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The Heron Portico

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#4 of 164 Hotels in Nairobi
Certificate of Excellence
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1 room 2 adults 0 children
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The Heron Portico
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424 Reviews from our TripAdvisor Community

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Showing 397: English reviews
Nairobi Region, Kenya
Reviewed 1 February 2017

We recently held a conference at Heron Portico Hotel in December 2016. I must say that the team comprising of David Mwaniki, Kafui, Alex, Michael, Caesar, Flora and Lilian provided an excellent service. Francis & Wesley in the Food and Beverage department were my stars during the stay at Heron! I will also not forget Timothy from the main restaurant...

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Helpful?
Thank KafuiMugo
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have you organize a residential conference at The Heron Portico and we appreciate your time to post feedback of your stay on TripAdvisor. We are delighted that you enjoyed your stay and that you were impressed by the service and wonderful people working in our team. All of us at The Heron Portico...

Reviewed 24 January 2017 via mobile

Hotel service is unmatched! Hotel staff was kind, friendly and quick with requests!!! Security helped to locate my driver!!! Had a great stay here. Wifi was spotty in hotel room but if you come down to the lobby it gets better! Excellent hotel

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Helpful?
Thank seashellsmiles
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear guest, Thank you for your review on Trip Advisor. I am delighted to know that our hotel was at par with your expectation in terms of service, rooms, atmosphere and food. Our endeavour will always be to exceed our guests’ expectations, which we will continue to do. We thank you once again for your feedback and look forward to...

Reviewed 21 January 2017 via mobile

I used to stay at Héron since almost 10 years I stay there almost every month No need to look for another place It is the best place in Nairobi to stay either for business or vacation Services is highly professional Rooms are very much ok Wifi is fast

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Helpful?
Thank Bernard D
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have you stay at the Heron Portico and we thank you for sparing your valuable time to review us on Trip Advisor. We make every effort to maintain the high standards of timely and quality service delivery Sarovar Group is renowned for, and we are delighted that we have been successful in achieving...

Reviewed 13 January 2017 via mobile

Me and my colleagues got a remarkable service at Heron. The employees are professional and friendly with the trademark Kenyan smile. Mr. Mosses who at the time was a waiter at the diner was very polite and welcoming. Thank you Heron!

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Helpful?
Thank Birebook
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings of the day! I am delighted to learn about your wonderful experience at The Heron Portico. Your positive comments are a source of motivation for the team. Thank you for taking time out to share your feedback. We value your patronage and look forward to welcoming you back soon. Warm regards, Sanjeev Tiwari General Manager

Belgrade, Serbia
Reviewed 8 January 2017

Great place, felt like at home, lovely rooms are very clean and well-equipped, food is excellent, staff also, everyone is super friendly, as well as chef and hotel manager. Cant wait for my next visit to this fine place.

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Helpful?
Thank Marija V
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear guest, Thank you for your review on Trip Advisor. I am delighted to know that our hotel was at par with your expectation in terms of service, rooms, atmosphere and food. Our endeavour will always be to exceed our guests’ expectations, which we will continue to do. We thank you once again for your feedback and look forward to...

Reviewed 8 January 2017 via mobile

Excellent indian food cooked by BONY and PETER and the room facility with hi speed wifi internet, gymnasium with steam bath facility which refreshes me daily basis. This hotel seems to be a home far from home. Enjoyed my stay for over the tenure of 3 months and looking forward to come back again.

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Helpful?
Thank shawpintu
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking the time to share your wonderful feedback about The Heron Portico. We are extremely delighted to have you as an “ambassador” for The Heron Portico. It is indeed a true pleasure to read that you had a wonderful time with us and that you highly recommend all guests to try our hotel for stay....

Reviewed 7 January 2017

I am a frequent visitor to Kenya, who have enjoyed staying at Heron Hotel. I have stayed in Heron Hotel for the last six years because of their wonderful staff and facilities. The hotel is continually being updated with modern amenities.

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Helpful?
Thank Mangla A
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have you stay at the Heron Portico and we thank you for sparing your valuable time to review us on Trip Advisor. We make every effort to maintain the high standards of timely and quality service delivery Sarovar Group is renowned for, and we are delighted that we have been successful in achieving...

Reviewed 31 December 2016

Our stay was made to feel at home by the staff, so helpful and kind, always cheerful. Our first encounter with Heron Portico ever was with Caesar at the reception,and his warm demeanor made me bring my family again. The breakfasts buffet has a wide variety and always hearty with Chef Festus making special omellete. We got a beautiful spacious...

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1Thank Debbie N
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for sparing your valuable time to endorse The Heron Portico on TripAdvisor. We are very happy that you had a wonderful stay and that you were impressed by the warm and friendly service provided by the team and especially by Caesar and Festus. The ladies and gentlemen who work at The Heron Portico are indeed our...

Belgrade, Serbia
Reviewed 30 December 2016 via mobile

This Hotel become my home. I visit Kenya 6-7 Times in a year and this hotel is always my choice. Love everything about it- gym,heated pool,rooms,restaurants,service,food. Staff is very friendly. Special thanks to manager Branko and chef Milosh.

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Helpful?
Thank Aco B
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear guest, Thank you for taking the time to share your wonderful feedback about The Heron Portico, Nairobi. We are extremely delighted to have you as an “ambassador” for The Heron Portico. It is indeed a true pleasure to read that you had a wonderful time with us and that you highly recommend all guests to try our hotel for...

Nairobi, Kenya
Reviewed 29 December 2016

My experience of your hotel is that it is one of those places where you feel like you are just instantly comfortable and at ease. All my interactions with the hotel staff is that they are really friendly, helpful and warm. They make the someone feel instantly welcome and with the great decor also so serene it has an overall...

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Helpful?
Thank SusanGKe
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, It was a pleasure to have you stay at the Heron Portico and we thank you for sparing your valuable time to review us on Trip Advisor. We make every effort to maintain the high standards of timely and quality service delivery Sarovar Group is renowned for, and we are delighted that we have been successful in achieving...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: $123 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#4 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
#16 Best Value Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from The Heron Portico staff and other travellers.
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Questions? Get answers from The Heron Portico staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“We had a junior suite but all rooms are good”
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“The rooms on the 4th floor are more spacious and they allow you a good view.”
 of 5 bubbles debbien28, 31 Dec 2016 | Read review
“Makutano Conference Hall is spacious.”
 of 5 bubbles winvicky2005, 22 Dec 2016 | Read review
“Faceing the pool”
 of 5 bubbles robbybresson, 21 Dec 2016 | Read review
5 of 5