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The Heron Portico

565 reviews
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Traveller (217)
Room & Suite (70)
Storyboard
Overview
  • Excellent51%
  • Very good37%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (565)Write a Review
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Traveller rating
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273
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46
14
5
Show reviews that mention
All reviewsfront office managerexcellent hotelbusiness tripnice pooldouble roomroom serviceheated poolspacious roomsgift shopenjoyed my stayconference facilitiesmain restaurantshort stayeast africahome away from homenairobi trafficfergus
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21 - 25 of 530 reviews
Reviewed 4 weeks ago

The hotel is located in a serene and quite environment, ,tasty food, the meetings facilities are superb. The hotel has hospitable staff especially Moses who is so welcoming and has great customer relations.More

Thank MsNjiru
Response from NEERAJ K, General Manager at The Heron PorticoResponded 4 weeks ago

Dear Valued Guest , Thank you so much for sparing your valuable time to post and share your experience. We are truly delighted to see that our team members made a positive impression about the hotel and its services. Your words of encouragement and appreciation...More

Reviewed 4 weeks ago

I will single out Moses. A dedicated person to his job providing the best services and a charming personality. All the services are good with enough resources and fancy place. Delicious meals and friendly workers.

Thank Karanja T
Response from NEERAJ K, General Manager at The Heron PorticoResponded 4 weeks ago

Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ General Manager

Reviewed 4 weeks ago via mobile

Good location, quiet place in Westlands. and excellent customer service. Two good bars-restaurants, swimming pool, shop and massage. Huge rooms with good views. WiFi not very reliable. Service excellent. Near Nairobi downtown, taxi service available. 15 minutes from Masai Market.More

Thank GurneyH4lleck
Response from NEERAJ K, General Manager at The Heron PorticoResponded 4 weeks ago

Dear Valued Guest, My team and I are delighted that you enjoyed your stay at The Heron Portico,Nairobi. Thank you for your valuable feedback. We have taken a note of your comments regarding the internet access and will address and rectify the issues highlighted. We...More

Reviewed 14 January 2018 via mobile

We stayed at Heron Portico en route to Mambasa and Tsavo. We had breakfast and lunch at their restaurant both days. I highly recommend Chef Sitati's omlette; tasted so nice. What was more important was his manner. He and Moses were just wonderful and friendly...More

Thank Tristan091997
Response from NEERAJ K, General Manager at The Heron PorticoResponded 15 January 2018

Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ General Manager

Reviewed 10 January 2018

I had a two night stay at Heron Portico Hotel. Enjoyed the ambience of the hotel and the hospitality of the staff of the hotel. Right from the gate to the room the staff were all smiles. Particularly the Front Office Manager David Mwaniki, who...More

Thank Victor N
Response from NEERAJ K, General Manager at The Heron PorticoResponded 11 January 2018

Dear Mr.Victor, Thank you so much for sparing your valuable time to post and share your experience. We are truly delighted to see that our team members David and Ceaser made a positive impression about the hotel and its services. Your words of encouragement and...More

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134567106
About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$108 - US$163 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Nairobi
#10 Best Value Hotel in Nairobi
#12 Business Hotel in Nairobi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$108 - US$163 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Nairobi
#10 Best Value Hotel in Nairobi
#12 Business Hotel in Nairobi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (217)
Room & Suite (70)
Dining (24)
Pool & Beach (8)
Business Centre & Event Rooms (7)
Family and Play Areas (3)
Questions & Answers
Ask a question
BobJohnston4561454
30 June 2017|
AnswerShow all 7 answers
Response from Matthew Q | Reviewed this property |
Taxi. If rush hour allow 2 hours just to get to the airport! Traffic late afternoon / early evening is horrendous! Assume the same for morning rush hour. But took only 20 mins from airport to hotel late evening when traffic... More
1
Vote
NatashaElkington
27 May 2017|
Answer
Response from stefano s | Reviewed this property |
I would say no.
0
Votes
Google Translation
Kriti G
8 May 2017|
AnswerShow all 6 answers
Response from Kafula M | Reviewed this property |
Shillings 2,000 get an official Taxi
0
Votes
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12
Room Tips
"recommend the rooms on the poolside."
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"possibly facing away from road outside"
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"rooms on the right"
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"upper floors facining the street (which is not too noisy) for a nice view"
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