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The Heron Portico

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#4 of 161 Hotels in Nairobi
Certificate of Excellence
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373 Reviews from our TripAdvisor Community

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Showing 349: English reviews
Cairo, Egypt
Reviewed 4 August 2016

I was there for a business trip , the staff were very helpful since i started the reservation , to the checkin , my stay was perfect , it was very clean and rooms were very nice , very convenient . Great Value deal hotel

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Helpful?
Thank Nonozimo
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for taking time out and posting such a detailed feedback about your experience at The Heron Portico on Trip Advisor. I am delighted to note that the service exceeded your expectations. I am pleased to note that our services and facilities were to your satisfaction. Your positive comments about the hotel and in particular of cleanliness...

Sri Lanka
Reviewed 3 August 2016 via mobile

The Heron Portico has a homely atmosphere with a friendly and helpful staff. Convenient location close to the city and peaceful place for a business traveler. Courteous staff at the gym. Enjoyed breakfast with Chef Festus Sitati. Value for money.

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Helpful?
Thank shamendra1
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for your feedback and the appreciation. I am glad to know that you had a comfortable stay and you enjoyed the facilities and services of the hotel. We look forward to welcoming you back soon. Best Regards Sanjeev Tiwari General Manager

Oxford, United Kingdom
Reviewed 2 August 2016 via mobile

Very clean, peaceful and pleasant atmosphere. Delicious buffet lunch. Their paneer main course is to die for. The pool area is heavenly. I've had great experiences with all the staff but special mention goes to - Fred, who is very attentive and caring - Festus, one of the chefs, makes great egg fry ups. Thanks Festus! This is top of...

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Helpful?
Thank nams84
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Heron Portico. It is our earnest endeavour to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. It...

Reviewed 2 August 2016 via mobile

I first were given a room in the first floor. Were a bit smelling moisture. Later they changed a larger room on 4th floor. This was better. Hotel seemed to be an old one. Had a small but clean pool. Smiley staff. Breakfast were not satisfactory. Around were so much green and silent. I liked it. Could be more clean...

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Helpful?
Thank Ramazan K
Dubai, United Arab Emirates
Reviewed 30 July 2016

We didnt really spend much time in the hotel - just a night on our way to the Masai Mara. The hotel despite was pretty clean, though the beds aren't the most comfortable. Restaurant options within the hotel are pretty decent.

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Helpful?
Thank asid631
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you very much for your feedback and the appreciation. I am glad to know that you had a comfortable stay and you enjoyed the facilities and services of the hotel. We look forward to welcoming you back soon. Best Regards Sanjeev Tiwari General Manager

Thimphu, Bhutan
Reviewed 27 July 2016

I visited Nairobi for the first time for a week-long international conference in KICC. I happened to book my accommodation in Heron Portico out of nowhere. First I had no idea of the Nairobi itself, leave alone the hotel. After my arrival in Nairobi and after my check-in in Heron Portico, I realised I didn't make any mistake in choosing...

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Helpful?
Thank stshokey
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Mr. Tshokey Greetings from The Heron Portico, Nairobi ! Thank you for your feedback further to your recent stay with us. I am happy to learn that you enjoyed your stay, especially the services and our location. I hope that you will visit us again and look forward to welcoming you back. Best regards, Sanjeev Tiwari General Manager

Reviewed 26 July 2016 via mobile

My company hold a 5 day training workshop in The Heron Portico. I love this hotel from the beginning to the end of my trip in Nairobi. Hotel driver waited for me at the airport for a few hours under the cold weather. The banquet with other equipments for conference are perfect. I had a big and cleaning room, next...

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Helpful?
Thank Duong D
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Thank you for staying at The Heron Portico, Nairobi and for posting feedback of your stay on TripAdvisor. We are delighted that your guest and you had an enjoyable stay and that The Heron Portico will be the hotel of your choice whenever you travel to Nairobi. Your appreciation of the view, the ambience, the service and the...

Reviewed 23 July 2016 via mobile

Nice hotel with all facilities. Most important thing you get Indian food here. I always stay here when I am in Nairobi. Very helpful staff including GM. Recommended for all Business Travellers. Will be back soon

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Helpful?
Thank Sanjeev P
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! Thank you for valuable review on Trip advisor. It is always a pleasure to have feedback from our guests. We are pleased to know that you have enjoyed your stay, loved the location and quality of food served, and we thank you for appreciating the services extended by my team. I once again...

Watamu, Coast, Kenya
Reviewed 23 July 2016

This place has had an unbelievable upgrade. The rooms and interiors are classy and the breakfast spread is awesome. Simply the best 4 star hotel in the area and it outdoes its bigger and older rival the Panafric hotel opposite. Good value for money plus the rooms and beds are 5 star. You will always be back !!

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Helpful?
Thank Azhar K
sanjeev t, General Manager at The Heron Portico, responded to this review

Dear Guest, Greetings from The Heron Portico! We really appreciate that you took the time to send valuable comments about your stay at our hotel and thank you for sharing detailed feedback. I am pleased to note that you have had a pleasant stay with us. Your generous compliments have been passed onto my team. We look forward to welcoming...

Reviewed 21 July 2016

The Heron Portico is located very close to the City Centre in Nairobi but also within reach to many of Nairobi's business and luxury places. Their Junior Suite Rooms are perfect for proper rest, essentially because of the enormous space,in-room kitchen full with utensils for cooking and properly laid out seats that allow for an excellent living experience. Customer service...

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Helpful?
Thank Godwin M

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 

Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Region: Kenya > Nairobi
Price Range: $149 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Heron Hotel Nairobi
Hotel Style:
#4 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
#15 Best Value Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from The Heron Portico staff and other travellers.
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Questions? Get answers from The Heron Portico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some room have a kitchen”
 of 5 bubbles 780debbys, 3 Dec 2016 | Read review
“Choose a room close to the hotel centre and not on the outer perimiters, the Wi Fi is better.”
 of 5 bubbles 727bobt, 2 Nov 2016 | Read review
“All rooms seemed fine.”
 of 5 bubbles NinaJ278, 22 Oct 2016 | Read review
“Rooms are quiet; all rooms have air conditioners”
 of 5 bubbles 119barryl, 16 Oct 2016 | Read review
“Higher floors have great views.”
 of 5 bubbles davedO2655ZA, 21 Sep 2016 | Read review
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