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The Reef Hotel Mombasa

433 reviews
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Traveller (367)
Room & Suite (75)
Pool & Beach (58)
Overview
  • Excellent21%
  • Very good39%
  • Average23%
  • Poor6%
  • Terrible11%
Travellers talk about
“pool bar”(14 reviews)
“live band”(5 reviews)
“friendly hotel”(4 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
3.0 Star Hotel
All hotel details
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Rooms
Mar. 11Mar. 12
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (433)Write a Review
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21 - 25 of 318 reviews
Reviewed 8 December 2017

Stayed for a conference and decided- never again. It is a run down facility that has lost its glory. No amenities in the room other than two small pieces of soap, very old dirty looking towels , toilet seat covered in urine. It was a...More

Thank Melancholic_Joy
Response from tenga, General Manager at The Reef Hotel MombasaResponded 9 December 2017

Dear Valued Guest, I would like to personally apologize for the series of incidences that you experienced during your stay with us. I will look into each issue that you have noted, in an attempt to correct and improve our hotel. we strive each and...More

Reviewed 30 November 2017

Been 3 times to Reef hotel in the last 10 years, We had a lovely stay at the hotel and the treatment that we got from staff was excellent and professional as ever, from the staff at the reception to the waiter / waitress to...More

1  Thank _jitendra_varsani
Response from tenga, General Manager at The Reef Hotel MombasaResponded 1 December 2017

Dear Guest, Greetings from The Reef Hotel Happy guests and happy reviews are the highest form of reward and we thank you for sharing the same with us :) Thank you for sharing your feedback, We are pleased to know that our warm hospitality, excellent...More

Reviewed 10 November 2017

Stayed in late OCT to early November for a week and the experience was nothing short of horrible. The room I was allocated 23.... has certainly seen better days, rusty faucets, the tv doesn't work, the balcony door doesn't lock into place, noise from the...More

1  Thank DannyGM
Response from tenga, Online Marketer at The Reef Hotel MombasaResponded 14 November 2017

Dear Valued Guest, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. Unfortunately, we...More

Reviewed 25 October 2017

An old establishment that is well maintained and conveniently located. It’s in close proximity to shopping malls, other clubs and restaurants. The staff are extremely friendly and go out of their way to help. The bar at the beach christened the Moonshine is a must...More

Thank Elly N
Response from tenga, Online Marketing at The Reef Hotel MombasaResponded 17 November 2017

Dear Guest. I appreciate your positive feedback about our hotel and I am very pleased to hear that our staff made your stay pleasant. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area...More

Reviewed 16 October 2017

The place is not bad, but a bit overpriced for what it is. Breakfast is excellent though. It is at the beachfront, but the the beach doesn’t belong to the hotel. What makes other locals come and stare at you when you swim or sunbathe....More

Review collected in partnership with this hotel
Thank tanyad438
Response from tenga, General Manager at The Reef Hotel MombasaResponded 18 October 2017

Thank you for the feedback. All the beaches in Kenya, actually all east Africa are public beaches and we can not prevent people using them. The hotel has a large garden thats raised up and very private , so as you saw we have lots...More

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13456764
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Beachfront
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Self-Serve Laundry
Babysitting
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$76 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 On the Beach Hotel in Mombasa
Room types
Non-Smoking Rooms, Kitchenette, Family Rooms
Details
Price range
US$76 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 On the Beach Hotel in Mombasa
Room types
Non-Smoking Rooms, Kitchenette, Family Rooms
Add Photo Photos
Traveller (367)
Room & Suite (75)
Pool & Beach (58)
Dining (25)
Questions & Answers
Ask a question
Philip F
24 October 2016|
Answer
Response from Lawrence N | Property representative |
yes its near ocean
0
Votes
chepkinoiyoagrovet1
3 October 2016|
AnswerShow all 2 answers
Response from joe e | Property representative |
Hi Dominic, Thanks for contacting us. Herewih find our contacts; Joshua Elloga Reef Hotel P.O Box 82234 Mombasa Tel: +254 703 446 940/ +254 722 205 918/ +254 736 474 005/ +254 0202 039707/ +254 0202 651230 Mob... More
0
Votes
nyarmusungu
23 May 2016|
AnswerShow all 3 answers
Response from Amir H | Reviewed this property |
Rooms are ok, target superior rooms they are a bit better than standard rooms both are a bit poor. Good animation team and pool activities. All inclusive basis is amazing. Food is ok sometimes a lot of local food. Amazing... More
1
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12
Room Tips
"superior rooms are the most comfortable"
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"The second floor, you can enjoy sea view!"
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"sea and swimming pool view is good"
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"Room 209 has a good view of the beach"
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