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For a hotel with an excellent pool and dining facilities, it was a terrible experience. The staff had poor customer care skills from the front desk to the pool attendants. The food is poor with little or no variety, on one night they did not...More
1 Thank James W
Response from tenga, General Manager at Reef HotelResponded 17 July 2017
Your review is so awful that Its difficult to know where to start. We are regularly praised for our customer service and staff in general are very friendly. Our buffets are well known for variety for both international as well as ethnic Asian...More
Went to Reef hotel for 4 days and i had visited the place a year ago and the place is still a hotel i would visit with the family again and again and again.Service from the reception to the rooms,pub,swimming and dining hall is superb....More
Thank patrick m
Response from tenga, General Manager at Reef HotelResponded 30 June 2017
What a pleasure it is to receive such a gleaming review.
It motivates us to keep trying harder and I will make sure that the staff are made aware of your great feedback.
Welcome back soon.
I stayed at Reef for 5 nights and really enjoyed my stay. Reef is spacious, friendly, well run and never felt crowded. We had a ground floor room overlooking the garden looking towards the sea. It had basic furnishing and wasn’t fussy but was just...More
Response from tenga, General Manager at Reef HotelResponded 14 June 2017
Its really great to receive your very positive comments and thank you for making the effort to be so fair and constructive.
Regarding the loud music at night, we are actively making more sound proofing plans and in general reduce the level of...More
Stayed four days at the reef Hotel. Good value, good meals....buffet breakfasts gave plenty of options. Pools were clean with nothing to criticize, especially when one can relax with a Tusker or two at the wet bar!. We had meals most days next to the...More
Thank Wayne G
Response from tenga, General Manager at Reef HotelResponded 13 June 2017
HI Wayne and many thanks for your vote of approval.
We are delighted that you had a great time and will take note of the lack of information on local tours.
We look forward to seeing you again one day soon I hope.
The reef hotel is a nice but don't stay on a Friday and Saturday night as there is a bar called the moonshine and they plays loud music in till 3 or 4 in the morning. The rooms are nice the staff are friendly the...More
Thank Richard D
Response from tenga, General Manager at Reef HotelResponded 24 May 2017
Thanks for the positive comments and also for the criticism about the beach bar noise .
In fact there is an active sound proofing ongoing and the bar is attending to the noise levels in general so we hope this will not be a complaint...More
US$84 - US$183 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#13 On the Beach Hotel in Mombasa
Non-Smoking Rooms ,
Number of rooms
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Rooms are ok, target superior rooms they are a bit better than standard rooms both are a bit poor. Good animation team and pool activities. All inclusive basis is amazing. Food is ok sometimes a lot of local food. Amazing... More
Rooms are ok, target superior rooms they are a bit better than standard rooms both are a bit poor. Good animation team and pool activities. All inclusive basis is amazing. Food is ok sometimes a lot of local food. Amazing location, pool, and ocean view. staff are nice and helpful.