues highlighted. We hope to be of service to you again in the future. Yours sincerely, NEERAJ
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementThe Heron Portico
Jr. Suite
Sitting area between staircases going to the rooms
The Room
our room
Photo provided by managementThe Heron Portico
Bed Room
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12345619
Hi could you tell me how much a safe costs for ten days please
Dear Sir, There is a safe in every room. Regards Neeraj
0 votes
Hi could you tell me is there a kettle in all the rooms thanks
Dear Sir, Yes we do have electrical kettle in the room. Regards Neeraj
0 votes
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Taxi. If rush hour allow 2 hours just to get to the airport! Traffic late afternoon / early evening is horrendous! Assume the same for morning rush hour. But took only 20 mins from airport to hotel late evening when traffic was normal. I used 'Jim Cabs'. Highly recommend. Very efficient, reliable, friendly and good prices. Uber can be hit and miss and not sure if local regulation. Friend of mine used Uber to get to the airport and was dropped 5k from it as driver said authorities had banned them near the airport!
1 vote
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Do the rooms have balconies?
I would say no.
0 votes
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12
"Rooms facing the road"
"Generally the hotel location is strategic, the rooms on quieter on south side"
"Stay on the side away from the church. I've no clue if it's north, south east or west. That is unless you like that kind of noise."
"junior suit my favorite"
"Ambience, Flower feel,food,Hospitality and personal touch,cocktail"
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12345620
PRICE RANGE
US$74 - US$107 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heron hotel nairobi
LOCATION
KenyaNairobi
NUMBER OF ROOMS
109
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