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Mara Serena Safari Lodge

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872 Reviews from our TripAdvisor Community

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Showing 760: English reviews
Delhi, India
Reviewed yesterday NEW

Mara Sarena is THE place to stay. It is inside Mara triangle near the Mara river. You are not allowed to walk outside the resort as there are animals around. You can see giraffes, zebras, wildebeest, deer, warthogs from your window. There is a hippo pool close by where you can see hippos swimming in the day and wandering around...

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Helpful?
Thank Kiran_2009
Reviewed 6 days ago NEW

Good hotel with friendly staff, nice food. clean rooms and toilets. offers a stunning veiw of Mara park, game drives were allways easy and sucsseefull, Poor wifi facility. Unique decorations, some times the colour schemes appears to be too bold. Offers a good value for money stay.

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Helpful?
Thank Sujeewa S
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Sujeewa Thank for for having chosen to stay with us at Mara Serena Safari Lodge. It gives us pleasure to learn that you loved your stay with us and have noted your remarks on the WIFI which we will address. Wishing you a successful year 2017 With warm regards Alphaxad Chege

London, United Kingdom
Reviewed 1 week ago

The hotel is great! The buffet is repetitive but tasty, the view from the rooms is AMAZING. There is even a pool and a fire place next to it. IMPORTANT: However, there are no safes in the rooms and staff are thieves - I had all my card information stolen while we were at dinner during our first night. Then...

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Helpful?
Thank Ilya P
SerenaHotels, Manager at Mara Serena Safari Lodge, responded to this review

Dear Ilya p, Thank you for choosing to stay with us during your recent visit to Mara . I would like to request that you furnish us with more information regarding your card you have mentioned so that we can fast track the investigation as soon as possible.we are committed to getting to the bottom of this matter as soon...

Reviewed 1 week ago

The hotel has amazing views of the park and within minutes of leaving the property, it's possible to see animals. The decor is unique. The rooms are nice, but a bit on the small side. We had two connecting room since we are a family of five, including three young kids. The service was good for the two days we...

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Helpful?
1Thank Douglas G
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Douglas We do appreciate your review here. Happy that you had a good stay and enjoyed good service. We have also noted your feedback which is necessary for us to keep improving on our standards. We hope you find time to visit us in future. With warm regards from Africa's Wildest wonder (Masai Mara) Alphaxad Chege

Reviewed 1 week ago

A hide away in the midst of rich Kenyan culture with all the attributes of a 5 star hotel. Excellent facilities, a wide array of fantastic fresh food coupled with very warm and friendly staff. Spoilt for choice too for memorable tours. I would definitely recommend a stay here for a treat of a lifetime.

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Helpful?
Thank Lucy K
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Lucy Thank you for your review and we are glad you had a fantastic stay with us. We look forward to hosting you again soon. With Regards Alphaxad Chege

Nairobi, Kenya
Reviewed 1 week ago

I have visited Serena establishments for the last three years. My experience this last Christmas blew me away. We checked in on the 23rd to a wonderful reception. the rooms have a great view of the mara and the food was mouthwatering. My family was always looking forward to meal times. The game drives couldn't be better, on the Christmas...

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Helpful?
Thank Peterson M
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Peterson We are glad to learn your family and you are well after the accident that almost dented an otherwise lovely Christmas holiday. We are delighted to learn that you enjoyed the services at the hotel and that my team turned around the otherwise unfortunate situation. It is always our pleasure to see delighted clients coming back and look...

Perth, Australia
Reviewed 2 weeks ago

Our group had the same experience as another traveller here. We stayed at Mara Serena on the 15th & 16th of Dec. The only thing I found good about the hotel was the beautiful view but Food and Service was terrible. We had a group of 7 and for all our meals they only set up the table for 6...

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Helpful?
Thank Rashanthi
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Rashanthi We do appreciate your valuable feedback. It is regrettable that we did not live up to your expectations and are reviewing this internally in view of improving on our services and meet every guests expectations. We remain committed to ensuring the highest standards of food and service at all time. Yours sincerely Alphaxad Chege

Mombasa
Reviewed 2 weeks ago

For a very long time, it was my dream to visit the Maasai Mara, obviously for reasons known to all, its a piece of heaven! Being a local resident, its a curse not to visit it sooner! I highly respect Serena Group, and i ensure to stay in all their hotels due to their brand name, their services and most...

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Helpful?
Thank Imran N
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Mr. Imran Thank you for sharing this feedback. It is unfortunate that we did not live up to the your expectations in terms of the food quality. We always endeavour to ensure our clients receive services beyond our guests expectations. We have taken your feedback and comments and will review the same in detail in view of improving on...

Reviewed 2 weeks ago

the lodge offers a perfect blend of getting lost in the wilderness yet being able to stay in touch with the modern world. excellent meals, great steam bath and sauna, professional staff are just some of the things I remember most. Many thanks to Chege and team for making our stay memorable. I shall certainly plan to visit again.

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Helpful?
Thank Samson O
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Samson Thank you for your time to post your review. We are delighted to learn that you had a lovely stay at the lodge and enjoyed the professionalism of our staff. We look forward to hosting you again in the very near future. With Regards A. Chege

Jinja, Uganda
Reviewed 2 weeks ago via mobile

It was great experience combined with wildlife and luxury. Great service with neat and clean accommodation. The food was very deletions and mouth watering with all type of cuisines. Worth staying and value for money.

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Helpful?
Thank Kashyap7716

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
Mara Serena Safari Lodge, set on a saddle of a hill, overlooks the 1,800 square km of rolling plains at an altitude of 1625 meters at the Masai Mara Triangle, one of the world's richest wildlife sanctuaries. ... more   less 

Additional Information about Mara Serena Safari Lodge

Address: C14, Keekorok, Masai Mara National Reserve, Kenya
Region: Kenya > Rift Valley Province > Masai Mara National Reserve
Price Range: $339 - $1,001 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mara Serena Safari Lodge 4*
Number of rooms: 74
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Also Known As:
Mara Serena Safari Hotel Maasai Mara National Reserve
Mara Serena Safari Lodge Kenya/Masai Mara National Reserve
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Questions & Answers

Here's what travellers have asked, with answers from Mara Serena Safari Lodge staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all the rooms have a good view.”
 of 5 bubbles sujeewas2014, 11 Jan 2017 | Read review
“Choose a room closer to the main building!”
 of 5 bubbles ImranN_11, 2 Jan 2017 | Read review
“Every room has a beautiful savannah view with wild animals at times outside your windows”
 of 5 bubbles robiny222, 27 Dec 2016 | Read review
“Lower numbered rooms have a great view of the plains.”
 of 5 bubbles , 17 Dec 2016 | Read review
“All the rooms have a great view!”
 of 5 bubbles shafiqjafferji, 12 Dec 2016 | Read review
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