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The Heron Portico

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Traveller (255)
Room & Suite (81)
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Overview
  • Excellent53%
  • Very good36%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Offers from The Heron Portico
Special Rate: Upgrade to Junior Suite
Offers from The Heron Portico
Special Rate: Upgrade to Junior Suite
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (589)
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554 results
Traveller rating
290
197
47
15
5
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LanguageEnglish
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290
197
47
15
5
Show reviews that mention
All reviewsfront office managerexcellent hotelbusiness tripnice poolheated pooldouble roombreakfast was includedbusiness centergift shopenjoyed my stayconference facilitiesmain restaurantshort stayhome away from homerooms are spaciouseast africanairobi traffic
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1 - 5 of 554 reviews
Reviewed 5 days ago via mobile

Our group from Canada really enjoyed our stay. The food was safe and delicious, and the staff were eager to go the extra mile to help us out. Beautiful rooms and guarded compound. 30 minutes in no traffic to the airport, 1 hour+ in traffic....More

1  Thank Sandy T
Response from NEERAJ K, General Manager at The Heron PorticoResponded 3 days ago

Dear Mr.Sandy , Thank you for taking the time to post this review about your experience with us. I am delighted to learn that you left with a positive impression of the hotel and its services. Your kind words of appreciation on our hospitality have...More

Hotel's Favourite
Reviewed 23 October 2017 via mobile

Every now and again you come across a property and it blows you away in all aspects. Nearly 25 days on they road and this place has done it On average we have paid about $16 AUD For a main meal group of 6 in...More

Thank Steven P
Response from sanjeev t, General Manager at The Heron PorticoResponded 31 October 2017

Dear TripAdvisor Member, Thank you for choosing to stay at The Heron Portico and for taking the time to share your review on TripAdvisor. Our constant effort all across Sarovar Hotels is to create a relaxing environment and offer efficient, friendly and unobtrusive service with...More

Reviewed 5 days ago via mobile

Pretty nice hotel but got too many flaws. Service in reception really nice and rooms are ok but that's it. No real hot water in the shower. Bed hard as a rock. Service in the restaurant is really slooooow. I gave up and left after...More

Thank Leif D
Response from NEERAJ K, General Manager at The Heron PorticoResponded 3 days ago

Dear Mr.Duwel, Thank you so much for sparing your valuable time and speaking to me . It was quite disheartening to see that your recent stay with us was not up to the satisfaction.We have sincerely made note of it and assure you that every...More

Reviewed 1 week ago via mobile

This is one of the best restaurants ever, food is absolutly delicious and fres every single time and the prices are more then fair for the quality. all praise for the kitchen chef Milos. also the complete hotel service is phenomenal.

Thank Nevena R
Response from NEERAJ K, General Manager at The Heron PorticoResponded 1 week ago

Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ General Manager

Reviewed 3 weeks ago via mobile

What a fantastic location! Was at the hotel for a short 3 night stay and had a fulfilling experience. The service standards are good and service recovery is even better! The staff understands customers needs and responds as per expectations. Mistakes / misunderstandings, if any,...More

1  Thank Pankaj_Sootha
Response from NEERAJ K, General Manager at The Heron PorticoResponded 3 weeks ago

Dear Mr.Sootha, Thank you for taking the time to post this review about your experience with us. I am delighted to learn that you left with a positive impression of the hotel and its services. Your kind words of appreciation on our hospitality have been...More

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Most Booked Properties in Nairobi, Kenya
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$90 - US$146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
#13 Best Value Hotel in Nairobi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$90 - US$146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
#13 Best Value Hotel in Nairobi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (255)
Room & Suite (81)
Dining (28)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Family and Play Areas (3)
Questions & Answers
Ask a question
BobJohnston4561454
30 June 2017|
AnswerShow all 7 answers
Response from Matthew Q | Reviewed this property |
Taxi. If rush hour allow 2 hours just to get to the airport! Traffic late afternoon / early evening is horrendous! Assume the same for morning rush hour. But took only 20 mins from airport to hotel late evening when traffic... More
1
Vote
NatashaElkington
27 May 2017|
Answer
Response from stefano s | Reviewed this property |
I would say no.
0
Votes
Google Translation
Kriti G
8 May 2017|
AnswerShow all 6 answers
Response from Kafula M | Reviewed this property |
Shillings 2,000 get an official Taxi
0
Votes
Room Tips
"Ask for a 5th floor if a quiet room is preferred."
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"1511 is good"
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"Rooms at the middle of the building called Junior suites are best and largest."
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"Reserve junior suite for long-term stays"
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