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Traveller (1392)
Room & Suite (290)
Pool & Beach (93)
Overview
C14, Keekorok, Masai Mara National Reserve Kenya See on map
AMENITIES
Free Internet
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star accommodation
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Rooms
Dec. 30Dec. 31
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,106)
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968 results
Traveller rating
647
252
50
12
7
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647
252
50
12
7
Show reviews that mention
All reviews hippo breakfast game drives rooms are small hippo pool the river hill overlooking rock hyrax hill top small hill the reserve sitting area reception area champagne breakfast gift shop lunch and dinner mosquito netting migration season
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1 - 5 of 968 reviews
Reviewed 6 days ago via mobile

We set off from Nairobi in 4 Vans really excited for what awaited us and the weekend ahead. Our journey was interesting but what awaited us would undo the fatigue and anxiety we all had. David the Manager at the Lodge and his team were...More

Date of stay: December 2018
Thank comondi
Response from SerenaHotels, Assistant lodge Manager. at Mara Serena Safari LodgeResponded 6 days ago

Dear Comondi, Thank you for sharing your feedback regarding your stay with us. We are delighted to note that you enjoyed our facility ,particularly the health club,swimming pool,the food and our service delivery ,our main priority is to be able to offer a very well...More

Reviewed 1 week ago via mobile

The service, as per all Serena establishments visited so far, was par excellence. Staff take time to ensure guests are comfortable and are very responsive to their guest's needs. Of special mention is David, the manager, who saw to it that everything, including our special...More

Date of stay: December 2018
1  Thank dianesE6230CD
Response from SerenaHotels, Assistant lodge manager at Mara Serena Safari LodgeResponded 6 days ago

Dear DianesE6230CD, Thank you for finding time to post this review and for choosing to stay with us during your recent visit to Masai Mara. It is great to hear that you enjoyed every bit of our services ,our culinary,accommodation,gym ,game drives and in addition...More

Reviewed 1 week ago

Simply put this place is amazing. I've visited this property several times, and each time it gets better and better. I always book Dedan for the game drives. He's awesome, always on time to meet us at the airstrip and gives us a mini-game drive...More

Date of stay: November 2018
Thank Kaydee M
Response from SerenaHotels, Assistant lodge manager. at Mara Serena Safari LodgeResponded 1 week ago

Dear Kaydee M, Thank you for sharing this review with other travelers and more so for your loyalty . We are happy to note such candid review about every bit of our hotel services ,which showed that you had a wonderful stay with us. I...More

Reviewed 4 weeks ago via mobile

Occasionally visit Kenya for work and whenever we get some time off we do like to take a 2 night Safari to Masai Mara or elsewhere in Kenya such as Amboseli. Our travel operator suggested Mara Serena and it was a superb choice with scenic...More

Date of stay: December 2017
Thank Briandeka73
Response from SerenaHotels, General Manager at Mara Serena Safari LodgeResponded 4 weeks ago

Dear Stay Greetings from Masai Mara. We appreciate your spending time to post your review and value the constructive feedback. We have a continuous training programs in place that address such and ensure our guests get attention and still enjoy their their space. We hope...More

Reviewed 4 weeks ago via mobile

Recently stayed at this property . Have no words to describe the beauty of the location , the quality of food was good but for the service. The restaurant staff was excellent, I think the issue was with one particular staff , whose behaviour wasn't...More

Date of stay: November 2018
Thank travellerAmit66
Response from SerenaHotels, General Manager at Mara Serena Safari LodgeResponded 4 weeks ago

Dear Amit Greetings from Mara Serena Safari Lodge. Thank you for sharing this important information which spoilt an other wise great experience at the lodge.We are committed to establish what exactly happened and would love to get some more details from you. My email is...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$285 - US$714 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$285 - US$714 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Photos
Traveller (1,392)
Room & Suite (290)
Pool & Beach (93)
Dining (65)
Family and Play Areas (7)
Business Centre & Event Rooms (5)
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Questions & Answers
Ask a question
adamfaulkner
October 19, 2018|
AnswerShow all 5 answers
Response from Mahesh K | Reviewed this property |
No need, the towels and other accessories are provided by hotel.
0
Votes
hooton7379
September 14, 2018|
Answer
Response from SerenaHotels | Property representative |
Hello, Yes we do have bush walks as well abd Bird walks. We have also introduced a new activity if you are into hiking. You can now hike the Ololoolo Escarpment in the Mara. Hope that helps and looking forward to having... More
0
Votes
SandyPortsmouth
September 14, 2018|
AnswerShow all 4 answers
Response from SerenaHotels | Property representative |
Hello Sandy, Yes we do have prices for the Balloon Safari which is USD. 500 per person. The balloons safari, better taken early in the morning is followed by a delicious Bush Breakfast. Hopping to welcome you back in 2019!
1
Vote
Room Tips
"The king size-bed rooms seem a little more spacious"
miyas234
Nov. 10, 2018
Read review
"Ask for the rooms from 59-30, the view is excellent and you can enjoy the sunset from the room."
U7597ZFrohits
Nov. 6, 2018
Read review
"All rooms are excellent with large beds and spacious for families."
PRIDEDRIVETOURS
Oct. 18, 2018
Read review
"All rooms that we saw were great"
indianamoon1
Oct. 16, 2018
Read review
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